360 Degree Feedback

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What is 360 degree feedback.. How does it works... Examples for corporate...

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360 Degree Feedback

  1. 1. 360 DEGREE FEEDBACK
  2. 2. SYSTEMATIC COLLECTION & FEEDBACK Questionnaires or Interviews PERFORMANCE PETER WARD DEFINES : THE SYSTEMATIC COLLECTION AND FEEDBACK OF PERFORMANCE DATA ON AN INDIVIDUAL OR A GROUP , DERIVED FROM A NUMBER OF THE STAKEHOLDERS IN THEIR PERFORMANCE. SELF PEERS CUSTOMERS TEAM MEMBERS BOSS STAFF INDIVIDUAL & GROUP STAKEHOLDERS
  3. 3. WHO DOES THE ASSESSMENT? <ul><li>YOURSELF 2. BOSS </li></ul><ul><li>3. OTHER BOSSES 4. STAFF </li></ul><ul><li>5. TEAM MEMBERS 6. PEERS </li></ul><ul><li>7. INTERNAL CUSTOMERS </li></ul><ul><li>8. EXTERNAL CUSTOMERS </li></ul><ul><li>9. SUPPLIERS </li></ul><ul><li>10.FRIENDS & FAMILY MEMBERS </li></ul>
  4. 4. USES <ul><li>SELF-DEVELOPMENT AND INDIVIDUAL COUNSELLING </li></ul><ul><li>PART OF ‘ORGANISED’ TRAINING AND DEVELOPMENT </li></ul><ul><li>TEAM BUILDING </li></ul><ul><li>PERFORMANCE MANAGEMENT </li></ul><ul><li>STRATEGIC OR ORGANISATION DEVELOPMENT </li></ul><ul><li>VALIDATION OF TRAINING AND OTHER INITIATIVES </li></ul><ul><li>RENUMERATION </li></ul>USES
  5. 5. WHAT TYPE OF INFORMATION ARE PRODUCED? EXPECTED RESULTS UNEXPECTED RESULTS A C B D DEVELOPMENTAL AREAS DISCREPANCIES STRENGHTS HIDDEN STRENGHTS
  6. 6. PROCESS
  7. 7. TOOLS <ul><li>EVALUATIONS </li></ul><ul><li>REPORTS </li></ul><ul><li>COACHING </li></ul><ul><li>FOLLOW UP </li></ul>
  8. 8. COMPARISON
  9. 9. ADVANTAGES <ul><li>ACCURACY </li></ul><ul><li>ACCEPTANCE </li></ul><ul><li>RICHER UNDERSTANDING OF PERFORMANCE </li></ul><ul><li>PROMOTES OPEN COMMUNICATION AROUND PERFORMANCE </li></ul><ul><li>REINFORCES ORGANIZATIONAL VALUES </li></ul><ul><li>EASY AND FAST TO IMPLEMENT </li></ul>
  10. 10. DISADVANTAGES DISADVANTAGES <ul><li>INEFFECTIVE ASSESSMENT ITEMS </li></ul><ul><li>LACK OF ALIGNMENT WITH THE ORGANIZATION'S VISION, MISSION AND STRATEGY </li></ul><ul><li>LACK OF SENIOR-LEVEL SUPPORT </li></ul><ul><li>LACK OF COMMUNICATION </li></ul><ul><li>FEAR/LACK OF TRUST </li></ul><ul><li>POOR PLANNING </li></ul><ul><li>INAPPROPRIATE DELIVERY OF FEEDBACK </li></ul><ul><li>NO DEVELOPMENT PLAN </li></ul><ul><li>NO ACCOUNTABILITY </li></ul><ul><li>NO FOLLOW-UP </li></ul>
  11. 11. MARUTI ADOPTS “360 DEGREE” APPRAISAL SYSTEM THE HINDU BUSINESS LINE ARTICLE S. MURLIDHAR : CHENNAI <ul><li>COMPANY HAS INTRODUCED A UNIQUE 360-DEGREE </li></ul><ul><li>FEEDBACK SYSTEM, STARTING WITH ITS SENIOR LEADERSHIP. </li></ul><ul><li>ERNST & YOUNG STARTED 360 DEGREE FEEDBACK AT MARUTI </li></ul><ul><li>CONFIRMED BY THE CHIEF GENERAL MANAGER (HR), </li></ul><ul><li>MR. S.Y.SIDDIQUI, MARUTI UDYOD LIMITED. </li></ul><ul><li>COMMITTEE OF GENERAL MANAGERS, CALLED HUMAN </li></ul><ul><li>RESOURCE INTER DIVISIONAL COMMITTEE (HRIDC), WHICH IS </li></ul><ul><li>CONSULTED ON ALL MAJOR HR ISSUES. </li></ul><ul><li>MARUTI’S MANAGING DIRECTOR, MR. JAGDISH KHATTAR, </li></ul><ul><li>ASKING PEOPLE TO SUPPORT THE ONLINE QUESTIONNAIRE </li></ul><ul><li>PROCESS. </li></ul><ul><li>MARUTI CURRENTLY HAS OVER 4,000 EMPLOYEES ON ITS </li></ul><ul><li>ROLLS. </li></ul>
  12. 12. 360 DEGREE IN MARUTI UDYOG LTD. <ul><li>TAKE ADVANTAGE OF UNDER-UTILIZED </li></ul><ul><li>PERSONNEL STRENGTHS TO INCREASE </li></ul><ul><li>PRODUCTIVITY. </li></ul><ul><li>AVOID THE TRAP OF COUNTING ON SKILLS THAT </li></ul><ul><li>MAY BE WEAK IN THE ORGANIZATION. </li></ul><ul><li>APPLY HUMAN ASSETS DATA TO THE VALUATION </li></ul><ul><li>OF THE ORGANIZATION. </li></ul><ul><li>MAKE SUCCESSION PLANNING MORE ACCURATE. </li></ul><ul><li>DESIGN MORE EFFICIENT COACHING & </li></ul><ul><li>TRAINING INITIATIVES. </li></ul><ul><li>SUPPORT ORGANIZATION IN MARKETING THE </li></ul><ul><li>SKILLS OF ITS MEMBERS. </li></ul>
