Successfully reported this slideshow.
We use your LinkedIn profile and activity data to personalize ads and to show you more relevant ads. You can change your ad preferences anytime.

The Challenges of developing BPM in Government

630 views

Published on

In order to implement any significant BPM
initiative everyone involved must recognise and
respond to the systemic nature of the
enterprise.

  • Be the first to comment

  • Be the first to like this

The Challenges of developing BPM in Government

  1. 1. Case Study The Challenges of developing BPM in Government Andrew Warner, PhD, MACS1 PCP, MIMC2 Blaise Beban, Tammy Braybrook and others 1 Australian Computer Society 2 Institute of Management Consultants
  2. 2. The message I would like to emphasise In order to implement any significant BPM initiative everyone involved must recognise and respond to the systemic nature of the enterprise.
  3. 3. Preview How? What? Why? How did it come to pass? What happened? Why did it happen?
  4. 4. How did it all come to pass? Trigger: Inscrutable Requirements Spec Normal course: ... If clm_reg_status = CLSD set empl_no to clm_reg.EMPL and remove clm_reg_history ... Initial Approach: Business Focused Model Support: Fellow visionaries
  5. 5. What happened?
  6. 6. Why did it happen... ...and what can we learn from the experience?
  7. 7. The Viable System Model
  8. 8. VSM inspired observations In terms that the VSM can highlight there are many areas in the organisation with structural and dynamic problems The business process improvement project seemed to focus on the core business processes and NOT the management processes or functions. The real problems are in the overall system; they are not restricted to the processes in the operational part of the system
  9. 9. Take away In order to implement any significant BPM initiative everyone involved must recognise and respond to the systemic nature of the enterprise. Andrew Warner awarner@acsmail.net.au 0418 279 155 http://au.linkedin.com/in/andrewdwarner AndrewDWarner Slides at http://bit.ly/6P70y2

×