Catalog Price 2009 Eur S2

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Catalog Price 2009 Eur S2

  1. 1. Software and IT Consulting Company 2009 C ATA L O G Offshore - Nearshore Outsourcing SERVICES & PRICE LIST Designed by Anne Le Saux IN EUR Prime contractors Orléans, Paris, Frankfurt, Bucharest, Brasov, Iasi, Sibiu, Chisinau, Hanoi local + low cost = right cost www.pentalog.com
  2. 2. 2009 service and price list cost = ri low gh l+ tc l o ca ost VIETNAM HANOI PARIS FRANCFORT PARIS FRANCFORT ORLÉANS ORLÉANS KIEV CHISINAU CHISINAU SIBIU SIBIU BRASOV BRASOV IASI IASI BUCAREST BUCAREST Pentalog High Tech is a leading IT engineering and software develop- ment service company on the European market. Pentalog High Tech’s offices are located in France (Orléans), in Germany (Frankfurt), in Romania (Bucharest, Brasov, Iasi, Sibiu), the Republic of Moldova (Chisinau) and Vietnam (Hanoi). The company has 400 employees as of 31/08/2009. PENTALOG HIGH TECH: Centre d’innovation - 16 rue Léonard de Vinci - 45100 ORLEANS - FRANCE Tel.: +332 38 25 30 30 - e-mail: ht_en@pentalog.com October 2009 www.pentalog.com 2/19
  3. 3. Summary > Locations ............................................................................................................................................................. page 4 Information System Development ............................................................................................................... page 6 Business Intelligence....................................................................................................................................... page 8 IT Infrastructure Management....................................................................................................................... page 10 Network and Telecom Infrastructure ........................................................................................................... page 12 Managed Hosting Services ............................................................................................................................ page 14 Embedded Systems.......................................................................................................................................... page 16 Business Process Outsourcing ..................................................................................................................... page 18 Client references ORANGE ROMANIA • ALTADIS - IMPERIAL TOBACCO GROUP • FRANCE TELECOM • TELEPERFORMANCE • DMAILER • LEFEBVRE SOFTWARE • APTALYS • ISIOM • CORONIS - ELSTER GROUP • LEROY SOMER • MR.BRICOLAGE • PARROT • LOXAM • INTEGRAF • MICHELIN • HITACHI • LEXMARK INTERNATIONAL • GROUPE SOCIETE GENERALE • PHILIPS • BRD • MODUSLINK • ACTICALL • GOUT • VIVENDI • QCM FRANCE • LOWENDAL GROUP • CREAKTION GENERATIONS • CIGMA • DE RHINS • DGA • GCL • OSEO • METRO FRANCE • PFIZER • HAULOTTE GROUP • CERIB • ALSTEF AUTOMATION • AFNOR • APA IT • RONA •SKF • ECIRCLE • EXPERIAN • BULGARIAN STATE • CETIOM • RASSINOUX • GRAPHISOFT • SEPHORA • MAROC TELECOM • THALES • OSB AG • EUROPEAN UNION • CITYVOX • VALEO • AXIOHM • MAGDEBOURG • MASTERFOODS • DIONEX SOFTRON • BERRANG • AZ PNEUS • QUELLE LA SOURCE • AIR LIQUIDE • INTERFABA • GROUPAMA • GROUPE ACCOR • DIRICKS • COLAS RAIL • WIRECOM TECHNOLOGIES • VODAFONE • DATA SYSTEM • AGREN GROUPE EMERAUDE • HORS ANTENNE • UNIVERSITY OF ORLEANS • EMI - VIRGIN MUSIC • ST-ERICSSON • LABEO • MEILLEUR MOBILE • MONAKEA • JUWI MACMILLAN • IN-VOICE TECHNOLOGY • 2009 Catalog www.pentalog.com 3/19
  4. 4. Locations Local + Low Cost = Right Cost Since 1999 Pentalog High Tech has been implementing an effective service offer based upon the right mix of local, nearshore PARIS FRANKFURT and offshore services, and thus adapting to the customer’s ORLEANS specific needs. CHISINAU All our locations are chosen to ensure our clients the most suitable SIBIU solutions offering the highest levels of competitiveness and service quality. BRASOV IASI BUCHAREST Depending on the nature of their projects and their objectives, these locations allow our customers to rely on human resources either on their own site or offsite. Brasov, Bucharest, Iasi, Sibiu and Chisinau are part of a low-cost- oriented organization for remote application management as well as fixed-price or time and material development projects. Finally, Pentalog High Tech recently chose Vietnam as a new offshore location. Vietnam is probably the most competitive country in the world in terms of quality-price ratio and follows the business concept of “extreme low cost” capacity. Local sites in Western Europe > Orléans (France): 29 employees as of 31/08/09 The headquarters of Pentalog High Tech is located in Orléans, 120 km south of Paris with 25 developers, project managers and project directors. Orléans is a two hour drive from Charles de Gaulle airport, one hour from Orly airport and one hour from the Paris railway stations. > Frankfurt (Germany): 2 employees as of 31/08/09 In 2008 Pentalog High Tech opened a sales office in the European financial capital of Frankfurt. This branch, Pentalog Deutschland GmbH will lead Pentalog High Tech's expansion into the German- speaking area, in accordance with the head office's international development strategy. Low-cost-oriented branches > Brasov (Romania): 109 employees as of 31/08/09 Brasov is the head-office of Pentalog High Tech's Romanian and Moldovan Offshore Business Unit and is located 160 km north of Bucharest. Visit our premises on www.pentalog.com, "firm" menu and Brasov has 312 000 inhabitants, and can be then "contact" reached within a 2,5 hour flight from most Western European capital cities, followed by a 2 hour drive from the Bucharest airport. 2009 Catalog www.pentalog.com 4/19