  13. 13. <ul><li>NOVELL INDIA LTD </li></ul><ul><li>ADITYA BIRLA GROUP </li></ul><ul><li>TATA FINANCE LTD </li></ul><ul><li>WIPRO </li></ul><ul><li>INFOSYS </li></ul><ul><li>RELIANCE INDUSTRIES </li></ul><ul><li>HCL </li></ul><ul><li>CAREER LAB, USA </li></ul><ul><li>BIZWIZ, CANADA </li></ul>COMPANIES USING 360 DEGREE
  14. 14. Presents EXAMPLE
  15. 15. COMPANY PROFILE <ul><li>IT SERVICES COMPANY </li></ul><ul><li>BUSINESS SOLUTIONS TO ITS CLIENTS </li></ul><ul><li>STARTED 16 YEARS AGO </li></ul><ul><li>PORTFOLIO OF INFORMATION TECHNOLOGY, HR & BUSINESS PROCESS OUTSOURCING SERVICES </li></ul><ul><li>FAMOUS AROUND THE GLOBE </li></ul><ul><li>PIONEERED 360 DEGREE APPRAISAL SERVICES IN INDIA, 1996 </li></ul>Who they are…
  16. 16. What they do… <ul><li>CUSTOMIZED IT SOLUTIONS </li></ul><ul><li>HR SERVICES </li></ul><ul><li>BPO SERVICES </li></ul>
  17. 17. WHY OPT FOR 360 DEGREE APPRAISAL?? SOMETIMES WE DON’T SEE OURSELVES AS CLEARLY AS OTHERS SEE US...
  18. 18. Questionnaire: Dimension - CUSTOMER ORIENTATION Q1 Creates a compelling customer focused vision to position the organization as the foremost choice of customers. Q2 Creates an environment that motivates and energizes his/her team to single-mindedly pursue customer satisfaction. Q3 Continuously updates self on the customers' business needs and organizational dynamics. Q4 Creates a culture of actively seeking, acting and ensuring closure on customer feedback. Q5 Overall .
  19. 19. THEIR CLIENTELE… TODAY THEIR 360 DEGREE CLIENTELE RANGES FROM SMALL & MID-SIZED COMPANIES TO LARGE MULTINATIONAL CORPORATIONS IN ALMOST ALL SECTORS… LS HAS WORKED WITH CLIENTS WHOSE BUSINESSES ARE AS DIVERSE AS DIVERSE AS SOFTWARE UNITS, BPOs, HARDWARE MANUFACTURES, BIOMEDICAL UNITS, CONSUMER CARE FIRMS, FMCG, ETC. MAJOR CLIENTS… WeP Peripherals Hexaware Technologies
  20. 20. 360° FEEDBACK <ul><li>BENCHMARKING SERVICE!! </li></ul><ul><li>AID FOR EXECUTIVE & MANAGERIAL COACHING </li></ul><ul><li>BASIS FOR SUCCESSION PLANNING & DETERMINING PROMOTOBILITY </li></ul><ul><li>CAREER DEVELOPMENT </li></ul><ul><li>DEVELOPMENT & MAINTENANCE OF GOAL SEETING INITIATIVES </li></ul><ul><li>PERFORMANCE MEASUREMENT FOR PERSONAL DEVELOPMENT. </li></ul>
  21. 22. CRUX
  22. 23. <ul><li>BIBLIOGRAPHY: </li></ul><ul><li>www.wikipedia.com </li></ul><ul><li>www.google.com </li></ul><ul><li>www.slideshare.com </li></ul><ul><li>www.yahooanswers.com </li></ul><ul><li>www.marutiudyog.com </li></ul><ul><li>www.lssoftware.com </li></ul><ul><li>http://www.sigmaassessmentsystems.com/assessments </li></ul><ul><li>/360.asp </li></ul><ul><li>http://www.sigmaradius.com/ </li></ul><ul><li>http://www.bignerds.com/essays/360-Degree-Maruti- </li></ul><ul><li>Udyog-Ltd/4930.html </li></ul><ul><li>http://www.moneycontrol.com/india/news/business </li></ul><ul><li>/maruti-adopts-`360-degree-appraisal-system </li></ul><ul><li>BOOKS: THE SUNDAY TIMES – Performance Appraisals by </li></ul><ul><li>BOB HARVARD </li></ul><ul><li>360 DEGREE FEEDBACK by PETER WARD </li></ul><ul><li>Performance Management System by SAHU </li></ul><ul><li>Various ARTICLES </li></ul><ul><li>VIDEOS: www.STAR360feedback.com </li></ul><ul><li>www.youtube.com </li></ul>
  23. 24. ……… ..?? THANK YOU!!!! PRESENTED BY: GUNJAN KANWAR

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