GuruScan— know the expert —user friendly expert management<br />Bart Verheijen – December 10th 2010<br />
Agenda<br />Aboutus<br />Case: NOC*NSF<br />WorkgroupQuickscans<br /> info@guruscan.nl<br /> 024-3603442<br />
GuruScan<br />Dion Slijp<br />informatics<br />e-marketing<br />8,5 yearsOcé<br />Bart Verheijen<br />chemistry<br />manag...
GuruScan products<br />Integrated intranet service<br />Hosted webservice<br />Knowledge scan<br />Quickscan workshop<br /...
Customers<br /> info@guruscan.nl<br /> 024-3603442<br />
Case NOC*NSF<br /> info@guruscan.nl<br /> 024-3603442<br />
NOC*NSF	<br />OrganizedsportsNetherlands<br />90 sport unions (e.g. KNVB)<br />27.000 associations (e.g. NEC)<br />170 emp...
Sport union goals<br />Create and upholdrules<br />Organizecompetitions<br />Educate and certify professionals<br />Talent...
Sport unions<br />Sportsminded<br />Non competitive<br />Sameactivities<br />No sharedlearning<br />explanation video (dut...
Challenge<br /> info@guruscan.nl<br /> 024-3603442<br />
Challenge NOC*NSF<br />Empowersharedlearning<br />Reachactivevolunteers in sports<br />Towards 2028 Olympics!<br /> info@...
Solutions?<br />Profile sites<br />CV database<br />Yellow pages<br />Document database<br />Cost lot of money No result<...
Pain before the Gain<br />Profile systems 3 – 10% active users  make profile<br />Update profiles 1 – 3%<br /> info@guru...
Documentation<br />Documentation follows activity<br />Do you report on every thing you do? During work or in off-time?<br...
Knowledgeorinformation<br />Did you find what you are looking for?<br />What is the answer / question?<br />Knowledge = in...
How do you solve a problem?<br />Search the Internet<br />Read book/document<br />Follow a course<br />Ask a colleague<br ...
Knowledge Networks<br />A knowledge network captures who is aware of whose knowledge and skills<br /> info@guruscan.nl<br...
Knowledge Networks<br />Everybody knows somebody with more knowledge on topic X<br /> info@guruscan.nl<br /> 024-3603442...
Knowledge Networks<br /> info@guruscan.nl<br /> 024-3603442<br />Combine PersonalKnowledge Networks<br />German?<br />An...
Combinedsocialknowledgenetworks<br /> info@guruscan.nl<br /> 024-3603442<br />Copyright © GuruScan 2010<br />
Transactive memory system<br />Insight in what knowledge is available within a team<br />Team which is most effective in f...
Intranet result<br /> info@guruscan.nl<br /> 024-3603442<br />
Intranet result<br /> info@guruscan.nl<br /> 024-3603442<br />
Background<br />Huijsen et al (2008), ExpertFinder: Collaborative Expertise Localization, I-KNOW ‘08.<br />Cross & Parker ...
Quickscan workshop<br />Results and discussion<br /> info@guruscan.nl<br /> 024-3603442<br />
Quickscan workshop<br />December 2nd and 3rd<br />5 groups<br />160 participants<br />30 minutes<br /> info@guruscan.nl<b...
Workshop activities<br />Createsubjects<br />toomuchfreedom?<br />Makeconnections<br />who do youknow?<br />Extra round<br...
Winners<br />Fleur		(Group 1)<br />Carlijn		(Group 2)<br />Alex		(Group 3)		<br />Bas		(Group 4)<br />Felicia		(Group 5)<b...
Grand totalresults<br />1534 subjects<br />5912 connections<br />160 participants<br />255 otherpeopleidentified<br /> in...
Total network<br /> info@guruscan.nl<br /> 024-3603442<br />
Commonsubjects<br />Communication<br />Knowledge management<br />Organisationskills<br />Leadership<br />and Beer<br /> i...
Levelsbyworkgroup<br /> info@guruscan.nl<br /> 024-3603442<br />
Connections<br />Connectionsbetweenworkgroups<br /> info@guruscan.nl<br /> 024-3603442<br />
Workgroupconnections<br /> info@guruscan.nl<br /> 024-3603442<br />
Workgroupconnections<br /> info@guruscan.nl<br /> 024-3603442<br />
Contact points<br />Erik<br />Maarten<br />Juliette<br />Thijs<br />Demian<br />Christian<br /> info@guruscan.nl<br /> 0...
Contact points<br /> info@guruscan.nl<br /> 024-3603442<br />
Reciprocities<br /> info@guruscan.nl<br /> 024-3603442<br />
Reciprocities<br /> info@guruscan.nl<br /> 024-3603442<br />
Groupingbynetwork<br /> info@guruscan.nl<br /> 024-3603442<br />
Highestout-degree<br />Joost 		303<br />Paula 		231<br />Bartosz		145<br />Mehdie	141<br />Lucie			135<br />Sander 			117<...
