GLF Workshop Series on Leadership for Logistics The Four E’s of Excellence (Ethics,Enthusiasm, Evaluation and Empathy)– Controlling Others for Love and Money - James Quinn and Prof Philbert Suresh We live in a complex, adaptive system that is intricately interconnected. It is a multidimensional web of life. A small change in this seemingly chaotic soup can, and does, affect the whole when it is focused on key points. The late anticipatory design scientist R. Buckminster Fuller often talked about the trim tab factor. To understand this phenomenon, imagine a large ocean-going ship. In order to turn this vessel in a new direction one must first adjust the trim tab, which is a miniscule rudder on the larger rudder. This smaller rudder, which runs the length of the main rudder, is turned first and the larger rudder then follows. In fact, there are no mechanics yet devised that could turn the larger rudder against the momentum of such a massive vessel without it breaking off. Only by first applying pressure to the smaller rudder will the larger one even begin to move, thereby changing the direction of the ship.
trim tab : The above diagram illustrates a &quot;trim tab&quot; located on the elevator. These control tabs may be located on other surfaces as well, such as a rudder control tab or a balance tab on the aileron. Nonetheless, the purpose of all these tabs is the same. In the previous section, we discussed that the horizontal stabilizer and elevator are used to provide stability and control in pitch. In order to keep a plane in a steady, level orientation, the elevator usually has to be deflected by some small amount. Since it would be very tiring for a pilot to physically hold the control stick in position to keep the elevator at that deflection angle for an entire flight, the elevator is fitted with a small &quot;tab&quot; that creates that elevator deflection automatically. The trim tab can be thought of almost as a &quot;mini-elevator.&quot; By deflecting the tab up or down, it increases or decreases the downforce created by the elevator and forces the elevator to a certain position. The pilot can set the deflection of the trim tab which will cause the elevator to remain at the deflection required to remain trimmed. http://www.aerospaceweb.org/question/design/q0101.shtml
The rulers of yesteryears like Alexander The Great, Napoleon Bonaparte, Julius Caesar etc dreamt of expanding their empires by capturing cities; today rapidly developing countries are in the forefront of expanding their economy into a fortress of knowledge, business, technology and trade. Take a look at this city building concept within modern states like Dubai from the following websites – www.dubaiinternetcity.com www.dubaimediacity.com www.jafza.co.ae www.dafza.gov.ae
read computer-generated labels to affix to cartons. (1) • read packing slips to find out the goods' destination and to identify loose parts. (1) • use rate charts to determine the price of shipping a specific parcel. (2) • interpret Workplace Hazardous Materials Information System (WHMIS) symbols and safety posters in the workplace. (1) • read bills of lading and order forms to obtain such information as the shipment contents, customer, transportation company, destination, reference numbers and billing instructions. (2) • read shipping lists to plan the timing of materials and trucks that will enter and exit the yard. (2) • read labels on cartons and verify the contents listed with invoices to ensure that they are accurate. (2) • read a schedule to monitor which employees are working on various jobs and to co-ordinate unloading the trucks. (2) • use a calendar to track shipments. (2) • use a receiving log to record shipments that have been received (1) • complete forms for Customs clearance, indicating the tariff class, weight, unit price and quantity of products. (2)
>>> indicates that MOST respondents use that skill >> indicates that SOME respondents use that skill > Indicates that NONE of the respondents use that skill
Shippers and receivers: •may receive payment from customers and give the correct change when the payment is in cash. (money math) (1) •may approve invoices by checking the calculations for accuracy. (money math) (2) •may total bills including calculation of applicable discounts and taxes to prepare invoices for cash on delivery (C.O.D.) orders. (money math) (3) •may keep track of how much money is collected by recording it in an accounting book. (scheduling or budgeting and accounting math) (1) •may calculate the costs of shipping by various carriers to decide who offers the best value, considering such factors as price and delivery time. (scheduling or budgeting and accounting math) (3) •may take note of the time that a truck sits waiting to be loaded or unloaded, as this determines the charge for waiting time. (measurement and calculation math) (1) •may calculate the weight of a skid by placing each of the boxes on a scale and totaling their weight, or multiplying the weight of one box by the number of boxes. (measurement and calculation math) (2) •may calculate a shipping price using a rate chart. (measurement and calculation math) (2) •may calculate the area and volume of a parcel to inform a carrier how much space it will take. (measurement and calculation math) (2) •may estimate how much inventory is available to fill an order. (numerical estimation) (1) •may estimate shipping prices for prospective clients. (numerical estimation) (2) •may estimate the number of goods which can be ready for shipping, taking into consideration such factors as size, availability of loading materials and resources, and other scheduling priorities. The accuracy of these estimates contributes to profitability. (numerical estimation) (3)
read and write, count, round off, add or subtract, multiply or divide whole numbers. For example, counting items to be shipped, or verifying invoices by multiplying the number of units in a box by the number of boxes. read and write, add or subtract fractions. For example, indicating what fraction of a skid is full. read and write, round off, add or subtract decimals, multiply or divide by a decimal, multiply or divide decimals. For example, reading and writing the price of a shipment, or multiplying by a decimal in order to calculate G.S.T. read and write percents, calculate the percent one number is of another, calculate a percent of a number. For example, calculating percentage discounts. convert between fractions and decimals or percentages, convert between decimals and percentages. For example, converting percent to decimals in order to multiply for tax calculations. solve problems by constructing and solving equations with one unknown. For example, calculating the cost of shipping a product when there are many factors to consider. using scale drawings.
