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Modul 3 knowledge mapping


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Modul 3 knowledge mapping

  1. 1. Knowledge ManagementStrategy & ProgramBandung, 10-11 April 2012 Moh. Haitan Rachman E : W : FB: T :
  2. 2. Agenda1. Day – 1 Fundamental, Concept, Systems a) Knowledge Management Fundamentals b) Knowledge Management Tools c) Knowledge Mapping d) Knowledge Management System 2. Day – 2 Penyusunan KM Programs a) KM Strategy b) KM Roadmap c) K-Map d) KM
  3. 3. MODULE 3: Knowledge
  4. 4. Knowledge Mapping Overview1. What is Knowledge Mapping?2. Why Knowledge Mapping?3. How to Map?
  5. 5. What Is Knowledge Mapping?vIs a process of surveying, assessing and linking the information, knowledge, competencies and proficiencies held by individuals and groups within an organization (Dr Ann Hylton, KeKma- Training2002)
  6. 6. What Is Knowledge Mapping?v An ongoing quest within an organization (including its supply and customer chain) to: Ø Help discover the location, ownership, value and use of knowledge artifacts, Ø Learn the roles and expertise of people, Ø Identify constraints to the flow of knowledge, and Ø Highlight opportunities to leverage existing knowledge.v It illustrates or "maps" how knowledge flows throughout an organization. (D. Grey, 2002 Smith Weaver Smith Inc)
  7. 7. What Is Knowledge Mapping?v Knowledge mapping is a process by which organizations can identify and categorize knowledge assets within their organization – people, processes, content, and technology.v It allows an organization to fully leverage the existing expertise resident in the company, as well as identify barriers and constraints to fulfilling strategic goals and objectives.v It is constructing a roadmap to locate the information needed to make the best use of resources, independent of source or form. (W. Vestal, APQC, 2002)
  8. 8. What Is Knowledge Mapping?v A Knowledge Map describes what knowledge is used in a process, and how it flows around the process. It is the basis for determining knowledge commonality, or areas where similar knowledge is used across multiple processes.v Fundamentally, a process knowledge map contains information about the organization’s knowledge. It describes who has what knowledge (tacit), where the knowledge resides (infrastructure), and how the knowledge is transferred or disseminated (social). (IBM Global Services -Technique Paper, 2000)
  9. 9. Why Map?Ø Organizations use knowledge maps for a number of different reasons. Some organizations compile company locators to find internal and external resources.Ø Others use them to identify knowledge sharing opportunities or knowledge barriers within cross-functional work groups.Ø Many companies use knowledge mapping before developing formal communities of practice or After-Action
  10. 10. Uses of Knowledge Maps1. Compile company locators –internal and external resources -KM Yellow Pages2. Identify opportunities to reuse information3. Locate naturally-occurring know ledge stew ards4. Identify knowledge dependencies w ithin cross- functional w ork groups5. Categorize value-added information resident w ithin your organization6. Identify knowledge sharing opportunities7. Precursor to developing formal communities of practice (CoP)8. Create a knowledge tool that helps users find w hat they need (e.g. Agricultural Trade Programming Tool).
  11. 11. What A Knowledge Map Reveals ... 1. Identifies the core and contextual knowledge inside of an organization 2. How information and knowledge flows 3. What individual knowledge or expertise is critical to a process or focus
  12. 12. When To MapOrganizations shouldnot design a KMapproach withoutfirst mapping theirknowledge.Within the context ofAPQC’s Road Map toKnowledgeManagement,mapping knowledgeis recommended instage 2 (develop astrategy) or stage 3(design and launch aknowledgemanagementinitiative).
  13. 13. Knowledge Mapping: Where to Focus? 1. Enterprise Knowledge Map - level: Ø Strategic business, technical, market knowledgeSTRATEGIC Ø Determine the organization’s “bench strength” Ø Identify areas to focus KM efforts 2. Cross-functional Knowledge Map - between divisions/business groups level Ø Operational assessment of working knowledge 1. Working group/process Knowledge Map:TACTIC Ø Tactical and operational knowledge applied to process excellence, innovation, customer relationship
  14. 14. Types of Knowledge MapsEnterprise Knowledge Map (Strategic Level) Process Knowledge Map Cross-Functional Knowledge Map (Tactic Level) (Strategic Level)
  15. 15. Process Knowledge MappingØ A method of analysis to define the know ledge needed and the know ledge available to support a business process.Ø Knowledge Mapping identifies the: § Explicit knowledge(knowledge artifacts) § Tacit know ledge(undocumented information, expertise in people’s heads) § Infrastructure (w here does it the reside) § Organization ( w ho and w here are the people)Ø In context of a specific business process
  16. 16. Process-Knowledge Mapping Analysis Matrix Is It What What Who Who Is It Where Routine Issue(s)PROCESS Knowledge Has Needs Tacit Or Is It? Or Non- Does It Is Needed? It? It? Explicit? routine? Address?SystemAnalysisDatabase Design Layout Design CodeProgram
  17. 17. Knowledge Map Development and
  18. 18. Knowledge Map Development and Tools 1. Diagram Flow: Microsoft Visio, Microsoft Powerpoint, SmartDraw 2. E-R Diagram: Sybase Powerdesigner, ER-Win, DbWrench 3. Mind Mapping: XMind, MindManager 4. Hierarchy Notes: Microsoft Notes 5. Content Management: Dotnetnuke, Wordpress, Joomla,
  19. 19. (1) Diagram Flow 1. Competency Directory 2. Cycle Business
  20. 20. Competency DirectoryKnowledge Directory Competency-1 Competency-2 Competency-3 Competency-4 Competency-5 Competency-6 Competency
  21. 21. Cycle Business ProcessKnowledge Directory Phase Phase Phase Phase Objectives Objectives Objectives
  22. 22. (2) E-R Diagram 1. Simple E-R 2. Customer Relationship Management (CRM) 3. Improvement and Problem
  23. 23. Simple E-R Diagram Category Expert SkillsNon-Experts Discussion Resources
  24. 24. Customer Relationship Management Product Competitor Supplier Problem Report Customer/ Intermediary Contact Person
  25. 25. Improvement and Problem Handling Organizational Unit Employee Problem Practice Report Proof Product & Process Service Stakeholder Source Customer Supplier
  26. 26. (3) Mind Mapping 1. Skills Directory 2. Knowledge Management -
  27. 27. Skills
  28. 28. KM System -
  29. 29. (4) Hierarchy Notes1. Resources – Microsoft
  30. 30. (5) Content Management System 1. Mobile Business 2. KM in KM
  31. 31. CM – Mobile Business www.mobilesk
  32. 32. CM – KM in KM Development www.mobilesk