Highestin-degree<br />Paul 			63<br />Steve				54<br />Bill 				52<br />Erik 				48<br />Thijs 			46<br />Jori				42<br />...
Ego network C. van Mourik<br /> info@guruscan.nl<br /> 024-3603442<br />
TransactiveMemory<br />Knowledge is in people<br />Knowledgesharing is interaction<br />Succesfull teams knowwhere to find...
Questions<br /> info@guruscan.nl<br /> 024-3603442<br /><ul><li>www.guruscan.nl
info@guruscan.nl
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GuruScan KM guest lecture Radboud University

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At December 10th we gave a guest lecture for bachelor students Management Sciences at the Radboud University Nijmegen.
Previous to this lecture we performed a multi-group Quickscan in the workgroups. The results of which are presented in the second part.

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GuruScan KM guest lecture Radboud University

  1. 1. GuruScan— know the expert —user friendly expert management<br />Bart Verheijen – December 10th 2010<br />
  2. 2. Agenda<br />Aboutus<br />Case: NOC*NSF<br />WorkgroupQuickscans<br /> info@guruscan.nl<br /> 024-3603442<br />
  3. 3. GuruScan<br />Dion Slijp<br />informatics<br />e-marketing<br />8,5 yearsOcé<br />Bart Verheijen<br />chemistry<br />management<br />5 yearsOcé<br /> info@guruscan.nl<br /> 024-3603442<br />
  4. 4. GuruScan products<br />Integrated intranet service<br />Hosted webservice<br />Knowledge scan<br />Quickscan workshop<br />TMS workshop<br /> info@guruscan.nl<br /> 024-3603442<br />
  5. 5. Customers<br /> info@guruscan.nl<br /> 024-3603442<br />
  6. 6. Case NOC*NSF<br /> info@guruscan.nl<br /> 024-3603442<br />
  7. 7. NOC*NSF <br />OrganizedsportsNetherlands<br />90 sport unions (e.g. KNVB)<br />27.000 associations (e.g. NEC)<br />170 employees<br />5000 direct contacts<br />4,7 millionpeople (indirect)<br /> info@guruscan.nl<br /> 024-3603442<br />
  8. 8. Sport union goals<br />Create and upholdrules<br />Organizecompetitions<br />Educate and certify professionals<br />Talent scouting and development<br />Organizingevents<br />Fundraising with sponsors<br /> info@guruscan.nl<br /> 024-3603442<br />
  9. 9. Sport unions<br />Sportsminded<br />Non competitive<br />Sameactivities<br />No sharedlearning<br />explanation video (dutch)<br /> info@guruscan.nl<br /> 024-3603442<br />
  10. 10. Challenge<br /> info@guruscan.nl<br /> 024-3603442<br />
  11. 11. Challenge NOC*NSF<br />Empowersharedlearning<br />Reachactivevolunteers in sports<br />Towards 2028 Olympics!<br /> info@guruscan.nl<br /> 024-3603442<br />
  12. 12. Solutions?<br />Profile sites<br />CV database<br />Yellow pages<br />Document database<br />Cost lot of money No result<br /> info@guruscan.nl<br /> 024-3603442<br />Copyright © GuruScan 2010<br />
  13. 13. Pain before the Gain<br />Profile systems 3 – 10% active users  make profile<br />Update profiles 1 – 3%<br /> info@guruscan.nl<br /> 024-3603442<br />Copyright © GuruScan 2010<br />
  14. 14. Documentation<br />Documentation follows activity<br />Do you report on every thing you do? During work or in off-time?<br />100% knowledge  70% tell  30% write<br /> info@guruscan.nl<br /> 024-3603442<br />Copyright © GuruScan 2010<br />
  15. 15. Knowledgeorinformation<br />Did you find what you are looking for?<br />What is the answer / question?<br />Knowledge = information x person<br />Person = Experience, Skills, Attitude<br /> info@guruscan.nl<br /> 024-3603442<br />Copyright © GuruScan 2010<br />
  16. 16. How do you solve a problem?<br />Search the Internet<br />Read book/document<br />Follow a course<br />Ask a colleague<br /> info@guruscan.nl<br /> 024-3603442<br />Copyright © GuruScan2010<br />
  17. 17. Knowledge Networks<br />A knowledge network captures who is aware of whose knowledge and skills<br /> info@guruscan.nl<br /> 024-3603442<br />“[employees] are roughly five times as likely to turn to a person for information as to an impersonal source”<br /> Tom Allen (MIT)<br />Copyright © GuruScan 2010<br />
