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10 steps to successful change management presentation 062811

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10 steps to successful change management presentation 062811

  1. 1. How to Make Change Happen, Before it Happens to You. George Vukotich, Ph.D.
  2. 2. Understand Where Change Comes From ? ? ? Change is Driven by: Success is Driven by: - Customer Needs - Competition - Innovation - Global Changes - Process Capability - Being Aware of Change - Knowing What is Driving Change - Being Capable of Learning - Being Able to Apply What You Know
  3. 3. Understand Where Change Comes From “What is it that is going on in the world around you that will impact what you do?” Innovations Customers Competition Government Intervention Innovations Global Factors Process Changes Technology
  4. 4. Just Because You’re Successful Today Does Not Mean You Will Be Successful Tomorrow “On average about ½ of the companies on the Fortune 500 list fall off in any given 10 year period. Change does happen.”
  5. 5. Success Is Shorter Lived Than Before
  6. 6. Having The Insight To Know What To Change STRATEGY TECHNOLOGY STRUCTURE PEOPLE PROCESS
  7. 7. Assess The Impact Of Change “It’s not only about change, but being able to determine how that change will impact us and in turn what we should do about it.” Consider: Know: - Cost of Change - Whether Change is Optional - Risk of Changing or or Not Not Changing - Impact On Gaining New - Ease or Difficulty of Change Customers or Losing Current -Return on the Investment Customers in Change - Who New Partners Could Be
  8. 8. Assemble A Change Management Team “The single most important factor on the level of success in a change initiative is the ability of the people it impacts to help in making it happen.” What is needed: What are the skills needed to make it happen: - -
  9. 9. Build A Vision For Change “What is the reason for change? How will it impact those that are affected? What will it take to get them to take action?” Rewards vs. Consequences Proactive vs. Reactive
  10. 10. Put A Change Strategy In Place “What will it take to get you from where you are to where you want to be?” Current State Destination X Roadblocks, Unforeseen Issues, Challenges, Implications
  11. 11. Win Support “Who are the stakeholders? What are they interested in? What will it take to get their support?” Stakeholder Power Factor Interests Current Stance Desired Stance Influence Strategy (total 100%) CFO 40% Maintaining Will not Balanced support Budget Supports Leverage COO COO 30% New Function Supports Supports Leverage to convince CFO New Equipment Vendor 10% Making Sale Supports Supports Leverage ROI data VP of IT 20% Improved Systems ? Supports Address workload
  12. 12. Communicate Effectively “Being able to get your message across is key. It is not about what is said, but what is heard. Checking for understanding lets you know where you’re at.” Hearing is not listening Ask questions, get agreement on perspective It starts with understanding
  13. 13. Overcome Challenges “There are times when others will not see your point, technology will not work as promised, and information you relied on to make decision will turn out to be wrong.”
  14. 14. Measure Success “Defining what success looks like is the starting point. Measuring it along the way keeps track of progress. Setting a timeframe sets the parameters of when things need to be done.”
  15. 15. Review Lessons Learned “Learning and growth comes from experience. Working through change we continue to develop.”
  16. 16. George Vukotich, Ph.D. 30+ Years Helping Organizations Change to Make a Difference Abbott Accenture Amoco Board of Trade Booz Allen Chase Motorola HSBC IBM United States Air Force Published by: The American Society for Training and Development Available From Amazon.Com: http://www.amazon.com/s/ref=nb_sb_noss?url=search-alias%3Daps&field-keywords=vukotich&x=13&y=26

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