  5. 5. Locations > Bucharest (Romania): 45 employees as of 31/08/09 Bucharest is Romania’s capital city and has a population of 2 million inhabitants. There are many daily flights (2,5 hours) between major European cities and Bucharest. This branch is focusing on the local market and international time & material contracts. > Iasi (Romania): 50 employees as of 31/08/09 Iasi is located 410 km from Bucharest and has a population of 348 000 inhabitants. It is Romania’s second biggest city and is situated close to the border with the Republic of Moldova, 130 km from our Chisinau premises. Iasi enjoys a direct flight connection with Bucharest, Vienna and Germany (planned for 2009). > Sibiu (Romania): 45 employees as of 31/08/09 Visit our offshore IT services company Sibiu is Transylvania’s second largest city with 170 000 on Pentalog TV inhabitants. It is one of the most prosperous cities of Romania. The Sibiu branch is focusing on Embedded System projects and employs German-speaking developers and project managers. Sibiu can be reached by plane with direct flights from Munich, Stuttgart, Düsseldorf and Vienna. > Chisinau (Republic of Moldova): 95 employees as of 31/08/09 Chisinau is Moldova’s capital city and has a population of 750 000 inhabitants. The city can be reached from western European cities with one stop connections to Vienna, Bucharest, Prague, and Budapest. Pentalog High Tech is the second biggest IT Company in the country. This office operates one of the group’s largest platforms (about 1 000 m²) and is Pentalog High Tech’s only branch to offer 3 types of services: IT is Software services, Embedded System development and BPO. > Hanoi (Vietnam): 25 employees as of 31/08/09 Hanoi is Vietnam’s capital city with a population of over 3 million inhabitants. Vietnam is the 150th member of the World Trade Organisation (WTO). There are several direct flights a week between Hanoi and major European cities. Jet lag: + 5h in summer, + 6h in the winter (Paris time). The city enjoys a booming economy and attracts a lot of foreign investors. 2009 Catalog www.pentalog.com 5/19
  6. 6. Information System Development Historically, software engineering has been Pentalog High Tech’s first service to be offered. Always on top of the latest technologies, Pentalog High Tech supports companies in the evolution of their information systems, working on the following technologies: > Web > Client/server Offshore - Nearshore Fixed Price Contracts & Dedicated Teams Services are provided from our offshore sites in Romania, Moldova or Vietnam, within two types of agreements, in the euro or dollar zone: > Time & Material (also called technical assistance) contracts: with best efforts execution. We offer several types of T&M contracts: • Onsite staffing: our consultants are based in the client's premises. • Remote staffing: our services are provided remotely. • Dedicated team: composed with several developers (3 minimum), one or several testers and a project manager or team leader. Billing is based upon employee time, reports are provided weekly or monthly. > Fixed price project: with performance-guaranteed execution, in the framework of a contract setting the budget, the scope of the project and delivery time. Dedicated team (ADR) * Net rates in EUR per day Offshore fixed price (ADR) * Romania Vietnam and Moldova Service description < 50 50 - 200 > 200 duration duration man days man days man days > 3 months > 3 months Custom application development - 255 225 180 100 Design and development of web sites - 255 225 170 90 Design and development of intranet and extranet sites - 255 225 180 100 Device and software testing - 255 225 170 80 TPM: Third Party Maintenance - 255 225 180 80 TPV: Third Party Validation - 255 225 180 80 * ADR: net average daily rate in EUR. Unless otherwise stated, all our prices are exclusive of travel and accommodation expenses where applicable.Please, note that prices are subject to modification at any time without prior notice. Only customised quotations are legally binding. Success stories > ALTADIS: development of an application for sales and shop management Pentalog was entrusted by Strator – Altadis Group with the development of a new optimized application with additional functions for sales management (book shops, tobacconists). The goal is to create a software, named Gamme6, that has 2 sections: • a Desktop application (heavy sales client) installed in the cash register in the store (application developed by Strator) • a Web Strator application (light management client) installed on a Strator server in an Altadis environment available via Internet, like a Web application (developed by Pentalog) These 2 applications will exchange information on the same database, by using Web Services. The software will be available via the shop and mobile systems, like PDA for example. The Pentalog team will increase in size during the project. Different teams will be working on 3 offshore sites: Iasi (Romania), Chisinau (Republic of Moldova) and Hanoi (Vietnam). Period: Starting December 2008 Technical environment: JAVA Technologies, JavaScript, JSF (JavaServer Faces), Junit, Eclipse, Maven, PostGreSQL, Jboss, Hibernate Team size: 40 people 2009 Catalog www.pentalog.com 6/19
