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Breaking the Chains of Culture - Slides used in Webinar with the Best Practices Institure - April 2009

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This set of slides is a subset of the slides used in the Best Practices Institute Webinar on Trust by Dr. George Vukotich in March of 2009.
https://bestpracticeinstitute.org/cgi-bin/expert_profile.pl?id=256&cmd=webinars

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Breaking the Chains of Culture - Slides used in Webinar with the Best Practices Institure - April 2009

  1. 1. How to Make a Difference in Interacting with Others. George Vukotich, Ph.D.
  2. 2. WHY IT’S IMPORTANT • Change (in many ways) • Globalization • Mobility • Speed • Technology • Standardization (or lack of) • Diversity Need others to get things done.
  3. 3. KEY AREAS  Dimensions of Trust  Barriers to Building Trust  Impact on the Organization’s Talent Base  Building a Culture of Trust
  4. 4. TRUST The sharing of information and feelings with others with the hope that by sharing it will bring us closer to the person we share with, and that they may have some ideas or offer to help us in some way.
  5. 5. WHERE TRUST MAKES A DIFFERENCE  Impact on Relationships  Impact on Productivity  Impact on Innovation  Impact on the Ability to Change
  6. 6. DIMENSIONS OF TRUST Th E ... N C en n e ID E Ih av eo F m N e co so CO le ns ss eq TRUST e FE av ue Ih AR nc in TRIAD n es of he … W And I am willing to RISK more in
  7. 7. ENABLERS AND INHIBITORS ENABLERS INHIBITORS
  8. 8. WHO WE IMPACT Why we want IN drives what and NS to do things… TE how we act… O Organization R AC TI VA TI O TI Teams N O S M Individuals RELATIONSHIPS which impacts our capacity to trust others.
  9. 9. RIGHT RESULTS RIGHT WAY Culture of “Winner Take All” Successful Individual Successful Organization No Collaboration Right Results Collaboration, Sharing, Development Review Strategy Opportunity to Develop Review Individual Organization and Individual Wrong Results Wrong Way Right Way
  10. 10. BARRIERS TO BUILDING TRUST  Past Experiences  Personal Values and Beliefs  Rewards Systems  Filters and Biases
  11. 11. DEGREES OF TRUST (HELP) Do it All Mentoring Increasing Degrees of Assistance Desire to Help You Guidance Direction Hand-off Avoidance Sabotage Increasing Degrees of Commitment to You
  12. 12. BARRIER BUILDERS MISPERCEPTIONS … Le to ad ad Le to … DAMAGED MISSED REPUTATIONS Lead to… OPPORTUNITY
  13. 13. GETTING A PIECE OF THE PIE
  14. 14. HERO’S real WHO’S THE HERO?
  15. 15. CONFLICT BETWEEN INDIVIDUALS OVERT COVERT
  16. 16. FIXING SYMPTOMS OR SOLVING PROBLEMS  Things happen – what makes a difference is how we react to what happens.  Avoidance  Ready, Fire, Aim  Blaming others
  17. 17. COMMUNICATION BENEFITS OF POOR COMMUNICATION • Minimizes the impact of poor planning • Cuts down on questions • Easier to deny what you said later on • Way to gain/maintain power • Helps you preserve mystique and hide insecurities • Minimizes opposition and criticism
  18. 18. EFFECTIVE COMMUNICATION - Ground rules - Common language, structure, process - Common point of reference - Openness to asking / sharing / clarifying
  19. 19. LEVELS OF COMMUNICATION ACTION COMMITMENT UNDERSTANDING AWARENESS
  20. 20. DECISION MAKING HIGH EMPOWERMENT •Group Decides •Get Recommendations from the Group •Gather Information from the Group •Sell the group on your decision •Tell the group what to do LOW EMPOWERMENT
  21. 21. THE STATUS QUO rt Sa fo fe om 3 Sides of ty C the Status Quo Familiarity
  22. 22. IMPACT ON AN ORGANIZATION’S TALENT BASE  Recruiting / Selection  Career Development  Performance Management  Turnover:  Forced vs. Voluntary  Push / Pull Factors
  23. 23. DIMENSIONS OF MANAGEMENT LOW DEPENDENT REFERENT need for EXPERT control HIGH MICRO need for CONTROLLING MANAGER control LOW HIGH level of level of knowledge knowledge
  24. 24. FEAR  Personal Fear (self doubt)  Fear of Others (what they can do to us)  Fear of the Organization (larger fear)  Recognize where it comes from  Alternatives / Contingencies  Alliances
  25. 25. HOW TO BUILD TRUST . st ne Va ho lid d WHAT at an in en g BUILDS ot op he TRUST g rs in . Be Accepting risk collectively.
  26. 26. HOW TO MAKE A DIFFERENCE le In op v ite Pe 3 Key … … D ge Solution ia ga lo g En Techniques Support…the Outcome
  27. 27. THINGS TO THINK ABOUT  What can be done to accelerate trust building?  If trust is damaged how can it be repaired?  Does the level of trust have an impact on the overall success of individuals and organizations?
  28. 28. WHAT CAN YOU DO f el Kn rs Keys ow u Yo O to ow th e Kn rs Success Work Within Your Collective Strengths
  29. 29. How to Make a Difference in Interacting with Others. George Vukotich
  30. 30. BREAKING THE CHAINS OF CULTURE BUILDING TRUST IN INDIVIDUALS, TEAMS, AND ORGANIZATIONS George Vukotich, Ph.D.

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