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Modul 2 knowledge management tools


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Modul 2 knowledge management tools

  1. 1. Knowledge ManagementStrategy & ProgramBandung, 10-11 April 2012 Moh. Haitan Rachman E : W : FB: T :
  2. 2. Agenda1. Day – 1 Fundamental, Concept, Systems a) Knowledge Management Fundamentals b) Knowledge Management Tools c) Knowledge Mapping d) Knowledge Management System 2. Day – 2 Penyusunan KM Programs a) KM Strategy b) KM Roadmap c) K-Map d) KM
  3. 3. MODULE 2: KM
  4. 4. The SECI Model – Modes of Knowledge
  5. 5. KM ToolsvKM Assessment SurveyvCommunity of Practices (CoP)vAfter Action Review (AAR)vIssue MappingvTaxonomies for Documents and FoldersvKnowledge
  6. 6. KM Assessment Tool Survey questionnaire designed to help the company perform an initial and rapid self-appraisal of its readiness for
  7. 7. Objectives of KM Assessment ToolvDetermine if KM is already being practiced and to what degree it is being appliedvDetermine if the organization had the right conditions for building and sustaining systematic KM processesvIdentify the strengths and opportunities for improvement in managing
  8. 8. KM
  9. 9. Audit Items and Rating SystemvTotal of .. questions with … points as the perfect scorevScale : Descriptions Rating Scale Doing very good 5 Doing good 4 Doing adequately 3 Doing poorly 2 Doing very poorly or none at all
  10. 10. 7 Audit Criteria CategoriesCat 1.0: KM LeadershipCat 2.0: OrganizationCat 3.0: PeopleCat 4.0: TechnologyCat 5.0: Knowledge ProcessesCat 6.0: Learning and InnovationCat 7.0: KM
  11. 11. Community of Practices (CoP)v Etienne Wenger, author of the seminal book Cultivating Communities defines Communities of Practice (CoPs) as follows: ‘ … groups of people who share a concern, a set of problems, or a passion about a topic, and who deepen their knowledge and expertise by interacting on an ongoing basis’.v The key distinguishing charactistics are that membership of a CoP is voluntary, and their goals and objectives to be fluid rather than determined by management
  12. 12. Communities/networks compared with other collaborative
  13. 13. After Action Review (AAR)v Organizational learning requires continuous assessment of organizational performance, looking at successes and failures, ensuring that learning takes place to support continuous improvement.v The After Action Review is a simple tool to facilitate this assessment. It works by bringing together a team to discuss task, event, activity or project, in an open and honest fashion.v When applied correctly, AARs can become a key aspect of the internal system of learning and
  14. 14. Some New KM