Need help ask me?

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A look at an academic library's information services

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  • Approachable Friendly Helpful staff Rovers IT – software, laptops, wireless, printer Searching/access online materials/reference Place – cool/study space
  • In march 2010 we asked library users how they start searching for information. We got 1450 responses. Google like discovery layer
  • The aim is to keep our discovery layer as intuitive and user friendly as possible and we have a user experience architect studies information seeking behaviour of our users and helps us to design interfaces that are more usable. on staff full time who does a lot of usability testing… to read more about discovery interfaces (see Marshall Breeding – Library Technology Guides) Provide a unified, general search environment Provide basic and advanced search features, flexible search session and user profile features, and rich export options. Provide a search experience closer to that of common Internet search engines, closer to the end-user’s daily online reality. Incorporate modern Web 2.0 interface features like faceted searching, tag clouds, end-user tagging and ratings, and search history breadcrumbs. Deliver the appropriate copy (electronic or physical) requested by users while hiding the varied and intricate nature of library services such as Open URL, OhioLINK PCIRC, and interlibrary loan. Make all of the above available to non-library service points/systems such as campus portals and learning management systems.
  • Stock, M 2010, 'The three r's: Rapport, relationship, and reference', The Reference Librarian, vol. 51, no. 1, pp. 45 – 52, viewed April 28, 2010. It is important that staff are welcoming and establish a rapport with the user. Smiling goes a long way. Be sure not to be too engrossed in other work.
  • Many academic libraries are looking at alternatives to rostering liaison librarians on service points – Librarians in Faculty program at Deakin | appointment & referral to liaison staff
  • Any questions
  • Any questions
  • Need help ask me?

    1. 1. Need help – Ask me! Swinburne – Kim Tairi
    2. 2. Kim Tairi Information Services Manager Librarian | Dr Who fan @haikugirloz | haikugirloz.com l ibrariesinteract.info
    3. 4. 52% Google 18% library website 13% ask librarians 6% ask others 11% other Survey March 2010
    4. 5. We look at where we can add value… Discovery - one search box to rule them all…
    5. 6. I mage: Flickr tcp909
    6. 7. Liaison – relationship building | collection development | training | developing resources | bibliometrics | data management
    7. 8. Rovers - IT troubleshooters | service desk
    8. 9. Photo: Flickr pnoneric Service Desk – borrowing | equipment | holds | room bookings
    9. 10. Image: Flickr madnzany Three Rs Rapport Relationship Reference (Stock 2010)
    10. 12. Photo: Flickr Alex Korting Transforming information services Challenges Open source Repositories Data management Support for research/higher degree Social networking Electronic
    11. 13.
    12. 14. References Slideshare www.slideshare.net/haikugirl/need-help-ask-me     Marshall Breeding Library technology guides www.librarytechnology.org/   VALA Conference 2010 www.vala.org.au
    13. 15. Thank You

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