  7. 7. Information System Development > Technical skills • Web environment: HTML, Java (J2EE, EJB, Servlets, Applets, JSP), ASP.NET (VB, C#), PHP, Silverlight, Flash, Citrix… • Client/server: Visual Basic, Visual C++, .NET environment (VB, C#), Access, Oracle Applications, PowerBuilder, VBA, Delphi • Datebases: Oracle, SQL Server, DB2, MySQL, PostGreSQL… • Modelling and dedicated development environments: UML, Rational, Eclipse, Visual Studio, Dreamweaver MX, application servers (JBoss, Websphere, WebLogic…)… + Testing environments, online communication and project management tools Offshore - Nearshore Time & Material Contracts Services are provided from our offshore sites in Romania, Moldova or Vietnam, within two types of agreements, in the euro or dollar zone: > Time & Material (also called technical assistance) contracts: with best efforts execution. We offer several types of T&M contracts: • Onsite staffing: our consultants are based in the client's premises. • Remote staffing: our services are provided remotely. • Dedicated team: composed with several developers (3 minimum), one or several testers and a project manager or team leader. Billing is based upon employee time, reports are provided weekly or monthly. > Fixed price project: with performance-guaranteed execution, in the framework of a contract setting the budget, the scope of the project and delivery time. Net rates in EUR per day Remote time & material Remote time & material Remote time & material Romania (E zone) Moldova ($ zone) Vietnam ($ zone) Service description Junior * Intermediate * Senior * Junior * Intermediate * Senior * Junior * Intermediate * Senior * Technical and functional consultant - 310 370 - 280 340 - - - Java, .NET developer 145 180 220 115 165 200 70 100 130 PHP developer 140 170 220 115 150 200 70 90 120 Project manager 180 220 250 160 200 230 100 150 190 Project Director - 290 340 - 270 310 - 210 260 Architect 230 320 370 205 290 340 145 180 240 Analyst 200 250 285 180 235 255 110 190 210 Technical or functional writer 150 200 240 135 180 220 90 110 140 Tester 120 145 175 115 135 160 50 75 110 Test Manager 170 210 240 160 200 230 95 130 160 Web designer 110 140 180 100 150 175 50 90 125 DBA 200 250 320 175 215 260 - - - * Junior: less than 2 years experience * Intermediate: 3-4 years experience * Senior: 5 years experience and more Profile examples Roxana C. Jean-Paul L. PROJECT MANAGER PROJECT DIRECTOR APPLICATION TESTER Have a look at their CVs and at our success stories on Dan D. Alexandru A.. www.pentalog.com! PROJECT MANAGER - DEVELOPER ENGINEER - DEVELOPER Mihai B. Ludovic B. ENGINEER - DEVELOPER PROJECT DIRECTOR - DEVELOPER TEAM LEADER Alexandra S. Cristina B. ENGINEER - DEVELOPER ENGINEER - DEVELOPER 2009 Catalog www.pentalog.com 7/19
  8. 8. Business Intelligence For the past 15 years, Pentalog High Tech has provided its customers with technical support and project management services for the development and integration of decision support systems: extraction, processing, analysis, exploitation, and input into data warehouses and datamarts. Our consultants have had the opportunity to specialize in various sectors such as telecommunications, credit, leasing services, call centres, and the agri-food industry. Their daily tasks included the analysis of business processes, data collection and integration, the conception and administration of ROLAP data warehouses and and the integration of web-based restitution tools. Offshore - Nearshore Time & Material Contracts Services are provided from our offshore sites in Romania or Moldova within two types of agreements, in the euro or dollar zone: > Time & Material (also called technical assistance) contracts: with best efforts execution. We offer several types of T&M contracts: • Onsite staffing: our consultants are based in the client's premises. • Remote staffing: our services are provided remotely. • Dedicated team: composed with several developers (3 minimum), one or several testers and a project manager or team leader. Billing is based upon employee time, reports are provided weekly or monthly. > Fixed price project: with performance-guaranteed execution, in the framework of a contract setting the budget, the scope of the project and delivery time. Net rate in EUR per day Remote time & material Romania (E zone) Remote time & material Moldova ($ zone) Service description Junior * Intermediate * Senior * Junior * Intermediate * Senior * Reporting developer 170 230 290 160 190 250 ETL developer - database input 200 250 300 180 220 270 Decisional expert - Project manager 230 270 320 200 240 290 DBA 200 250 320 175 215 260 Dedicated team (ADR) * * Junior: less than 2 years experience Net rate in EUR per day * Intermediate: 3-4 years experience Service description period > 3 months (ADR) * Senior: 5 years experience and more * ADR: net average daily rate in EUR. Reporting developer 275 Unless otherwise stated, all our prices are exclusive of travel ETL developer - database feed 300 and accommodation expenses where applicable.Please, note that prices are subject to modification at any time without Request a free quotation with our price maker on http://www.pentalog.com prior notice. Only customised quotations are legally binding. Business Intelligence service range We offer 6 types of Business Intelligence services: • Controlling data flow and production data input into the decision support information system (data warehouse) • Extracting data • Transforming, homogenizing and analysing data • Automating data extraction, generating digital dashboards • Training and assisting users in exploiting datamarts or standardized reports • Integrating data testitution tools Their daily tasks include the analysis of business processes, data collection and integration, the conception and administration of ROLAP data warehouses and and the integration of web-based restitution tools. > Technical skills: • Relational databases: Oracle 10 G, SQL Server 2008, Sybase version 11, MySQL 5, PostGreSQL 7 and 8 • Multidimensional databases: Hyperion Essbase 7 and 9 • E.T.L.: IBM DataStage 7 and 8, Oracle Warehouse Builder, Informatica Powercenter version 8 • Report editors: Business Objects version 6 and XI, IBM Cognos, Open Studio Talend 3 • Decision Suite: Pentaho, SpagoBi 2009 Catalog www.pentalog.com 8/19