Course Content Overview of the Air Transportation System and Environment Critical Roles of The Air Transportation Manager Air Transportation Manager as Communicator Role and Functions of Airlines and Airports Air Transportation Manager as Change Architect Role and Functions of Civil Aviation Authority Air Transportation Manager as Facilitator Introduction to Air Transportation Law Introduction to Civil Aviation Security Air Transportation Manager as Leader Impact of Technology on Air Transportation The future on Air transportation Management Presentations of Team Action Plans
According to experts the Gulf will need to create 100 million jobs by 2030 but its education system is failing to produce students of the right calibre for business, the four men and one woman panel concluded. Move out of the circle of comfort and take entrepreneurial risks
Take the &quot;workforce for the future&quot; issue. We’ve done quite a bit of work in this area. [Employers have] been accustomed to the U.S. labor force as being a very rich pool. They can dip their ladle in as they wish and out come exactly the sets of people they want and need. This seems like a no-brainer, but people have [simply been] filling positions rather than charting over a five-year or longer period what people they are going to need, where are they going to need them and what kinds of skills they are going need.
How does a company develop senior executives on the fast track? Time was when a deep understanding of the business and corporate culture was essential to their growth. In today's fast-paced world, where globalization and technology are turning markets topsy turvy, a new approach is vital. Some insights on how companies can develop high-voltage leadership
Over half the respondents to a 2008 economic outlook poll conducted by ArabianBusiness.com said that attracting and retaining workers would be the largest impediment to business growth in the next year.
These problems, which caused Boeing to lose credibility with the U.S. department of Defense, a major customer, came at a time when the company was already under severe competitive pressure from Europe 's Airbus in the commercial aviation industry. To make matters worse, Boeing was also losing money in its satellite and space businesses .
Maurice Flanagan, who launched the global air giant in 1985 and remains executive vice chairman, conceded that it would be hard for any American airline to duplicate the success of the Dubai carrier. Jazeera Airways a low cost airline moves closer to the hub for operational efficiency at Dubai
identifies conditions under which asymmetric equilibria may exist when carriers compete in designing their network configurations in a game-theoretical framework. Two carriers are assumed here, which are allowed to play three different strategies: point-to-point (PP), hub-and-spoke (HS) or multi-hub. We find two main stable outcomes, which depend on the size of the internal market. First, when the internal markets are small, PP network strategies are played by both carriers, while for a specific subset of parameters a collusive equilibrium in a HS configuration can be derived. Second, when the size of the internal markets is large, asymmetric configurations, where one carrier chooses a HS strategy and the other chooses a PP strategy, are the only stable equilibria. The result can be used to describe the coexistence of alternative business models that have recently emerged in the aviation industry: the established full-service model based on the HS system and the recent low-cost model based on the PP system.
Crew Skills Management in an incident – jetBlue Airways
Any further contact on the above subject of Aviation Education and Training, please contact. Prof Philbert Suresh at email@example.com and do vist our GLF ebsite at www.gust.edu.kw/glf
Aligning Careers In Air Transport Management January 17 Day 3
Aligning Careers in Air Transport Management For Aviation Challenges and Growth Philbert Suresh Faculty, College of Business Gulf University of Science & Technology GUST Logistics Forum
“ Call Me Trimtab ” Buckminister Fuller Architect of Geodesic Domes and Author of Spaceship Earth <ul><li>A large ship goes by, and then comes the rudder. </li></ul><ul><li>On the edge of the rudder is a miniature rudder called a trim-tab. Moving the trim-tab builds low pressure that turns the rudder that steers the gigantic ship with almost no effort. </li></ul><ul><li>One individual could be a trim-tab, making a major difference and in today’s FIRST Kuwait Air Transport Conference – this trimtab of the event is the Director General of Civil Aviation Mr Fawaz al Farah. Let us all greet him with an applause ! </li></ul>
<ul><li>Alignment is an Orderly Organic Growth - a systems approach to career development in consonant with vision, mission and goals of the organization and management </li></ul><ul><li>Misalignment is a painful barrier to career progress. It creates chaos and anarchy with the wrong person at the helm of company hierarchy. A sort of a square peg in a round hole. Only a big L at the top but no scope for the small ‘ l ’ in the middle and the bottom levels of management. Succession planning and management grooming is the missing ingredient </li></ul>Aligning Your Career
<ul><li>Trading more in a diversified economy, but less reliance on the finite oil wealth. </li></ul><ul><li>Integrated Infrastructure </li></ul><ul><li>Building city concept – Hub-and-Spoke System </li></ul><ul><li>Innovative, friendly, open and free trade system actively pursued ( airline liberalization and deregulation - open skies policy etc) </li></ul>Rapidly Transforming Economy – Characteristics
Who is GUST Logistics Forum–GLF ? Gulf University of Science & Technology Kuwait “ Our mission is to empower young creative minds for 21 st century logistics and supply chain management for professional advancement in the industry.”
