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Chapter03 diversity in the workplace.

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Chapter03 diversity in the workplace.

  1. 1. Chapter 3Diversity in the Workplace • What is Diversity? • Developing Cross-Cultural Interaction • Increase Personal Awareness • Managing Cultural Diversity in the Workplace • Establishing Inclusion Plans • Managing Diversity Issues Positively 1
  2. 2. Culture: Our values, the way we speak, behave,think, dress, religious beliefs, the music we like, our interactions, and the food we eat. Failure to understand these diversities can result in tension, poor performance and morale, and higher rates of turnover. 2
  3. 3. Primary dimensions of diversity distinguishes individuals and groups: • Culture • Ethnic Group • Race • Religion • Language • Age • Gender • Physical Abilities • Sexual Orientation 3
  4. 4. Secondary dimensions ofdiversity are things that can change: • Occupation • Work Experience • Education • Income • Marital Status 4
  5. 5. CHAPTER 3 Diversity Leading Cultural Diversity in the WorkplaceSupervisors & managers who are not able tohandle diversity in the workforce are a liability.Poor supervision can cost companies dearly inthe following ways: • Discrimination lawsuits • Litigation time & money • Legal fees /settlements • High employee turnover rates • Negative community image
  6. 6. CHAPTER 3 Diversity How to Recognize and Practice Cross-Cultural Interaction3 problem areas to overcome include: 1. The tendency not to listen carefully or pay attention to what others are saying. 2. Speaking or addressing others in ways that alienate them or make them feel uncomfortable. 3. Using or falling back on inappropriate stereotypes to communicate with people from other cultures.
  7. 7. CHAPTER 3 Diversity How to Recognize and Practice Cross-Cultural InteractionTo be an effective supervisor in a culturallydiverse workforce, you must be able to: •Recognize the different ways that people communicate. •Be sensitive to your own employees’ cultural values. •Adapt accordingly.
  8. 8. Diversity Examples of Cultural Differences• Body Language• Personal Space• Eye Contact• Facial Expressions• Speech• Being Direct in Conversation 8
  9. 9. Diversity Leading Cultural Diversity in the Workplace• Recognize, respect, & capitalize on the different backgrounds in our society in terms of race, ethnicity, gender, & sexual orientation.• Diversity, or sensitivity, training is now commonplace in the corporate world. 9
  10. 10. Developing Cross Cultural Interaction Skills1. Increase personal awareness.2. Recognize and practice cross- cultural interaction skills.3. Maintain awareness, knowledge, and skills. 10
  11. 11. How to Increase Personal Awareness• Be careful about being culture bound: believing that your culture and value system are the best, the one and only.• Learn various facts of other cultures• Take part in diversity or sensitivity training. 11
  12. 12. Managing Cultural Diversity in the Workplace • Recognize, respect and capitalize on the different backgrounds in our society in terms of race, ethnicity, gender, and sexual orientation. • Create a balance of respect and understanding in the workplace. • You AND your employees must be aware of the 12 importance of respecting
  13. 13. Establish a Diversity and Inclusion Program• Develop a mission statement that includes diversity and inclusion.• Develop goals for diversity and inclusion for each key operating area.• Develop objectives/strategies to show how the goals will be met.• Develop measurements to monitor progress towards the goals.• Monitor progress toward goal accomplishment 13
  14. 14. Managing Diversity Issues Positively• Listen to and get to know your employees• Treat them equitably but not uniformly• Watch for signs of harassment• Foster a work climate of mutual respect• Encourage and 14
  15. 15. Gender Issues• Make sure you do not show favoritism.• Show the same amount of respect for both genders.• Know the companies sexual harassment policies, and take misconduct seriously. 15
  16. 16. Cultural Issues • Do not become culture bound (believe that your culture is the best). • Learn some of the language used by your employees (how to address them, phrases commonly used, avoid slang). • Give meaningful and culture appropriate rewards. • If employees have trouble with English speak clearly and slowly. Check to make sure they understand you. • Avoid touching. • Be cautious about 16 the interpretations and use of gestures
  17. 17. Religious Issues Be consistent in allowing time off for religious reasons. 17
  18. 18. Age Issues• Treat both young and older employees with respect. Make them feel like part of the team.• Younger workers want to have fun while doing worthwhile work, listen to them and let them participate.• Don’t have higher expectations of older adults than their peers.• Don’t patronize. 18
  19. 19. Differently-Abled Issues • Look at a differently abled employee as a whole person with likes, dislikes, hobbies, etc. and encourage co-workers to do so. • Speak directly to them. • They are good for the communities and employers. • They may not be the most productive but they show up for work on time and they work great with the staff and customers. • Remember that the hospitality industry has responsibilities to provide job opportunities for all. 19

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