  9. 9. Business Intelligence Success stories > Loxam: creation of an Oracle database Since 2002, Pentalog High Tech has taken on several tasks for Loxam (the European leader in construction equipment rental services): • Developing ETL procedures in PL/SQL and Sunopsis for infocentre data input. • Checking database input and access through Business Objects and Webintelligence. • Drafting specifications in the field of Marketing, Management Control, Accountancy. • Creating Business Objects universes in these fields. • Drafting specifications and creating Business Objects reports in these fields. • Setting up the data infocentre for the application for overseas subsidiaries. • In charge of the infocentre maintenance. • Assisting the project director in development. • In charge of Business Objects and Webintelligence user support. • Business Objects administration: incident management, access and user rights management. • Analysis of a production data integration application. Pentalog High Tech also studied and anlyzed the data of Loxam Germany’s information system in order to integrate them into the group’s infocentre. Data extraction and integration processes were established to allow for a standardized data model. Contract period: since October 2002 Technical environment: Oracle, Business Objects, PL/SQL, Sunopsis Profile examples Bogdan P. BUSINESS OBJECTS - ORACLE ENGINEER - DEVELOPER SENIOR PL/SQL - DELPHI DECISION SUPPORT Check our Business Intelligence profiles on Christine H. BUSINESS OBJECTS SPECIALIST www.pentalog.com ENGINEER - DEVELOPER SENIOR SUNOPSIS - ORACLE DECISION SUPPORT Ludovic G. HYPERION - ORACLE INTERMEDIATE ENGINEER - DEVELOPER BUSINESS OBJECTS Sébastien L. DECISIONAL EXPERT - ETL SENIOR IS ARCHITECT - PRODUCTION ORACLE - UNIX 2009 Catalog www.pentalog.com 9/19
  10. 10. IT Infrastructure Management Today companies can entrust subcontractors with the management of the whole or part of their information system. The IT facilities management services Pentalog High Tech offers its cutomers are more than just a transfer of their information system and should rather be considered as a partnerschip. Our facilities management services can be combined with our hosting services. Offshore - Nearshore services Services are provided from our offshore sites in Romania, Moldova or Vietnam, within two types of agreements, in the euro or dollar zone: > Time & Material (also called technical assistance) contracts: with best efforts execution. We offer several types of T&M contracts: • Onsite staffing: our consultants are based in the client's premises. • Remote staffing: our services are provided remotely. • Dedicated team: composed with several developers (3 minimum), one or several testers and a project manager or team leader. Billing is based upon employee time, reports are provided weekly or monthly. > Fixed price project: with performance-guaranteed execution, in the framework of a contract setting the budget, the scope of the project and delivery time. Service description Net rates in EUR comments Level 0: Web trouble ticketing 50 E/month option 1: + mutualized telephone "Pentalog High Tech support" 100 E/month + cost of surcharged option 2: + dedicated telephone "Customer support" 150 E/month calls (E 0,34/minute) + commissioning costs 210 E Level 1: Supervision services - follow-up of simple procedures 240 E/day Level 2: Administration services - trouble ticket system (pack of 50 tickets) 500 E/pack option 1: stand-by duty - ticket regime (pack of 10 tickets) 150 E/pack option 2: stand-by duty - full availability on request Level 3: Expertise service 800 E/day Project manager for IT facilities management follow-up 470 E/day Unless otherwise stated, all our prices are exclusive of travel and accommodation expenses where applicable. Please, note that prices are subject to modification at any time without prior notice. Only personalised quotations are legally binding. Success stories > Haulotte Romania: remote supervision of system resources The Haulotte group is a worldwide leading manufacturer of lifting and loading equipments (aerial lifts, telescopic lift trucks, self-propelled cranes, back-hoe loaders). Since February 2008, the Haulotte group has assigned to Pentalog High Tech the supervision of its industrial unit’s information system based in Romania. The goal of this unit is to increase the company’s production capacities. Pentalog High Tech is in charge of the following tasks: • Resolution of users’ requests for intervention (resources access, technical dysfunction) • Resources supervision (workstations, servers, printers, network equipment…) • Controlling of automatic tasks • Daily, weekly, monthly reporting • Proposals for architecture evolution and optimization Contract period: since February 2008 Technical environment: Linux, Windows XP, Windows 2003 Server, Active Directory Average team size: 2 persons 2009 Catalog www.pentalog.com 10/19
