Successfully reported this slideshow.
We use your LinkedIn profile and activity data to personalize ads and to show you more relevant ads. You can change your ad preferences anytime.

How GuestRevu can help you realise what your guests want

156 views

Published on

How does GuestRevu help properties to realise what their guests want? See how we have helped Portmeirion Village, VISIONAPARTMENTS, Stenden South Africa’s MyPond Hotel and Queensway Group’s Point A Hotels in this slideshare.

How well do you understand your guest experience? Find out how GuestRevu can help: https://blog.guestrevu.com/understanding-guest-experience-with-guestrevu

Published in: Travel
  • Be the first to comment

  • Be the first to like this

How GuestRevu can help you realise what your guests want

  1. 1. How has GuestRevu helped you to realise what your guests want?
  2. 2. We realised based on the amount of feedback we were getting that we actually have a lot more vegan and vegetarian customers than we previously thought. This has led us to offer vegan and vegetarian menus as standard and not just by pre-arrangement. Gareth Jones, Revenue Supervisor Portmeirion Village
  3. 3. We offer parking on-site near each individual cottages, [because] we would’ve thought that the individual parking spaces would be more valued by our customers. However, it is quite difficult to manoeuvre around the village...
  4. 4. § ... Through the feedback forms, we have learned that our guests would prefer to park in the main car park and be chauffeured to their cottage rather than to be able to park near their cottage...
  5. 5. § ... Knowing this means we can make the site safer and less cluttered with cars! Gareth Jones, Revenue Supervisor Portmeirion Village
  6. 6. We received feedback a few times from guests that they needed a workplace, and thanks to this we were able to launch our shared office concept. So without GuestRevu, we probably would not be informed about this demand for those products or services. Natalia Kupis, Operations Director VISIONAPARTMENTS
  7. 7. When I travel, I don’t care about how many [television] channels a hotel has. But if I’m confronted with guest after guest who tells us we need more channels, then I have to accept that as truth....
  8. 8. ... Now you have to accept that quality is whatever the guest defines as quality. If they need a hundred TV channels, then they need a hundred TV channels. Analysing guest feedback helps us understand this and make the necessary adjustments. Wouter Hensens, Executive Dean Stenden South Africa’s MyPond Hotel
  9. 9. Through GuestRevu feedback, we realised that Point A Hotel brand’s guests tend to be more environmentally conscious than the average consumer... When we evolved our breakfast proposition, we took away, as much as possible, any plastic packaging, anything that is deemed to be environmentally unfriendly…
  10. 10. ... Because they told us they do not want to see any plastic in our to-go packaging for the breakfast offering. Dina Soliman, Former Head of Marketing Queensway Group’s Point A Hotels
  11. 11. One of the things we were always debating was whether to put tea and coffee facilities in the rooms. There is a perception in business that tea and coffee facilities are absolutely essential. However, we wanted to validate that, so we looked at GuestRevu…
  12. 12. ... And the answer was clear. There was no debate anymore, because we were able to validate that quantitatively through the voice of the guests, and not through any personal opinion. Dina Soliman, Former Head of Marketing Queensway Group’s Point A Hotels
  13. 13. How well do you understand your guest experience? www.guestrevu.com

×