GSummit SF 2014 - Gamification as a Strategy by Ankit Shah @AnkitAShah

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  • Summary:

    So, in summary: 
    We talked today about how got here. Moving from the Industrial Age, to the Information Age, to the Connected Age.
    And how in this age, organizations can no longer rely on information arbitrage or focus solely on efficiency to compete.  
    By focusing on new values like experimentation, autonomy and transparency, organizations become more responsive, and better equipped to deal with the new rules of the game.
    We shared some examples of tactics we and our clients have used to turn these dials. From hack days to AirBnB for travel to customer service teams having increased transparency.
  • GSummit SF 2014 - Gamification as a Strategy by Ankit Shah @AnkitAShah

    1. 1. INDUSTRIAL AGE
    2. 2. INFORMATION AGE
    3. 3. CONNECTED AGE
    4. 4. OLD WORLD vs. NEW WORLD
    5. 5. RESPONSIVENESS EFFICIENCY VS
    6. 6. THE RESPONSIVE ORGANIZATION
    7. 7. UN-LEARN THE PAST
    8. 8. RESPONSIVENESS EFFICIENCY VS
    9. 9. EFFICIENCY RESPONSIVENESS Planning Control Secrecy RESPONSIVENESS EFFICIENCY VS
    10. 10. EFFICIENCY Planning Control Secrecy Experimentation Autonomy Transparency RESPONSIVENESS
    11. 11. A COMMON PROBLEM…
    12. 12. Control Secrecy Planning Experimentation Autonomy Transparency EFFICIENCY RESPONSIVENESS
    13. 13. Control Secrecy Planning Experimentation Autonomy Transparency EFFICIENCY RESPONSIVENESS
    14. 14. Control Secrecy Planning Experimentation Autonomy Transparency EFFICIENCY RESPONSIVENESS
    15. 15. APPLYING THE FRAMEWORK INNOVATION CUSTOMER SERVICE LEADERSHIP
    16. 16. APPLYING THE FRAMEWORK INNOVATION CUSTOMER SERVICE LEADERSHIP
    17. 17. Control Secrecy Planning Experimentation Autonomy Transparency EFFICIENCY RESPONSIVENESS
    18. 18. HACK DAY
    19. 19. Control Secrecy Planning Experimentation Autonomy Transparency EFFICIENCY RESPONSIVENESS
    20. 20. APPLYING THE FRAMEWORK INNOVATION LEADERSHIP CUSTOMER SERVICE
    21. 21. CUSTOMER SERVICE
    22. 22. Control Secrecy Planning Experimentation Autonomy Transparency EFFICIENCY RESPONSIVENESS
    23. 23. APPLYING THE FRAMEWORK INNOVATION CUSTOMER SERVICE LEADERSHIP
    24. 24. APPLYING THE FRAMEWORK INNOVATION CUSTOMER SERVICE LEADERSHIP
    25. 25. TRANSFORMATION CHALLENGING IS
    26. 26. Build a coalition Communicate Experiment DRIVE TRANSFORMATION
    27. 27. INDUSTRIAL AGE INFORMATION AGE CONNECTED AGE

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