  11. 11. IT Infrastructure Management The IT Infrastructure Management is composed of 4 levels: > Level 0: Incident collection and dispatch Requests and incidents are reported in the incident monitoring tool. A ticket Preparation phase 3 months number is allocated to each new entry in order to ensure better follow-up. Start-up meeting Each incident is then assigned to a team member to be processed. Every FOLLOW-UP AND REPORTING change linked to an incident is historized: allocation, follow-up notes, … 2 months > Level 1: Supervision / Setting up and exploitation Escalation phase Supervision consists in the follow-up of the supervision tool and Competence transfer programmed logs reading in the system. The aim is to detect incidents and describe them in the management tool (category, criticity, transfer to another level). This supervision can lead to the execution of simple procedures such as account creation, resolution of known incidents. The simple Operational phase procedures have to be defined with the client. N months Service flow > Level 2: Administration / Support Administration consists in analyzing and resolving unknown incidents (not managed on the supervision level), writing simple and complex procedures resulting from this resolution (when possible) and apply them if need be. Support corresponds to parameterizing services and installation as well as migration tasks. Reversibility phase > Level 3: Expert 4 months Competence At this level, operators are in charge of resolving incidents that cannot be transfer processed at the lower levels. They also carry out audits, studies and consulting missions. Services offered level 0 level 1 level 2 level 3 User hotLine (incident collection) X IT service support X X X User computing equipment X X X X Infrastructure supervision X X Core infrastructure X X X Messaging system administration X X Maintenance and operation services X X X X Web hosting services X X X Profile examples Call us on ++33 2 38 25 30 30 Vlad P. WINDOWS - UNIX JUNIOR to get a customized SYSTEM ENGINEER - ADMINISTRATOR quotation Iancu S. UNIX - LINUX - WINDOWS INTERMEDIATE SYSTEM ENGINEER - ADMINISTRATOR Alin F. UNIX - LINUX - WINDOWS INTERMEDIATE SYSTEM ENGINEER - ADMINISTRATOR 2009 Catalog www.pentalog.com 11/19
  12. 12. Network and Telecom Infrastructure Infrastructure, réseaux et télécoms Pentalog High Tech has set up a range of services aiming at assisting companies whatever their needs and the development level of their network and telecommunication infrastructure may be. Network quality is essential to increase the value of a company’s information system assets (datawarehouse, business software package, custom applications, groupware... ). Offshore - Nearshore Time & Material Contracts Services are provided from our offshore sites in Romania, Moldova or Vietnam, within two types of agreements, in the euro or dollar zone: > Time & Material (also called technical assistance) contracts: with best efforts execution. We offer several types of T&M contracts: • Onsite staffing: our consultants are based in the client's premises. • Remote staffing: our services are provided remotely. • Dedicated team: composed with several developers (3 minimum), one or several testers and a project manager or team leader. Billing is based upon employee time, reports are provided weekly or monthly. > Fixed price project: with performance-guaranteed execution, in the framework of a contract setting the budget, the scope of the project and delivery time. Remote time & material Remote time & material Net rates in EUR per day Moldova ($ zone) Romania (E zone) Service description Junior * Intermediate * Senior * Junior * Intermediate * Senior * Network system audit / Consulting 250 320 370 225 290 330 Server configuration: Windows network administrator 130 185 270 115 165 250 Server configuration: Unix network administrator 140 190 270 115 165 250 Workstation configuration: Network technician 120 160 200 110 140 180 DBA 200 250 320 175 215 260 * Junior: less than 2 years experience * Intermediate: 3-4 years experience * Senior: 5 years experience and more * ADR: net average daily rate in EUR. Unless otherwise stated, all our prices are exclusive of travel and accommodation expenses where applicable. Please, note that prices are subject to modification at any time without prior notice. Only personalised quotations are legally binding. Offshore - Nearshore Training Pentalog High Tech offers custom made training programmes on Windows NT, Windows Server, Novell Netware, HP UNIX, Solaris, SCO, Linux, AIX, 3Com, Cisco Routers, IBM, Administration Notes, Exchange. Success stories > Lexmark: Oracle DBA Lexmark entrusted Pentalog High Tech with the administration and optimization of its Oracle customer database, which gathers all necessary production data to manage the activities of all the Lexmark call centres in Europe. Since 2005, Pentalog High Tech has also taken on the administration of all the company’s Oracle databases in Europe. Pentalog High Tech is in charge if the following tasks and their daily follow-up: • Implementing backup plans Send us your • Setting up a reporting database request, we will • Ensuring the availability of the whole production environment answer immediately! • Updating the datawarehouse environment • Maintaining certain applications linked to the Oracle database • Advising the technical team Contract period: since November 2001 Technical environment: Oracle, Solaris Average team size: 4 persons 2009 Catalog www.pentalog.com 12/19
