Current Cover Letter & Resume


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Cover letter & Resume detailing my experience in IT Project Management & Healthcare Informatics fields

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Current Cover Letter & Resume

  1. 1. James R. Muzzarelli 1-(760)-397-3242 Phone • 1-(714)-908-8014 Fax • E-Mail I am writing this to you to express my interest in a position in the Orange County, CA. area. Attached is a current copy of my resume detailing my experience in the IT Management & Network engineering fields. I am seasoned IT veteran with more than 13 years in the information technology field. I have heavy experience in healthcare, hospitality, manufacturing & supply chain environments. For the past few years I have exclusively been working 1099 consulting projects for a broad range of clients from the healthcare industry to major electronic distributors. My background includes managing the full range of project development with a specific emphasis on IT Service Management. Software deployments, designing and supporting inter-networks comprised primarily of Microsoft, Apple, and Cisco products. I have a proven track record in highlighting and resolving issues in a diverse, technical environment. Experience coordinating team efforts for budgeting, installations, upgrades, and problem resolution. I possess excellent interpersonal, organizational, and communication skills, and have proven to be goal-oriented, diligent and resourceful. I bridge the gap between technology and business like few others can. I am a hands-on IT Manager & engineer with the following accomplishments: • Attained 35 IT certifications • Completed 40 additional IT courses • Passed 73 IT exams • Attended 4 professional IT events • Earned bachelor of science degree in information systems Core Strengths • End to end Project Management • Management and Leadership of the IT Department and Helpdesk Administration • Work collaboratively with department directors to ensure successful deployments • Microsoft Windows environment, Design, Administration and Support • Remote Access / Thin Client Server Support • Website Management, Development, and Administration • Unix and Linux Administration and Support • Cisco / Nortel Network Design and Implementation, Router, VOIP Deployment & Support • Wide Area Network Diagnosis and Troubleshooting, Administration and Support • Network Management / virtualization Support using LANDesk, Ingram Micro Seismic, Microsoft MOM, Microsoft SMS and WSUS, HP Open View NNM, LanGuard, LanSurveyor, MRTG, Symantec NAC and Cisco Works • Procurement of departmental supplies & vendor relationships with TechData, IngramMicro, & TechDepot • Adhere to ITIL, OSHPD, OSHA, & HIPAA standards & guidelines • Data Recovery using several industry standard pieces of hardware and software I would truly appreciate the opportunity to discuss this position further in the form of an interview. I am located in Huntington Beach California. Commutes within Southern California including Orange, Riverside, San Bernardino, Los Angeles; & San Diego Counties are easy for me. At this time, my family and I are willing to relocate. Please feel free to contact me at the number given below or via e-mail. I look forward to hearing from you. Kind Regards, James R. Muzzarelli 1-760-397-3242 Day ph. E-Mail
  2. 2. James R. Muzzarelli 1-(760)-397-3242 Phone • 1-(714)-908-8014 Fax • E-Mail Objective Proven IT Professional with Experience in Project Management, teaching, & training. Seeking an I.T. related position that is personally and professionally challenging. Professional Summary A Managing Business Consultant of 13 years experience with extensive subject matter expertise in IT Services Management (ITSM), methods, processes, strategic technology infrastructure planning, and developing cost effective solutions to meet customer business requirements. ITIL certified. . • Extensive experience in management of enterprise scale data center operations, network systems, and application development. • In-depth knowledge and experience in information technology infrastructure planning, capacity analysis, and system implementation. • Solid skills in network administration & database administration in large scale enterprise environment. • Experience in web application system integration and e-business solutions. • Detail oriented manager / engineer with excellent communication and interpersonal skills. Education •1995-1998 Yucca Valley High •1997-1999 College of the Desert •1999-2001 U.N.L.V. Yucca Valley, CA. Palm Desert, CA. Las Vegas, NV. Professional Experience Hoag Hospital (Newport Beach Irvine, CA.) Infrastructure Project Manager 1/10 – Present (Project Management of Sentillion SSO deployment. Duties include execution of one, or more, medium-sized, moderately complex projects. I am responsible for overall coordination, status, reporting (MS Project / Mariner), and stability of project oriented work efforts within assigned project to insure that assigned project and milestones are delivered on time, on scope, and on budget. Eisenhower Medical Center (Rancho Mirage, CA.) Project Manager /1099 contract assignment 7/07-10/09 (Duties include: project management of enterprise scale hardware & software rollouts. Overview of projects as follows: new Emergency Room “GoLive” Physical / Occupational therapy department on & off campus “GoLive”, Ambulatory Care “Go Live”, Campus wide Horizon Clinical EMR solution “GoLive” creating submittals for onsite oshpd coordinator, software life cycles & license management. Developed strong physician partnerships throughout campus. Remote administration of servers / workstations. Oversee installation of hardware and software packages both proprietary and mainstream. Deal closely with vendors such as McKesson, Cerner, Dell, Cisco, G.E., Tangent, Spacelabs & HP. Contribute to change control meetings as well as “town hall” meetings. Backups via: EMC San solution. Enterprise Revenue Management Solutions: raisers edge, adp, kronos, paycore. General biometric workforce management using internal intranets or over multiple sites connecting using TCP/IP. Major software deployments includes but not limited to: Horizon Clinical, STAR, Admin RX, Citrix XenApp / Presentation Server, Meta Frame, Ghost, Acronis True Image, Data integrity and security via use of Sentillion single sign on, desktop virtualization, LanDesk, CRM syspro and acs. Asset management through use of: Maximo. Integration of wireless & wired FLO & Tangent brand workstations into all patient rooms & surrounding areas. Knowledge and practice of Hipaa standards. Understanding of IT & BioMed relationship. Participated in multiple state & federally mandated security audit reviews. Adhere to OSHPD / OSHA standards. Track, analyze, & report expense budgets to senior management. Effectively close all work orders defined in the project outline in an efficient manner. Create delivery models / work plans that outline milestones for software testing & software deployment go lives. Ability to conceptualize, sell, & implement mission critical solutions to senior IT Management. Deal closely with physician staff both in house and private. American DJ Group of Companies (Los Angeles CA.) IS Director 3/04 – 7/07 (Multi-million dollar privately held electronic manufacturing company with 300+ employees and 4 branch offices. Provided leadership for permanent and contract personnel. Manage Enterprise network & Experience managing 3rd party contractors / vendors Consisting of a heterogeneous WAN / LAN, Help Desk Administration, Network comprised of Windows NT / 2000 / 2003, MacOSX, Kaseya Agent. Active Directory, Terminal Server & legacy novell Servers. Maintenance of Pix, Blade & HP Proliant Servers, Workstations, laptops, & thin clients running WinXP Professional, Vista Business & Windows CE, Implemented and oversaw offsite and onsite SAN Backups though use of Retrospect Backup. Mas 90, Mas 200 & Mas 500 setup / installation / support server/client side, editing mas data dictionaries and Mas “in sync” support, Responsible for analyzing updates of software and hardware. Including maintenance of SQL & ACCESS databases. Responsible for training, overseeing Q/A for I.T. Department. Troubleshoot Land & IP Based telephony equipment. Organize & implement new project rollouts. Biometric Hand Recognition deployment for time keeping. Headed a team to roll out Wi Fi enabled real-time barcode scanners for use in a warehousing environment. Reduced overall IT Department costs by moving local hosted websites to a managed hosting service. This enabled me to cut web development labor by 50%, reduced downtime substantially, and increased client satisfaction 100%. Was instrumental in designing and deploying a dedicated web server for a highly successful CRM called ADJ Advantage that allowed management & marketing to track customer statistical data. Oversee purchasing of all hardware / software. Responsible for negotiating all Service Level Agreements. Responsible for managing the IT department budget i.e forecasting, scheduling. Hunsaker & Assoc. (Irvine CA / Las Vegas NV.) Cadd Manager 9/03 – 3/04 (Civil Engineering Firm, assisted in smooth day to day operations of network related software, scripts, and custom lisp programming. Hands on troubleshooting, training. ensure the maximum efficiency of the CAD system. As CAD
