Thode Mulit Vms 11 09 Peer Consulting Forum

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Thode Mulit Vms 11 09 Peer Consulting Forum

  1. 1. Multisourcing/ Vendor Managed Services 11/23/2009 Jerry Thode 213-840-44448 Multisourcing Discussion Vendor Managed Services Discussion Questions 1
  2. 2. Multisourcing/ Vendor Managed Services 11/23/2009 Jerry Thode 213-840-44448 Many Different Types of Resources are Required to execute projects successfully in today’s environment Resource Capacity in skill or quantity may not be available when needed by project Projects can be created to support a business sense of urgency so business can demand simultaneous multiple project execution Required support levels not achievable within cost constraints Sourcing is independent of business strategy Sourcing efforts are independent one another External Sourcing will reduce cost due to scale and expertise of provider Sourcing contract will manage itself Sourcing provider is the enemy Sourcing is a procurement exercise and best price wins Sourcing approach assumes a low level of change up or down Skill in managing external services is same as those required for internal services 2
  3. 3. Multisourcing/ Vendor Managed Services 11/23/2009 Jerry Thode 213-840-44448 Disciplined provisioning and blending of business and IT services from the optimal set of internal and external providers in the pursuit of business goals. (Gartner) Low cost provider Value differentiation as viewed by buyer Flexibility and agility Growth Human Resources Management focus – maximize local independence Cost improvement Performance performance Business Operational Efficiency Enhancement Transformation 3
  4. 4. Multisourcing/ Vendor Managed Services 11/23/2009 Jerry Thode 213-840-44448 Application Strategy Application Support Development Infrastructure Infrastructure Execution and Architecture/Design Support Human Finance Call Centers Distribution Resources • Operational • Benefits • After Hours • Storage Functions • Recruiting • Deep level • Transportation • Shared • Payroll support Services • Foreign Operations 4
  5. 5. Multisourcing/ Vendor Managed Services 11/23/2009 Jerry Thode 213-840-44448 Measurements Build Provider Relationships Sourcing Governance – Rules of the Road Base on Business Strategy 5
  6. 6. Multisourcing/ Vendor Managed Services 11/23/2009 Jerry Thode 213-840-44448 Business –Shareholder value Customized Standardized Functional –Operational optimization Farm Cooperative – Joint Venture Aerospace – Financial Play Engineering and Construction › Desk top Support redistribute budget dollars › Application Support Automotive - Transformation 6
  7. 7. Multisourcing/ Vendor Managed Services 11/23/2009 Jerry Thode 213-840-44448 Strategic (Sub)contractor Managed Services (MSP) › Customized programs to improve the effectiveness of a companies’ (sub)contracting procurement and management processes Providers Enterprise 7
  8. 8. Multisourcing/ Vendor Managed Services 11/23/2009 Jerry Thode 213-840-44448 Providers Enterprise Strategic Subcontractor Managed Services (MSP) - Customized program to improve the effectiveness of a companies’ subcontracting procurement and management processes Workforce Procurement Technology (VMS) Professional Payroll Services Virtual Bench 8
  9. 9. Multisourcing/ Vendor Managed Services 11/23/2009 Jerry Thode 213-840-44448 Strategic Subcontractor Managed Services (MSP) VirtualBenchTM Program Workforce Procurement Technology (VMS) Risk Mitigation & Consulting Professional Payrolling Improved Eliminated Increase Maximize Market Productivity Risk Quality Business Leadership Value Corporate Necessity Competitive Advantage Resource Need Reports Candidate Performance Activity Management Management Invoice Transmittal 9
  10. 10. Multisourcing/ Vendor Managed Services 11/23/2009 Jerry Thode 213-840-44448 Service Level Agreement (SLA) Management Issue Management Reports Stakeholder Performance Surveys Vendor Surveys 10
  11. 11. Multisourcing/ Vendor Managed Services 11/23/2009 Jerry Thode 213-840-44448 Elevated Resources Service Portal – On Boarding Sample Service Portal Feature • On-Boarding / Off-boarding • Standardized Communication • Day One effectiveness • “Elevate the Experience” Content may include: •Welcome Messages from the CEO Supervisor, Team Members, etc. •Benefits Enrollment •Payment Schedules “It’s About The Experience” •FAQ’s / Contacts •Company Announcements •Legal and Compliance Checklists •Code of Conduct •Facilities Alerts •Parking Instructions •Self-Paced Learning Modules •Reports for Supervisors •Performance Review Follow-ups http://servicedesk.elevatedresources.com/ Username: mcafee@gmail.com Password: mcafee 5123NY Page 22 11
  12. 12. Multisourcing/ Vendor Managed Services 11/23/2009 Jerry Thode 213-840-44448 Program Reporting / Analytics Elevated Resources shall provide McAfee a private custom on-line program reporting portal (http://insight.elevatedresources.com) that will present comprehensive on-line reports. Our portal is a very unique environment it is collaborative and not static - uses “wiki” technology 5123NY Page 24 12
  13. 13. Multisourcing/ Vendor Managed Services 11/23/2009 Jerry Thode 213-840-44448 Elevated Resources Service Portal – Issue Tracking • Elevated Resources provides a customized issue/case management system to accurately document program issues and provide timely resolution to all outstanding issues. • Connects all of our key stakeholders (our client, our team and our consultants) together on one page and keeps everyone updated on any outstanding issues. • Tickets are automatically routed to the appropriate responsible team member and the results are communicated in real time to the requester. • The system also tracks issue by type so that over time continual process improvement can be implemented in areas that need addressing (on-boarding, off- boarding, T&E management, payment etc.) The traditional “black hole” of issues is solved with this approach. 5123NY Page 25 13

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