  18. 18. Knowledge Networks<br />Everybody knows somebody with more knowledge on topic X<br /> info@guruscan.nl<br /> 024-3603442<br />German?<br />Anna<br />Henri<br />nothing<br />Melanie<br />Copyright © GuruScan 2010<br />
  19. 19. Knowledge Networks<br /> info@guruscan.nl<br /> 024-3603442<br />Combine PersonalKnowledge Networks<br />German?<br />Anna<br />Henri<br />Pete<br />expert<br />nothing<br />little<br />Sophie<br />Melanie<br />little<br />French<br />much<br />Pete<br />expert<br />Copyright © GuruScan 2010<br />
  20. 20. Combinedsocialknowledgenetworks<br /> info@guruscan.nl<br /> 024-3603442<br />Copyright © GuruScan 2010<br />
  21. 21. Transactive memory system<br />Insight in what knowledge is available within a team<br />Team which is most effective in finding knowledge amongst each other (and external) is the most successful<br />Not the team with the smartest people<br /> info@guruscan.nl<br /> 024-3603442<br />Copyright © GuruScan 2010<br />
  22. 22. Intranet result<br /> info@guruscan.nl<br /> 024-3603442<br />
  23. 23. Intranet result<br /> info@guruscan.nl<br /> 024-3603442<br />
  24. 24. Background<br />Huijsen et al (2008), ExpertFinder: Collaborative Expertise Localization, I-KNOW ‘08.<br />Cross & Parker (2004), The Hidden Power of Social Networks: Understanding How Work Really Gets Done in Organizations.<br /> info@guruscan.nl<br /> 024-3603442<br />Copyright © GuruScan 2010<br />
  25. 25. Quickscan workshop<br />Results and discussion<br /> info@guruscan.nl<br /> 024-3603442<br />
  26. 26. Quickscan workshop<br />December 2nd and 3rd<br />5 groups<br />160 participants<br />30 minutes<br /> info@guruscan.nl<br /> 024-3603442<br />
  27. 27. Workshop activities<br />Createsubjects<br />toomuchfreedom?<br />Makeconnections<br />who do youknow?<br />Extra round<br />Choose a winner<br /> info@guruscan.nl<br /> 024-3603442<br />
  28. 28. Winners<br />Fleur (Group 1)<br />Carlijn (Group 2)<br />Alex (Group 3) <br />Bas (Group 4)<br />Felicia (Group 5)<br /> info@guruscan.nl<br /> 024-3603442<br />
  29. 29. Grand totalresults<br />1534 subjects<br />5912 connections<br />160 participants<br />255 otherpeopleidentified<br /> info@guruscan.nl<br /> 024-3603442<br />
  30. 30. Total network<br /> info@guruscan.nl<br /> 024-3603442<br />
  31. 31. Commonsubjects<br />Communication<br />Knowledge management<br />Organisationskills<br />Leadership<br />and Beer<br /> info@guruscan.nl<br /> 024-3603442<br />
  32. 32. Levelsbyworkgroup<br /> info@guruscan.nl<br /> 024-3603442<br />
  33. 33. Connections<br />Connectionsbetweenworkgroups<br /> info@guruscan.nl<br /> 024-3603442<br />
  34. 34. Workgroupconnections<br /> info@guruscan.nl<br /> 024-3603442<br />
  35. 35. Workgroupconnections<br /> info@guruscan.nl<br /> 024-3603442<br />
  36. 36. Contact points<br />Erik<br />Maarten<br />Juliette<br />Thijs<br />Demian<br />Christian<br /> info@guruscan.nl<br /> 024-3603442<br />
  37. 37. Contact points<br /> info@guruscan.nl<br /> 024-3603442<br />
  38. 38. Reciprocities<br /> info@guruscan.nl<br /> 024-3603442<br />
  39. 39. Reciprocities<br /> info@guruscan.nl<br /> 024-3603442<br />
  40. 40. Groupingbynetwork<br /> info@guruscan.nl<br /> 024-3603442<br />
  41. 41. Highestout-degree<br />Joost 303<br />Paula 231<br />Bartosz 145<br />Mehdie 141<br />Lucie 135<br />Sander 117<br />Casper 114 <br /> info@guruscan.nl<br /> 024-3603442<br />
  42. 42. Highestin-degree<br />Paul 63<br />Steve 54<br />Bill 52<br />Erik 48<br />Thijs 46<br />Jori 42<br />Joeri 42<br /> info@guruscan.nl<br /> 024-3603442<br />
  43. 43. Ego network C. van Mourik<br /> info@guruscan.nl<br /> 024-3603442<br />
  44. 44. TransactiveMemory<br />Knowledge is in people<br />Knowledgesharing is interaction<br />Succesfull teams knowwhere to findnecessaryknowledge<br />Shareyourmeta-memory<br /> info@guruscan.nl<br /> 024-3603442<br />
  45. 45. Questions<br /> info@guruscan.nl<br /> 024-3603442<br /><ul><li>www.guruscan.nl
  46. 46. info@guruscan.nl
  47. 47. 06 19 342 603</li></ul>(Bart Verheijen)<br />
  48. 48. Thanksforyourattention<br /> info@guruscan.nl<br /> 024-3603442<br />

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