  13. 13. Network and Telecom Infrastructure Offshore - Nearshore Fixed Price Contracts Services are provided from our offshore sites in Romania, Moldova or Vietnam, within two types of agreements, in the euro or dollar zone: > Time & Material (also called technical assistance) contracts: with best efforts execution. We offer several types of T&M contracts: • Onsite staffing: our consultants are based in the client's premises. • Remote staffing: our services are provided remotely. • Dedicated team: composed with several developers (3 minimum), one or several testers and a project manager or team leader. Billing is based upon employee time, reports are provided weekly or monthly. > Fixed price project: with performance-guaranteed execution, in the framework of a contract setting the budget, the scope of the project and delivery time. Net rates in EUR per day Offshore fixed price (ADR) * Service description < 50 man days 50 to 300 man days > 300 man days Network system audit / Consulting 500 425 360 Server configuration: Windows network administrator 230 195 170 Server configuration: Unix network administrator 230 195 170 Workstation configuration: Network technician 170 145 125 DBA 350 310 290 * Junior: less than 2 years experience * Intermediate: 3-4 years experience * Senior: 5 years experience and more * ADR: net average daily rate in EUR. Profile examples Adrian G. WINDOWS - LINUX INTERMEDIATE SYSTEM ADMINISTRATOR - ENGINEER Alin F. UNIX - LINUX - WINDOWS INTERMEDIATE SYSTEM ADMINISTRATOR - ENGINEER Have a look at Catalin C. UNIX - LINUX - WINDOWS their CVs and at our INTERMEDIATE SYSTEM ADMINISTRATOR - ENGINEER ORACLE - APACHE success stories on www.pentalog.com! Constantin S. WINDOWS - LINUX - SQL JUNIOR SYSTEM ADMINISTRATOR - ENGINEER SERVER Cristian P. UNIX - LINUX - WINDOWS JUNIOR SYSTEM ADMINISTRATOR - ENGINEER Iancu S. UNIX - LINUX - WINDOWS INTERMEDIATE SYSTEM ADMINISTRATOR - ENGINEER 2009 Catalog www.pentalog.com www.pentalog.com 13/19 6/18
  14. 14. Managed Hosting Services Pentalog High Tech offers high bandwidth hosting solutions. We can host high added value services: online databases, streaming contents, documentary search engines, e-commerce websites, online catalogs, mailing-list servers, electronic document management, collaborative extranet, etc. Our hosting services can be combined with our IT facilities management services. Description The platform ist hosted in a hosting room where there are numerous national and international telecom operators. Our platform is fitted out with network equipment (firewall, switches) around a blade centre-based architecture. This ensures high evolution capacities so as to be able to integrate new hosting services. This platform is the core of our infrastructure. The infrastructure supervision and monitoring team is located on several sites to ensure redundancy. These sites are connected to our Data Centre through other access means (Operator VPN). Services offered The following services are systematically included in our hosting offers: • Backup copies of website resources (files and data) for a period of 20 days • Supervision and monitoring of resources to ensure permanent availability • Security services for resources • A 99,8% availability rate beyond planned actions Security Regarding security Pentalog High Tech offers the following garantees: • Double Internet connexion through two providers, optical fibre connection (voice, xDSL) • Secured access to equipements (multiple biometrical controls) • Secured environment (incident, hydrometry, temperature) • Electrical security (uninterruptible power supply) • Internet access through redundant firewall Hosting solutions Pentalog High Tech can offer several types of hosting solutions. We adapt to each specific need in the lifecycle of a business tool. The hosting solutions we offer differ according to the lifecycle stage of your tool (launch, escalation, etc.) and of course according to the criticity level and the control objectives of the client’s technical team. Pentalog High Tech also offers high availability solutions for critical applications. The following table presents the various hosting levels we offer. Net rates in Service Description EUR per level month The application is deployed on a mutualized physical server that also hosts other applications. The from Mutualized client does not have advanced access to the platform but only front-end access (PhpMyAdmin, E 20 FTP). The application is deployed on a platform on which the client has complete access to the system. from Virtualized The operating system is virtualized with others on a mutualized physical platform (VMWare, E 50 Microsoft Virtual Server, XEN). The situation is the same as for a virtualized platform but the operating system is installed on the Dedicated upon request physical machine. Thanks to our equipment and location we can set up a fully stand-alone platform offering Stand-alone dedicated access to servers and to all network resources. The client benefits from an infrastructure upon request that meets many different needs. 2009 Catalog www.pentalog.com 14/19
