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Service Taxation téléphonique OLRIS de TR2M

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Le Service de la gestion financière des télécoms, de la performance de l’accueil téléphonique et de l’observation de trafic téléphonique

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Service Taxation téléphonique OLRIS de TR2M

  1. 1. Le Service de taxation téléphonique « iOlris ™ » Le Service de la gestion financière des télécoms, de la performance de l’accueil téléphonique et de l’observation de trafic [email_address] Tel: 0180 51 95 50
  2. 2. « iOlris », Objectifs <ul><li>Répondre aux questions suivantes : </li></ul><ul><li>Puis-je réduire mes coûts télécoms en baissant le nombre de lignes opérateur sans dégrader la qualité ? </li></ul><ul><li>Mon accueil téléphonique est-il efficace ? Suis-je responsable de la perte de clients ? </li></ul><ul><li>Mon standard est-il saturé ? Quelles sont les tranches horaires stratégiques ? </li></ul><ul><li>Quel est l’activité téléphonique de mes différents services ? </li></ul><ul><li>Quelle est la ventilation de mes coûts télécom ? </li></ul>
  3. 3. « iOlris », Comment ? <ul><li>Le principe de ce Service est simple : </li></ul><ul><li>Collecter à distance des informations brutes émanant de l’installation téléphonique via notre Buffer/Modem. </li></ul><ul><li>Rapatrier les tickets sur notre serveur (sécurisé) </li></ul><ul><li>Traiter les tickets </li></ul><ul><li>Mettre à disposition les informations sous forme de tableaux de bord directement exploitables. </li></ul><ul><li>Analyser les résultats </li></ul>
  4. 4. « iOlris », Comment ? Schéma Théorique du Service
  5. 5. « iOlris », l’Offre <ul><li>Le Package Standard iOlris comprend une trentaine de Tableaux de Bords & Graphiques </li></ul><ul><li>Exemple des tableaux de bord et reportings : </li></ul><ul><li>○ « Accueil / Qualité » : </li></ul><ul><li>◊ TB-1 : Tableau d’efficacité en arrivée par service </li></ul><ul><li>◊ TB-2 : Tableau d’efficacité par période </li></ul><ul><li>  </li></ul><ul><li>○ « Gestion » : </li></ul><ul><li>◊ TB-3 : Répartition des appels par destination pour l’ensemble de la société </li></ul><ul><li>selon les Coûts de Communication </li></ul><ul><li>◊ TB-4 : Répartition des appels par service appelant (bilan hiérarchique) </li></ul><ul><li>  </li></ul><ul><li>○ « Dimensionnement » </li></ul><ul><li>◊ TB-5 : Tableau de Bord sur l’Erlangmétrie soit l’Écoulement du trafic des Communications </li></ul><ul><li>Encore beaucoup d’autres tableaux de bord relatif aux trafics et coûts de téléphonie. </li></ul>
  6. 6. Logo
  7. 7. Interface: TB 1 Interface: TB 2 Logo
  8. 8. Page d’accueil pour chefs de service <ul><li>Visibilité du service, des sous-services, des personnes/postes </li></ul>
  9. 9. « iOlris », son fonctionnement <ul><li>Abonnement </li></ul><ul><li>Fourniture périodique de Tableaux de bords Excel ou Pdf </li></ul><ul><li>Accès direct en mode ASP aux Tableaux de bord sur un serveur sécurisé </li></ul>
  10. 10. « iOlris », TB1 Accueil Téléphonique TB2 : Tableau d’efficacité par service. La qualité d’accueil de votre entreprise est le premier critère de qualité et d’image de votre entreprise pour vos clients Cet accueil passe par l’efficacité des appels entrants : appels sans réponses, temps moyen de sonnerie, lignes occupées … En un tableau et un graphe, un contrôle simple sur chacun de vos services sur ces critères essentiels .
  11. 11. « iOlris », TB5 Erlangmétrie TB1 : L’Audit de son installation Nous étudions l’activité telecom sur le pic horaire de la journée la plus chargée. Cela permet de voir si vous êtes sous ou sur dimensionné par rapport à vos besoins réels. Dans cet exemple : Le site est équipé d’un T2 et de 30 lignes d’abonnements. Nous voyons que 15 lui suffiraient amplement sans qu’il perde un seul appel.
  12. 12. « iOlris », pourquoi s’abonner ? <ul><li>Quels sont les bénéfices de ce service pour l’entreprise ? </li></ul><ul><ul><ul><li>Éviter l’investissement d’un système, les coûts liés à la maintenance et à l’exploitation </li></ul></ul></ul><ul><ul><ul><li>Se concentrer sur l’analyse des reportings </li></ul></ul></ul><ul><ul><ul><li>Profiter de la souplesse apportée par le service </li></ul></ul></ul><ul><ul><ul><li>Diminution des coûts récurrents (gains sur les abonnements de lignes) </li></ul></ul></ul>
  13. 13. « iOlris », le prix du service?                                    <ul><li>Selon la configuration, dépend : </li></ul><ul><li>Du nombre de sites </li></ul><ul><li>Du nombre de postes </li></ul><ul><li>Du nombre de tableaux de bords </li></ul><ul><li>L’installation : </li></ul><ul><li>Configurer le PABX et installer le Buffer sur la sortie V24. </li></ul><ul><li>=> Coût : à Partir de 10 € HT / mois. </li></ul>
  14. 14. « iOlris », Constructeurs Valides <ul><li>iOlris a été validé pour fonctionner avec les PBX </li></ul><ul><li>des principaux constructeurs : </li></ul><ul><ul><ul><li>AASTRA MATRA </li></ul></ul></ul><ul><ul><ul><li>ALCATEL </li></ul></ul></ul><ul><ul><ul><li>ASCOM </li></ul></ul></ul><ul><ul><ul><li>AVAYA </li></ul></ul></ul><ul><ul><ul><li>DISCOFONE </li></ul></ul></ul><ul><ul><ul><li>CISCO </li></ul></ul></ul><ul><ul><ul><li>ERICSSON </li></ul></ul></ul><ul><ul><ul><li>LUCENT </li></ul></ul></ul><ul><ul><ul><li>NORTEL </li></ul></ul></ul><ul><ul><ul><li>PANASONIC </li></ul></ul></ul><ul><ul><ul><li>SIEMENS </li></ul></ul></ul><ul><ul><ul><li>TENOVIS </li></ul></ul></ul>

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