Videotron presentation - Telecom Summit

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Videotron presentation - Telecom Summit

  1. 1. REMARKS BY Robert Dépatie President and Chief Executive Officer Videotron Ltd TORONTO JUNE 2008 1 Click to edit Master title style Videotron: Our Progress Over the Past Year Embracing Change: Challenges & Opportunities Enabling Change: A Role for Government
  2. 2. 1st in Quebec 1st in Quebec 1st in Canada We’ve Got Plans™ 3 Click to edit Master title style 2007 was a landmark year strong financial results significant customer gains introduction of Canada’s fastest consumer internet services our best customer satisfaction levels, ever
  3. 3. Click to edit Master title style Steady increase in digital penetration Digital subscribers will surpass analogue this year reduced network load higher ARPS Click to edit Master title style 24M A pre-cursor to IPTV; amazing results 300K 700K subscribers subscribers
  4. 4. Click to edit Master title style 1M HS Internet customers this year Announced (Feb 08) the fastest consumer internet services in Canada 50 Mbps & 30 Mbps Quebec has Canada’s highest adoption of VoIP services - Statistics Canada 8
  5. 5. Click to edit Master title style The direction is good; MVNO model showed some promise, but … Watch this space! Click to edit Master title style Last fall, Industry Minister Jim Prentice unveiled some significant changes to Canada’s wireless marketplace – changes similar in most respects to the suggestions we raised in this very forum last June. Great job Mr.Prentice
  6. 6. Click to edit Master title style Click to edit Master title style Most of our customers have choose to bundle their services Innovative service interaction enhancements softphone caller ID on tv Cable telephony -a key driver
  7. 7. Click to edit Master title style the Customer Experience How will ‘what we do’ effect our customers? How can we bring the Best Experience Possible to our customers? What can we do to improve our product, our service to better serve our customers? Videotron’s success is driven by customer satisfaction Click to edit Master title style 95% 95% 96% 97% Our customer satisfaction results show that our focus is working 1Q07 2Q07 3Q07 4Q07 Respondents replying: Satisfied and Very Satisfied Source: Léger Marketing
  8. 8. Click to edit Master title style 48 68 55 54 49 48 Source: The IPSOS Canadian 47 Inter@ctive Reid Report 42 2008 37 (%)
  9. 9. Click to edit Master title style Internet behavior is changing Downloads up – more often, bigger files Uploads up - more often, bigger files Ratio is shifting too; more uploads Internet is not just about the computer Viewing habits are changing Video on Demand use is soaring The ‘centre’ (television) is shifting Television is not just about the TV
  10. 10. Click to edit Master title style Technology is giving us the tools to do more More Connections Faster Speeds - More Bandwidth Services Integration Click to edit Master title style Economic models should shift Change in customer demand Change in technologies little change in industry structure little change in economic models
  11. 11. Click to edit Master title style A. Producers/Copyright Holders B. Television Broadcasters C. BDUs [Cable/Satellite Distributors] D. Consumers 22
  12. 12. Click to edit Master title style The television “channel” — a core concept the first 30 years up to 13 channels the multi-channel world 100’s of channels
  13. 13. Videotron’s new iteration of the classic Maxwell tape experience Click to edit Master title style Come to our store, our (digital) shelves are full ...
  14. 14. Click to edit Master title style
  15. 15. Interactive Mobile Applications Games HS Internet PDA Alarm Mobile Devices Monitoring HD-PVR HD-IPTV Digital Cable Click to edit Master title style Access speeds evolving Traffic throughputs expanding the impact of HD will be profound “if ... all of You Tube’s users were to upload their videos in high definition, it would nearly double U.S. Internet traffic - MIT Technology Review, May/June 2008
  16. 16. Click to edit Master title style Click to edit Master title style
  17. 17. Click to edit Master title style Click to edit Master title style … More and more in Canadian broadcasting, the consumer is in charge. BDUs and programmers must be able to respond to the evolving expectations, tastes, and demographics of Canadian viewers. In order to meet the challenges in the years ahead, above all licensees will need to have the flexibility to react quickly and creatively to the opportunities and challenges they encounter, and not be burdened by detailed or unnecessary regulations.” from CRTC Notice of Public Hearing 2007-10, paragraph 11
  18. 18. Click to edit Master title style Assessing, developping, researching new ways Recognition that the current models must change Click to edit Master title style Content Connectivity IP Connectivity Customer Connectivity
  19. 19. REMARKS BY Robert Dépatie President and Chief Executive Officer Videotron Ltd TORONTO JUNE 2008 37

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