  15. 15. Managed Hosting Services Services and rates Service access Net rates in EUR Monthly lease costs Server hosting (per unit) 75 E 100 E Secured Mbps 70 E 50 E Call us on ++33 2 38 25 30 30 Virtual machine (Linux)* 50 E 100 E to get a customized quotation Virtual machine (Windows)* 70 E 100 E Website hosting (mutualized) 20 E 50 E Blade hosting 70 E 50 E Blade leasing upon request upon request Price per hosted Gb 10 E - * Virtual machine: 512 Mb memory, 10 Gb hard disk, 10 Gb traffic Application services Our competences in application technologies include among others: • Operating systems: Windows 2003, Linux • Application servers: ASP.NET, PHP, Mambo/Joomla, Tomcat, JBoss • Presentation servers: TSE / Citrix • Databases: MySQL, PostGreSQL • Other services: electronic messaging, electronic document management, e-commerce • PCBX-IP (Asterik) … Pentalog High Tech offers monthly lease-based Microsoft solutions as a service (SaaS). SQL Server, SharePoint, Dynamics are examples of possible solutions. Please, do not hesitate to contact us for other specific needs. Optional services We are also able to cover various additional needs: • Window backup extension • Backup provisioning • Setting up of an operator VPN (xDSL) or dedicated VPN (IPSEC, SSL) to ensure totally secured exchanges • Integration of advanced services for synchronisation with the client’s information system • Integration of the physical servers provided by the client • Additional resources for planned activity peaks • Application management • Video streaming • Redundant platform on our two remote sites (France and Romania) to ensure high level of availability. 2009 Catalog www.pentalog.com 15/19
  16. 16. Embedded Systems Pentalog High Tech offers R&D outsourcing services on several levels: • Participation in the functional description of a product or subsystem • Prototyping • Industrialization • Development This service range is based on various available skills in several fields of activities (aeronautical and aerospace engineering, multimedia and communications, energy, telecommunications). Embedded Systems offer Pentalog is able to support you from the conception/modelling stage until validation testing of products in real conditions: • Detailed study and drafting of requirements (in English, French) • Detailed functional analysis • 2D/3D design and modelling (AutoCAD, Catia…) of products, subsystems or architectural elements • Electronics design (hardware) • Embedded system programming (Assembler, C/C++, ARM…) • Design and development of management systems connected to products (Java, databases, .NET, C++…) • Validation testing • Testing in real conditions • Solution roll-out • Maintenance of embedded systems Offshore - Nearshore Time & Material Contracts Services are provided from our offshore sites in Romania, Moldova or Vietnam, within two types of agreements, in the euro or dollar zone: > Time & Material (also called technical assistance) contracts: with best efforts execution. We offer several types of T&M contracts: • Onsite staffing: our consultants are based in the client's premises. • Remote staffing: our services are provided remotely. • Dedicated team: composed with several developers (3 minimum), one or several testers and a project manager or team leader. Billing is based upon employee time, reports are provided weekly or monthly. > Fixed price project: with performance-guaranteed execution, in the framework of a contract setting the budget, the scope of the project and delivery time. Net rates in EUR per day Remote time & material Remote time & material Remote time & material Romania (E zone) Moldova ($ zone) Vietnam ($ zone) Service description Junior * Intermediate * Senior * Junior * Intermediate * Senior * Junior * Intermediate * Senior * Chip design 190 270 330 160 235 280 90 140 220 Validation testing 80 125 155 75 110 145 45 70 100 Embedded system developer 180 250 310 150 220 270 90 150 190 Project manager 220 275 400 200 250 380 110 170 210 * Junior: less than 2 years experience * Intermediate: 3-4 years experience * Senior: 5 years experience and more Profile examples Have a look at their CVs and at our success stories on Catalin P. Victor B. www.pentalog.com! VALIDATION ENGINEER PROJECT MANAGER - DEVELOPER Ion P. Zoltan R. PROJECT MANAGER - DEVELOPER PROJECT MANAGER - DEVELOPER 2009 Catalog www.pentalog.com 16/19
  17. 17. Embedded Systems Success stories > Parrot: functional validation of Bluetooth products, development of testing tools and embedded applications Parrot is specialized in technologies using voice recognition and signal proces- sing for embedded and mobile applications, and is a leading company in the field of Bluetooth® communication devices. Parrot is quoted on Eurolist (Euronext) and holds 25% of the global market shares and 50% in Europe. Pentalog Technology, the offshore R&D subsidiray based in Brasov, is in charge of quality assurance for Parrot’s Bluetooth solutions. The team performs industrialized tests on the whole range of Parrot’s cellar equipment, automotive and audio systems and ensures Bluetooth compatibility between those products and latest generation mobile phones. The assignment started with a team of 3 persons in January 2007, which now includes 25 members who are in charge of the following tasks: • Mass testing of prototypes before product launch. The results of these tests are published on Parrot’s website. • Random robustness testing to check the products’ reliability and extreme handling capabilities • Testing new prototypes in order to reach a high level of stability before starting mass tests • Developing the flashing tool allowing to install software versions on different products • Developing several Mass Storage solutions using USB stacks Contract period: since January 2007 Technical environment: specific Parrot products, latest generation mobile phones Average team size: 20 persons > ST-ERICSSON: embedded system development in the field of mobile telephony Pentalog Technology (a 50/50 joint-venture with Ausy) has signed a big contract with the semiconductor manufacturer ST-ERICSSON. Pentalog Technology provides embedded system development services for mobile telephony. 