Deepti Singh
Communication
Skills
Deepti Singh
Communication is a series of
experience of
Hearing
Smell
Seeing
Taste
Touch
Deepti Singh
Communication Skills
Communication skills is the ability to use
language (receptive) and express
(expressive)...
Deepti Singh
Communication Goals
To get and give
information
To persuade
To ensure understanding
To get action
To change b...
Deepti Singh
Most Common Ways to Communicate
Speaking
Writing
Visual
Image
Body
Language
Deepti Singh
Types of Communication
 On the basis of organization relationship
 Formal
 Informal
 On the basis of Flow...
Deepti Singh
Barriers to Communication
 Semantic Barriers
 Emotional Or Psychological Barriers
 Organizational Barriers...
Deepti Singh
Semantic Barriers
 Symbols with different meaning
 Badly expressed message
 Faulty translation
 Unclarifi...
Deepti Singh
Emotional Or Psychological Barriers
 Premature evolution
 Inattention
 Loss of transmission & poor retenti...
Deepti Singh
Organization Barriers
 Organizational policy
 Organization rules & regulation
 Status relation
 Complexit...
Deepti Singh
Personal Barriers
 Barriers in Superior
 Attitude of Superior
 Fear of challenge of authority
 Lack of ti...
Deepti Singh
Communication Process
SENDER RECEIVER
Feedback
receiver sender
Communication is the process of sending and re...
Deepti Singh
Communication code scheme
Deepti Singh
Communication Involves Three
Components
 Verbal Messages - the words we choose
 Paraverbal Messages - how w...
Deepti Singh
Effective Verbal Messages
 Are brief, succinct, and organized
 Are free of jargon
 Do not create resistanc...
Deepti Singh
Nonverbal Messages
Nonverbal messages are the primary way that
we communicate emotions
Facial Expression
Post...
Deepti Singh
Paraverbal Messages
Paraverbal communication refers to the
messages that we transmit through the tone,
pitch,...
Deepti Singh
RECEIVING MESSAGES
Listening
 Requires concentration and energy
 Involves a psychological connection with t...
Deepti Singh
 Nonverbal
 Giving full physical attention to the speaker;
 Being aware of the speaker's nonverbal
message...
Deepti Singh
What makes a good communicator?
Clarity
Integrity Timing
Adequacy
Deepti Singh
How do you develop your communication skills?
Explore the related skills
Deepti Singh
Tips to good communication skills
 Maintain eye contact with the audience
 Body awareness
 Gestures and ex...
Deepti Singh
Effective Communication . . .
It is two way.
It involves active listening.
It reflects the accountability of ...
Deepti Singh
Thanks
Upcoming SlideShare
Loading in …5
×

Communicationskillsppt 090821111232-phpapp01

607 views

Published on

Published in: Technology, Business
0 Comments
0 Likes
Statistics
Notes
  • Be the first to comment

  • Be the first to like this

No Downloads
Views
Total views
607
On SlideShare
0
From Embeds
0
Number of Embeds
3
Actions
Shares
0
Downloads
23
Comments
0
Likes
0
Embeds 0
No embeds

No notes for slide

Communicationskillsppt 090821111232-phpapp01

  1. 1. Deepti Singh Communication Skills
  2. 2. Deepti Singh Communication is a series of experience of Hearing Smell Seeing Taste Touch
  3. 3. Deepti Singh Communication Skills Communication skills is the ability to use language (receptive) and express (expressive) information. Effective communication skills are a critical element in your career and personal lives.
  4. 4. Deepti Singh Communication Goals To get and give information To persuade To ensure understanding To get action To change behavior
  5. 5. Deepti Singh Most Common Ways to Communicate Speaking Writing Visual Image Body Language
  6. 6. Deepti Singh Types of Communication  On the basis of organization relationship  Formal  Informal  On the basis of Flow  Vertical  Crosswise/Diagonal  Horizontal  On the basis of Expression  Oral  Written  Gesture
  7. 7. Deepti Singh Barriers to Communication  Semantic Barriers  Emotional Or Psychological Barriers  Organizational Barriers  Barriers in Superiors
  8. 8. Deepti Singh Semantic Barriers  Symbols with different meaning  Badly expressed message  Faulty translation  Unclarified assumption  Specialist’s language
  9. 9. Deepti Singh Emotional Or Psychological Barriers  Premature evolution  Inattention  Loss of transmission & poor retention  Undue reliance on the written word  Distrust of communication  Failure to communicate
  10. 10. Deepti Singh Organization Barriers  Organizational policy  Organization rules & regulation  Status relation  Complexity in organization
  11. 11. Deepti Singh Personal Barriers  Barriers in Superior  Attitude of Superior  Fear of challenge of authority  Lack of time  Lack of awareness  Barriers in Subordinates  Unwillingness to communicate  Lack of proper incentive
  12. 12. Deepti Singh Communication Process SENDER RECEIVER Feedback receiver sender Communication is the process of sending and receiving information among people… Noise Use of channel to transmit the message
  13. 13. Deepti Singh Communication code scheme
  14. 14. Deepti Singh Communication Involves Three Components  Verbal Messages - the words we choose  Paraverbal Messages - how we say the words  Nonverbal Messages - our body language These Three Components Are Used To  Send Clear, Concise Messages  Receive and Correctly Understand Messages Sent to Us
  15. 15. Deepti Singh Effective Verbal Messages  Are brief, succinct, and organized  Are free of jargon  Do not create resistance in the listener SENDING MESSAGES
  16. 16. Deepti Singh Nonverbal Messages Nonverbal messages are the primary way that we communicate emotions Facial Expression Postures and Gestures
  17. 17. Deepti Singh Paraverbal Messages Paraverbal communication refers to the messages that we transmit through the tone, pitch, and pacing of our voices.
  18. 18. Deepti Singh RECEIVING MESSAGES Listening  Requires concentration and energy  Involves a psychological connection with the speaker  Includes a desire and willingness to try and see things from another's perspective  Requires that we suspend judgment and evaluation
  19. 19. Deepti Singh  Nonverbal  Giving full physical attention to the speaker;  Being aware of the speaker's nonverbal messages;  Verbal  Paying attention to the words and feelings that are being expressed Key Listening Skills
  20. 20. Deepti Singh What makes a good communicator? Clarity Integrity Timing Adequacy
  21. 21. Deepti Singh How do you develop your communication skills? Explore the related skills
  22. 22. Deepti Singh Tips to good communication skills  Maintain eye contact with the audience  Body awareness  Gestures and expressions  Convey one's thoughts  Practice effective communication skills At Last
  23. 23. Deepti Singh Effective Communication . . . It is two way. It involves active listening. It reflects the accountability of speaker and listener. It utilizes feedback. It is free of stress. It is clear.
  24. 24. Deepti Singh Thanks

×