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Knowledge Services To Knowledge Culture


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How Strategic Knowledge Professionals Support the Organization Culture, Leading to Organizational Effectiveness

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Knowledge Services To Knowledge Culture

  1. 1. Guy St. Clair SMR International New York NY U.S.A.
  2. 2. The Knowledge Culture “Shared beliefs and values about knowledge and the role of knowledge in the company or organization and, as appropriate, in the larger society” Characteristics of the knowledge culture:  Collaboration is a given – and expected – at all levels  The role of information technology and communication in the knowledge development/knowledge sharing (KD/KS) process is acknowledged and enthusiastically embraced  The intellectual foundations for the effort are respected – the intellectual quest is not disdained SMR International 2
  3. 3. Knowledge Strategy in The Knowledge Culture • Knowledge strategy connects knowledge development and knowledge sharing (KD/KS) with organizational goals, specifically to outcomes supporting the achievement of the organizational mission • As such, knowledge strategy aligns intellectual resources, knowledge assets, and environmental strengths with the organizational/corporate business strategy, thus creating a knowledge culture SMR International 3
  4. 4. KD/KS in the Knowledge Culture • Both knowledge strategy and business strategy are implemented through KD/KS • KD/KS = Strategic Learning (“anything you learn that helps you do your job better”) • KD/KS is managed, organized, promoted, and conveyed throughout the organization via knowledge services SMR International 4
  5. 5. Knowledge Services Defined Knowledge services is the management and service- delivery methodology that converges information Knowledge Management Knowledge Services management, knowledge management, and strategic learning into a single over- arching operational function. SMR International 5
  6. 6. Knowledge Services Strengthened Research Contextual Decision-Making Knowledge Services Accelerated Innovation Successful Knowledge Asset Information Knowledge Management Management Management Strategic Learning Approaches Roles From Reactive to Strategic Knowledge Professional Proactive to Knowledge Facilitator / Consultant Interactive and Integrated Knowledge Coach Knowledge Thought Leader SMR International 6
  7. 7. Knowledge Services As an operational function, knowledge services provides an operational base for knowledge asset management, the management discipline that takes its roots from asset management, knowledge management, and systems thinking SMR International 7
  8. 8. Knowledge Services Added value: – The relationship between technology and knowledge is strengthened throughout the organization – Strategic knowledge professionals – as knowledge thought leaders – drive the enterprise-wide knowledge function SMR International 8
  9. 9. Strategic Knowledge Professionals Knowledge services is provided to the organizational workforce through the strategic knowledge staff who…  use information management, knowledge management, and strategic learning skills and competencies to curate and manage content across the organization  take ownership of the organization’s knowledge assets and provide management and service delivery from an enterprise- wide perspective, not focusing on a single operation, function, or business unit SMR International 9
  10. 10. KNOWLEDGE SERVICES: The Practical Side of KM “Putting KM to Work” TRANSITIONING ENABLING SUPPORTING • Knowledge to Strategic • Contextual and • A corporate/ Knowledge actionable decision- organizational making knowledge culture • Accelerated innovation • Corporate/ • Strengthened research organizational • Enhanced knowledge effectiveness asset management