  3. 3. James R. Muzzarelli 1-(760)-397-3242 Phone • 1-(714)-908-8014 Fax • E-Mail manager my role was a combination of an excellent CAD user skills and network engineering. Familiar with all aspects of the CAD system the firm uses:Drawing and editing commands and techniques. Plotting and archiving drawing files. Customizing and programming. Manager, responsible for supervising technical staff. Manage two hundred plus LAN / standalone based clients, troubleshoot software & network hardware issues, continually making on site software design changes using LISP programming, training of employees and upgrade training to existing employees, cost analysis of software usage and productivity) Xintra Computer Certification College (Las Vegas NV.) Network Engineer / A+ Instructor 10/01 – 7/03 (Project management overseeing installation of internal structured lan / local intranet / cabling / software-hardware installs & config. Included cisco branded switches. Met all deadlines and made the necessary design and configurations modifications as needed to meet the clients needs. Taught students computer repair and concepts though the industry standard CompTIA guidelines) Courses & Vocational Training • BS Computer Science (Degree) • Media Production • Keyboarding (80 WPM) • 2 yrs. Computer Applications • Desktop Publishing • Instructional System Design • 4 smstr. Computer Programming • Network Design & Concepts Certifications & Security Clearance • ITIL (Certified) • iMail Server (Certified) • CEH Ethical Hacker (Certified) • PMP (Certified) • A+ (Certified) • Cisco PIX Boot camp • Micro Comp. (Certified) • Network+ (Certified) • Cisco Networking (Certified • COPC (Certified) • Nortel (Certified) • Axis Communications (Certified) Summary of Qualifications •Network / VOIP: Structured Cabling, Installation & Configuration of: Nortel / Cisco programmable routers, switches, Access Points, Cisco NAC, QOS, phones & hubs (wired & wireless), rack mounts, patch panels, .(I own my own hand tools; cable/tone testers, meters, punch down tool, antistatic, & diagnostic equip. etc.) Barracuda Networks products: spam firewalls, St Bernard products: iprism internet filtering appliances, Watchguard Firebox, Point of sale, SAN’s, etc. External Peripherals such as ip printers, cameras etc. Knowledge on how to block or quarantines non-compliant devices from accessing the corporate network and resources. Ability to host Integrity tests against pre-defined templates like patch level, service packs, antivirus, and desktop firewall status, as well as custom created scripts tailored for the enterprise environment. Ability to create endpoint coverage for managed and unmanaged laptops, desktops, and servers existing both on and off a corporate network. •Internal & External Audits: Participated in & conducted both internal & external software and hardware audits to stay compliant with both local and federal government laws. Adhering to the recognized ISO, SOX, HIPAA standards. •Systems: Windows 7, WinVista (Business / Ultimate), WinXp (Pro. / Embedded), Win2000 (Adv. Server), Win2k3 (Server), MS DOS, Win2k8 (Server), MS DOS, MacOSX, AS/400, Linux (Ubuntu), •Hardware: RAM, Video/Sound Cards, NIC's, Motherboards, CPU's, HD’s etc. External Peripherals such as: scanners, biometric equip. •Software: Active Directory, IIS, Norton Ghost, Symantec NAC & Endpoint Protection, MS Visio, MS Project, MS Exchange 03 (deploy, configure, manage), MS Exchange 07 (manage) Config. Of TCP/IP-UDP & IPX/SPX protocol, Crystal Reports 9, config. of Cisco VPN, Novell, Novell Groupwise6, ADP Payroll support, ACH Transfer setup, BoarderManager3.5, Microsoft Office Suite, Forensic Tool Kit “FTK”, Logical Solutions International CMS, Peoplesoft, AutoCad •Languages: Visual Basic, C++, Visual C++, JavaScript, ASP, HTML, Dreamweaver, Dataflex, Q-Basic •Databases: Oracle, Microsoft SQL Server, FoxPro, Sybase, Ingress, Btrieve, Informix •Troubleshooting and Repair: PC Hardware & DSL / Cable modem troubleshooting, heavy customer service, ability to serve the needs of end users / clients in a timely manner in a high volume call center I received training by Client Logic/SiTel. Served an internship under Client Logic / SiTel as a senior tech support agent for both Logitech and C.O.P.C. customer service skills class (certified) •HTML design / development through use of: Adobe Photoshop, Page mill & Illustrator, Macromedia Flash/Dream weaver, MS FrontPage, E-Commerce setup and development
  4. 4. James R. Muzzarelli 1-(760)-397-3242 Phone • 1-(714)-908-8014 Fax • E-Mail Areas of Strength TECHNICAL • IT Service Management • Enterprise Architecture • Service Level Management • Infrastructure Methodology • Change and Configuration • Technology infrastructure Assessment, Planning, and • Problem and Incident Implementation • Capacity and Performance • Storage Management Planning and Methodology • Availability Management • Operational Assessment and Managed Care • NT and Thin Client/Server Outsourcing • DC/Server Consolidation BUSINESS • Project Management • Benefits Realization • Business Development • Profit Improvement • Strategic Initiatives • Strategic Business Planning • Sales & Marketing • Six Sigma Methods Hobbies and Interests • Traveling with my wife •Dirt Bike Riding • Surfing & snowboarding •Hiking