40 engineers will be involved in this project by the end of 2009. ST-NXP WIRELESS is merging with Ericsson Mobile Platforms in order to offer complete mobile platforms to the main mobile phone manufacturers. > Technologies used: • Langages: Assembler, Embedded C, C, C++, Java • Processeurs: ARM7 and ARM9 • Monitors / real time kernels: VxWorks, pSOS, Nucleus, ThreadX, Linux • Windows Operating Systems: Windows CE, Windows XPE • Tools: Assembler, compiler, linker/locater, profiler (Open source or Business versions). Tornado, GNU, Eclipse, Microsoft Visual Studio, ARM Developpers Suite • SDK/Toolkits/Libraries: business or Open Source license • Debug Tool: T32 • Electric measurement and digital signal processing tools • Telecom: GSM, GPRS, EDGE • Audio codecs: AMR, MP3, WMA, PCM, WAV • Protocols: IP, TCP, UDP, L2M. 2009 Catalog www.pentalog.com 17/19
  18. 18. Business Process Outsourcing Pentalog High Tech designed an exclusive outsourcing mehtodology for companies’ functional processes such as: desktop publishing, graphic design, web design, calls and contact management, accountancy, content management. Offshore - Nearshore Time & Material contracts Services are provided from our offshore sites in Romania, Moldova or Vietnam, within two types of agreements, in the euro or dollar zone: > Time & Material (also called technical assistance) contracts: with best efforts execution. We offer several types of T&M contracts: • Onsite staffing: our consultants are based in the client's premises. • Remote staffing: our services are provided remotely. • Dedicated team: composed with several developers (3 minimum), one or several testers and a project manager or team leader. Billing is based upon employee time, reports are provided weekly or monthly. > Fixed price project: with performance-guaranteed execution, in the framework of a contract setting the budget, the scope of the project and delivery time. Net rate in EUR per day Remote Time & Material Romania (E zone) Remote Time & Material Moldova ($ zone) Service description Junior * Intermediate * Senior * Junior * Intermediate * Senior * DTP, computer graphics 80 110 140 70 100 125 Graphic design, corporate identity 110 140 170 100 125 155 Multimedia - Webmaster 100 120 140 90 110 125 Call Centre (incoming calls) 70 90 130 60 80 120 Call Centre (outgoing calls - data qualification) 70 90 130 60 80 120 Call Centre (outgoing calls - prospection) 100 130 160 90 120 145 Administration (data entry and processing) 70 90 120 60 80 110 Web Marketing 65 85 125 55 75 115 BPO team superviser 105 145 160 85 110 140 BPO project manager 175 195 235 155 175 210 Web Designer 110 140 170 100 125 155 Translations between E 0,052 and 0,19/word between E 0,052 and 0,19/word Net rates in EUR per day Offshore fixed price (ADR) * Dedicated team (ADR) * Service description < 50 man days 50 - 300 man days > 300 man days duration > 3 months (ADR) DTP, computer graphics 220 170 140 90 Graphic design, corporate identity 250 200 170 115 Multimedia - Webmaster 240 210 180 105 Call Centre (incoming calls) 200 160 140 80 Call Centre (outgoing calls - data qualification) 220 160 140 80 Call Centre (outgoing calls - prospection) 240 170 140 90 Administration (data entry and processing) 220 160 140 80 Web marketing 200 155 130 80 Request a free quotation with our price maker on http://www.pentalog.com * Junior: less than 2 years experience * Intermediate: 3-4 years experience * Senior: 5 years experience and more * ADR: net average daily rate in EUR. Unless otherwise stated, all our prices are exclusive of travel and accommodation expenses where applicable. Please, note that prices are subject to modification at any time without prior notice. Only personalised quotations are legally binding. 2009 Catalog www.pentalog.com 18/19
  19. 19. Business Process Outsourcing > Fields of competences: • DTP - computer graphics - web design: thanks to our experience in DTP and content production we can create web- and paper-based documents (catalogs, product sheets, technical design, plans, 2D, 3D, computer-mediated communication, corporate identity, graphic charter, logos, etc.) • Web Marketing: these services include database creation, management and updating, conception of marketing campaigns, creation of newsletters, launch of e-mailing campaigns, web tracking services, web traffic follow-up and reporting. • Call Center: we offer phone answering services such as customer service, technical support, hotline, switchboard, message taking, and outgoing call services for recruitment, advertisement, quality surveys, prospection, appointments setting, business leads generation, etc. • Administration - Accountancy - Finance: Pentalog High Tech offers various services such as account reconciliation, bills entry, management of accounts payable, supervision of payments, data entry, file processing, etc. Profile examples Are you planning to Adrian O. Rodica L. outsource a process? BPO PROJECT MANAGER BPO PROJECT MANAGER Call us on ++33 2 38 25 30 30 Sergiu R. Irina S. COMPUTER GRAPHIC DESIGNER - CALL CENTER AGENT BPO - DTP Tatiana M. Cristina G. CALL CENTER AGENT CALL CENTER AGENT 2009 Catalog 2008 Catalog www.pentalog.com 19/19 19/17

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