How You Can Use GuildQuality to
Measure, Improve, and Promote Client Satisfaction
as a SolarWorld Authorized Installer
Our Community of Quality
GuildQuality’s mission is to elevate the stature of the building profession
to a level that is co...
Membership Base
In addition to home builders, remodelers, and home services
contractors, GuildQuality works with leading s...
The Industry’s Black Eye
Nationally, only 65% of customers
would recommend their contractor.
Source: Qualified Remodeler
How can you stand out from your competition?
Measure Performance Through Surveying
Succinct Surveys
Relevant Questions
Deliver Feedback in
Real-Time
Monitor Trends
Customer Feedback
Surveys are delivered to you in real-time as your customers complete their
response. We survey via email...
Web-Based Performance Reports
• Dashboard analytics
• View recent responses
• Analyze trends and
performance over time
• C...
“Your first meeting with a client is
not their first meeting with you.”
-Polaris Consulting
The Reputation Economy
Reviews = Revenue
Marketing Tools
Promote your
membership on
your company
website.
Marketing Tools
• Links to member’s
website
• Printable for sales
situations
• Displayed on our
directory of members
• Abi...
Profile Pages Optimized for Search
“Treat all of your clients and
prospects as if they were your
grandmother…with 80,000
Twitter followers.”
-Daniel Pink, To...
Benefits of Joining as a SolarWorld Authorized Installer
• No monthly membership fee.
• Projects submitted and paid for by...
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How You Can Use GuildQuality to Measure, Improve, and Promote Client Satisfaction as a SolarWorld Authorized Installer

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How You Can Use GuildQuality to Measure, Improve, and Promote Client Satisfaction as a SolarWorld Authorized Installer

  1. 1. How You Can Use GuildQuality to Measure, Improve, and Promote Client Satisfaction as a SolarWorld Authorized Installer
  2. 2. Our Community of Quality GuildQuality’s mission is to elevate the stature of the building profession to a level that is commensurate with its importance. Early Member, Phillip W. Smith General Contractor 1,000+ members representing “best of the best” in the residential construction industry. Members receive: oReal-time feedback oWeb-based reporting oMarketing tools 70% average response rate to surveys.
  3. 3. Membership Base In addition to home builders, remodelers, and home services contractors, GuildQuality works with leading solar energy companies and is a proud partner of SolarWorld. “GuildQuality gives me data to prove what I already know; SolarWorld Authorized Installers are the best in the industry!” - Roxie Brown, SolarWorld
  4. 4. The Industry’s Black Eye Nationally, only 65% of customers would recommend their contractor. Source: Qualified Remodeler
  5. 5. How can you stand out from your competition?
  6. 6. Measure Performance Through Surveying Succinct Surveys Relevant Questions Deliver Feedback in Real-Time Monitor Trends
  7. 7. Customer Feedback Surveys are delivered to you in real-time as your customers complete their response. We survey via email, mail, and phone. • Respond immediately to customer issues • Better manage your staff in the field and reward excellence • Short and sweet surveys – takes 3-4 minutes to complete
  8. 8. Web-Based Performance Reports • Dashboard analytics • View recent responses • Analyze trends and performance over time • Compare scores vs. other building professionals View summary dashboards, trend analysis, and benchmarking comparisons.
  9. 9. “Your first meeting with a client is not their first meeting with you.” -Polaris Consulting The Reputation Economy
  10. 10. Reviews = Revenue
  11. 11. Marketing Tools Promote your membership on your company website.
  12. 12. Marketing Tools • Links to member’s website • Printable for sales situations • Displayed on our directory of members • Ability to capture reviews, indexed for search • Integration with Facebook and Twitter • Map of Customer Comments Member profile pages help communicate quality scores.
  13. 13. Profile Pages Optimized for Search
  14. 14. “Treat all of your clients and prospects as if they were your grandmother…with 80,000 Twitter followers.” -Daniel Pink, To Sell Is Human -Polaris Consulting New Spin on the “Golden Rule”
  15. 15. Benefits of Joining as a SolarWorld Authorized Installer • No monthly membership fee. • Projects submitted and paid for by SolarWorld. • Access to web-based reporting and marketing tools. Improve Your Business Generate Revenue

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