organizational behaviour

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organizational behaviour

  1. 1. What Is Perception, and Why Is It Important? <ul><li>People’s behavior is based on their perception of what reality is, not on reality itself. </li></ul><ul><li>The world as it is perceived is the world that is behaviorally important. </li></ul>Perception A process by which individuals organize and interpret their sensory impressions in order to give meaning to their environment.
  2. 2. PERCEPTION PROCESS <ul><li>Inputs Output </li></ul><ul><li>Information, Objects, Attitudes </li></ul><ul><li>People, Events etc Opinion </li></ul><ul><li> Actions </li></ul><ul><li> Values </li></ul><ul><li> Feelings </li></ul>Perceptual Process b) Organisation a) Selection c) Interpretation
  3. 3. Factors That Influence Perception
  4. 4. Young or old woman A Knight on a Horse?
  5. 5. Person Perception: Making Judgments About Others Distinctiveness: shows different behaviors in different situations. Consensus: response is the same as others to same situation. Consistency: responds in the same way over time. Attribution Theory When individuals observe behavior, they attempt to determine whether it is internally or externally caused.
  6. 6. Attribution Theory
  7. 7. Errors and Biases in Attributions Fundamental Attribution Error The tendency to underestimate the influence of external factors and overestimate the influence of internal factors when making judgments about the behavior of others.
  8. 8. Frequently Used Shortcuts in Judging Others Selective Perception People selectively interpret what they see on the basis of their interests, background, experience, and attitudes.
  9. 9. Frequently Used Shortcuts in Judging Others Halo Effect Drawing a general impression about an individual on the basis of a single characteristic Contrast Effects Evaluation of a person’s characteristics that are affected by comparisons with other people recently encountered who rank higher or lower on the same characteristics.
  10. 10. Frequently Used Shortcuts in Judging Others Projection Attributing one’s own characteristics to other people. Stereotyping Judging someone on the basis of one’s perception of the group to which that person belongs.

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