miKrow: An Intra-Enterprise Semantic Microblogging Tool as a Micro-Knowledge Management Solution

Guillermo Álvaro Rey
Guillermo Álvaro ReyIT Researcher at iSOCO
Guillermo Álvaro Rey, Carmen Córdoba, Víctor Penela,
Michelangelo Castagnone, Francesco Carbone, José Manuel
Gómez-Pérez, Jesús Contreras
Valencia, 26 October 2010 (KMIS 2010)
miKrow:
An Intra-Enterprise Semantic Microblogging Tool
as a Micro-Knowledge Management Solution
Microblogging?
Not this
http://www.flickr.com/photos/bloggingdagger/
“There is a revolution
coming for knowledge
workers”
Tim O’Reilly
referring to Twitter
(2009)
But …
… we already
have an
almighty
KM System
K.I.S.S.
Keep It Simple, Stupid Son
K.I.S.S.
Users care about results
not about complexity
K.I.S.S.
Users want to find
not to search
K.I.S.S.
the user to the system
the system to the user
Adapt:
miKrow: An Intra-Enterprise Semantic Microblogging Tool as a Micro-Knowledge Management Solution
How does
it work?
http://www.flickr.com/photos/17258892@N05
Message Indexing
Expert Indexing
Message Search
Expert Search
Linked Data
Linking Open Data cloud diagram, by Richard Cyganiak and Anja Jentzsch. http://lod-cloud.net/
Context
Context data
Implementation:
miKrow architecture
miKrow
architecture,
extended
Demo
miKrow: An Intra-Enterprise Semantic Microblogging Tool as a Micro-Knowledge Management Solution
Evaluation
In-house testing
Evaluation
1: Cold start problem
 Feed the system with
previous existing knowledge
Evaluation
2: Semantic suggestions
were better perceived
 Highlight them
Evaluation
3: Some stop words
were not identified
 Dynamically detect new
expressions like “working
on…”, “doing…”
Video
miKrow success story…
http://www.youtube.com/watch?v=pXdGE4Gxu0A
Guillermo Álvaro, Carmen Córdoba, Víctor Penela,
Michelangelo Castagnone, Francesco Carbone,
José Manuel Gómez-Pérez, Jesús Contreras
mikrow@isoco.com
http://mikrow.isoco.net/about
Thanks!
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miKrow: An Intra-Enterprise Semantic Microblogging Tool as a Micro-Knowledge Management Solution