ISO 9004


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ISO 9004

  1. 1. ISO 9004:2000<br /> Presented by: Nina Kassandra P. Tabingo<br /> ACT 1<br />
  2. 2. ISO has developed over 17500 International Standards on a variety of subjects and some 1100 new ISO standards are published every year. The full range of technical fields can be seen from the listing International Standards. Users can browse that listing to find bibliographic information on each standard and, in many cases, a brief abstract. The online ISO Standards listing integrates both the ISO Catalogue of published standards and the ISO Technical programme of standards under development.<br />
  3. 3. Management standards <br />ISO standards that provide requirements or give guidance on good management practice are among the best known of ISO&apos;s offering. <br />Of these, two have achieved truly global status and are now thoroughly integrated with the world economy:<br />
  4. 4. SO 9004:2009 Managing for the sustained success of an organization. A quality management approach This third edition of ISO 9004 has been updated to include information on managing for the sustained success of an organization. The standard has had substantial changes made to its structure and contents. <br />What is sustained success?The sustained success of an organization is the result of its ability to achieve and maintain its objectives in the long-term. The achievement of sustained success for any organization is a complex and demanding challenge in an ever-changing environment. How can sustained success be achieved? <br />By meeting the needs and expectations of your customers <br />By the effective management of your organization <br />Through awareness of your organization&apos;s environment <br />By learning and improving.<br />
  5. 5. How can ISO 9004 help? ISO 9004 will provide your organization with guidance and support to achieve sustained success by a quality management approach. It can be used by any organization, regardless of size, type and activity. ISO 9004 promotes self-assessment as an important tool for the review of the maturity level of your organization. It covers leadership, strategy, management system, resources and processes, to identify areas of strength and weakness and opportunities for improvements and innovations. ISO 9004 provides a wider focus on quality management than ISO 9001. It addresses the needs and expectations of all relevant interested parties. It also provides guidance for the systematic and continual improvement of your organization&apos;s overall performance. ISO 9004 can be used alongside ISO 9001 and other management system standards, but can also be used independently. ISO 9004 is not intended for certification, regulatory or contractual use. <br />
  6. 6. This International Standard promotes the adoption of a process approach when developing, implementing and improving the effectiveness and efficiency of a quality management system to enhance interested party satisfaction by meeting interested party requirements. <br />ISO 9004 provides guidelines that consider both the effectiveness and efficiency of the quality management systems. The aim of this standard is improvement of the performance of the organization and satisfaction of customers and other interested parties.<br />This book provides organizations with guidance on how to integrate requirements of multiple ISO or non-ISO management system standards with their organization&apos;s management system. It does not give preference to any management system standard approach and is not intended to be a normative document.<br />
  7. 7. Many companies may find that ISO 9004:2000 named Quality Management Systems � Guiding Lines for Improvement of Performances is an add-on to ISO 9001:2000 standard. The creators of 9004 standard intended that. 9004:2000 standard takes the requirements stated in ISO 9001:2000 standard, and then gives guidance on them. Most of the time, details included in the standard have a more general purpose, allowing for each company to pick up those one that suits better the existing needs. <br />The standard does not provide examples. Even if this may be judged in a wrong way, the reason for which no specific examples are mentioned is quite simple: let�s assume that two companies that make the same product, have the same internal organize, same number of employees, and same machines decide to apply ISO 9001:2000 standard and because of their limited experience goes for guidance offered in 9004:2000. If this standard would provide specific examples, both companies would apply them as they are stated, resulting two companies which have a quality management system in place but that cannot be differentiated by the customers. There would be a meaningless competition between them! Returning to current situation, if these companies apply to ISO 9001:2000 standard, and read the general guidance set in ISO 9004:2000, they have a more degree of freedom in judging and selecting the items that would help them in the quest for a better performance and more satisfied clients. <br />
  8. 8. ISO 9004:2000 standard contains a section dedicated for self evaluation of a company that has implemented a quality management system. Even if this is still just a guide, some companies may find that guide useful, especially when limited experience exists. The questions set in the guide have most of the time a general purpose, but may be detailed according to the specifics of the company. <br />ISO 9004:2000 goes beyond ISO 9001:2008 and provides guidance on how you can continually improve your business&apos; quality management system. This can benefit not only your customers but also:<br />employees<br />owners<br />suppliers<br />society in general<br />The ISO 9000 series, which includes 9001 and 9004, is based around eight quality management principles that your senior managers should use as a framework for improvements to the business:<br />
  9. 9. Customer focus- they must understand and fulfil customer needs.<br />Leadership - they should demonstrate strong leadership skills to increase employee motivation.<br />Involvement of people- all levels of staff should be aware of their responsibilities within the business and the importance of providing what the customer requires.<br />Process approach- identifying your essential business activities and considering each one as part of a process.<br />System approach to management- managing your processes together as a system, leading to greater efficiency and focus. You could think of each process as a cog in a machine, helping it to run smoothly.<br />Continual improvement- this should be a permanent business objective.<br />Factual approach to decision-making- senior staff should base decisions on thorough analysis of data and information.<br />Mutually beneficial supplier relationships- managers should recognise that your business and its suppliers depend on each other.<br />
  10. 10. It means that, ISO ( International Organization for Standardization) is very important not for a school or any organization but in all the company, just like business,. To make a good quality for your product and gain a big profit because in the said ISO.. So, in short if you were part of an ISO.. You can say. It is good, a powerful or a strong and very popular…<br />