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Selection criteria

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Some tips from the coal-face

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Selection criteria

  1. 1. Hello – my name is Kim Tairi @kimtairi
  2. 2. Follow instructions Attach all the required documentation Address all the key selection criteria Have the required qualifications/experience Exterminate!!
  3. 3. Flickr: Scorpions and Centaurs 3 Have a critical friend/mentor Try and build some brand integrity Be consistent with fonts Use footers include Name and page numbers (Page 1 of 2) Poor grammar is bad. Comic Sans is EVIL!
  4. 4. Flickr: Guccio at Moleskinner.net Flickr: great beyond Clear straightforward expression, using only as many words as are necessary. It is language that avoids obscurity, inflated vocabulary and convoluted sentence construction. (Eagleson, 1990) Be customer focused and use plain English
  5. 5. Flickr: cbcastro 5 SECTION C: Key Selection Criteria Application letters and/or resumes must address the Qualifications and Knowledge/Experience/Attributes sections under the key selection criteria. Preferably applications should not exceed six (6) A4 pages in total. Qualifications: Include all educational and training qualifications, licenses, and professional registration or accreditation, criminal record checks etc. required for the position. Essential (E) or Preferable (P) 1. Completion of a relevant degree conferring eligibility for professional membership of the ALIA (E). 2. Completion of a Certificate IV in Training and Assessment (P) Experience / Knowledge / Attributes: Required by the incumbent to successfully perform the position’s key responsibilities. 1. Excellent customer skills across a range of internal and external customers 2. Awareness of and interest in developments in collection management 3. Understanding of customer requirements in a TAFE/HE environment and the ability to develop knowledge and understanding of information requirements and resources in relevant discipline areas. 4. Good organisational and communication skills and proven ability to respond flexibly to evolving requirements. 5. Relevant technical skills such as use of library management systems, online learning systems, standard PC and Mac applications and web skills. 6. Ability to work independently and to contribute effectively as a member of a team. Use the force for good
  6. 6. Situation. Activities. Result.
  7. 7. Excellent customer skills across a range of internal and external customers As a Library Customer Service Officer at Swinburne University for the last five years, I have gained extensive experience in providing excellent customer service. This involves being friendly and approachable to all library clients and providing timely answers to their queries while rostered on to service points. I am also regularly rostered on to both the email and Twitter reference services, where I help library users both external and internal with their library related questions. In 2011, I was part of a team that won a university customer service award in which our service team was acknowledged for exceptional customer service. 1. Situation 2. Activities 3. Result Situation. Activities. Result.
  8. 8. Selection Criteria Situation Activities Results Customer Service Team/Individual work Communication Technical Skills Situation. Activities. Result.
  9. 9. Checklist – no more than 250 words per criteria
  10. 10. Questions
  11. 11. ktairi@swin.edu.au @kimtairi

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