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Jeff Ma - "Gaming the System: Motivation Lessons from the World of Card Counting"

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Gaming the system made the MIT blackjack team a huge financial success but what ultimately made Jeff excel was his use of metrics and measurement to motivate us both as a team and as individuals. Jeff’s success was deeply rooted in some basic game mechanics that he will discuss both in the context of beating the house and motivating individuals in any work environment. The latter portion will focus on my new company, tenXer.

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Jeff Ma - "Gaming the System: Motivation Lessons from the World of Card Counting"

  1. 1. h o is J e f f M a ?
  2. 2. T h o s e W h o T r ie d t o G a m e a n d F a ile d K a te B o s w o rth Known for film performances in features such as Superman Returns, 21, and Win a Date with Tad Hamilton. J o hn S ta rk s Known for a distinguished basketball career with the Knicks, Warriors, Bulls, and Jazz. Often described as having “mad heart”. K e v in C o s t n e r Known for film performances in features such as Dances with Wolves, Bull Durham, and Robin Hood.
  3. 3. F o llo w t h e R u le s • R e d u c e t h e c a s in o ’ s edge • T h e m is t a k e o f o m is s io n b ia s • T h e f a lla c y o f “ g u t f e e lin g ” • R ig h t d e c is io n v s . r ig h t o u t c o m e
  4. 4. W h y b la c k ja c k ?S ix r e d s in a T w o 11’ s i n a N o a c e s le f t . . .ro w ... B e tte r ro w ... B e t the N o b la c k ja c k ! b e t b la c k ! yo !
  5. 5. W h a t is c o u n t in g c a r d s ?G O O D ( - 1) N E U TR A L ( 0 ) B A D ( +1)
  6. 6. M o t iv a t io n L e s s o n s f r o m B la c k ja c k 1. T r u s t i n T e a m 2 . G a m e M e c h a n ic s 3 . C o m m u n ic a t io n 4 . M e t r ic s 5 . Tra n s p a re n c y 6 . C o m p e t it io n
  7. 7. H o w d id I g e t h e r e ? “Don’t sweat it, this internet’s on me.”19 9 4 19 9 7 2000 2003 2006 2009 2 0 12
  8. 8. W h a t if a t h le t e s d id n ’ t k n o w t h e ir s t a t s ? How ma ny home H o w m a n y p o in t s r u n s d id I h it la s t d id I s c o r e ye a r ? ye s te r d a y?
  9. 9. W h a t if e m p lo y e e s k n e w t h e ir s ta ts ? How ma ny H o w ma ny ta s k s c o m m it s d id J o h n d id L in u s T o r v a ld s R e s ig h a v e r e s o lv e la s t y e a r ? ye s te r d a y?
  10. 10. Introducing
  11. 11. B e 10 t i m e s b e t t e r .Follow on Twitter... @ e f f M a and J @ e nXe r t

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