GLF Maps Essential Skills in different categores of job domain <ul><li>Reading text </li></ul><ul><li> Document use </li></ul><ul><li> Writing </li></ul><ul><li> Numeracy </li></ul><ul><li> Oral communication </li></ul><ul><li> Thinking skills </li></ul><ul><li> Problem solving </li></ul><ul><li>Decision making </li></ul><ul><li>Job task planning and organizing </li></ul><ul><li>Significant use of memory </li></ul><ul><li>Finding information </li></ul><ul><li> Working with others </li></ul><ul><li> Computer use </li></ul><ul><li> Continuous learning </li></ul>
GLF Training Solutions Skills for Shippers & Receivers- Reading Profile To read the full text to critique or to evaluate. To read the full text to understand or to learn. To skim for overall meaning, to get the 'gist'. To scan for specific information/To locate information > > Reports, Books, Journals >> > Manuals, Specifications, Regulations >> > Notes, Letters, Memos > >> Labels > > >> Forms Purpose of Reading Type of Text
GLF Training Solutions Skills For Shippers & Receivers – Examples of Document Use Computer-Generated Labels Shipping List Workplace Hazardous Materials Information
GLF Training Solutions Skills For Shippers & Receivers Writing Profile Longer Texts To Present an evaluation / or critique To present an analysis or comparison To persuade / to justify a request To inform / To request information To keep a record / To document To organize / To Remember >> Texts rarely requiring more than one paragraph >> >>> >> Texts requiring less than one paragraph of new text Purpose For Writing Length
<ul><li>Money Math </li></ul><ul><li>Scheduling, Budgeting & Accounting </li></ul><ul><li>Measurement & Calculation </li></ul><ul><li>Numerical Estimation </li></ul>GLF Training Solutions Skills - Numeracy
GLF Training Solutions Type of Numeric Ability Statistics and Probability Summary Calculations Shape and Spatial Sense Measurement conversions Areas, Perimeter, Volumes Patterns and Relations Equations Formulae Number Concepts Whole Numbers Rational Numbers- Fractions Rational Numbers – Decimal Rational Numbers – Percent Equivalent Rational Numbers
Listen to announcements over loudspeakers. (1) Give direction to co-workers for various tasks, such as gathering goods from different departments or deploying goods on the floor. (1) Interact with truck drivers to direct them to the appropriate docks and to verify that the shipment is received in good condition. (1) Interact with clients and carriers in person or over the phone. (1) GLF Training Solutions Oral Communication
Core Competencies for Air Transport Management Technical Competence in Air Transportation (the knowledge of the aviation industry and managerial leadership principles and practices) Judgment Skills ( the ability to reach wise decisions) and the ability to "walk the talk ) Conceptual Skills ( their ability to put things together ) People Skills ( capacity to motivate and inspire their employees )
GLF Course Content Plan Overview of Air Transportation Program <ul><li>Critical Roles of The Air Transportation Manager </li></ul><ul><li>Air Transportation Manager as Communicator </li></ul><ul><li>Role and Functions of Airlines and Airports </li></ul><ul><li>Air Transportation Manager as Change Architect </li></ul><ul><li>Role and Functions of Civil Aviation Authority </li></ul><ul><li>Air Transportation Manager as Facilitator </li></ul><ul><li>Introduction to Air Transportation Law </li></ul><ul><li>Introduction to Civil Aviation Security </li></ul><ul><li>Air Transportation Manager as Leader </li></ul><ul><li>Impact of Technology on Air Transportation </li></ul><ul><li>The future on Air transportation Management </li></ul>
GLF Learning Formula in Logistics – the arcane discipline on ME Campus The education system in the Gulf is failing and leaving Arab businesses trailing behind the rest of the emerging markets, a panel of regional business leaders has warned GCC governments. November 2007 New GLF Formula The square root of FUN x Logistics / Total Learning Time 100 Million jobs by 2030
Tuition Assistance Program <ul><li>Tuition assistance programs are now being viewed as a strategic investment rather than a corporate human resources benefit. </li></ul>
Share a view with Conference Board of USA <ul><li>The perspective we have is like standing on the doorstep of your neighbor across the street and looking back at your house. You always walk out of your own house. Sometimes you look back at it, but you never step out of the circle and look at it in an objective way. </li></ul>
Conference Board – Views Again <ul><li>The skills are not so defined in traditional terms like a Ph.D. or a master’s in journalism. </li></ul><ul><li>They are defined increasingly in terms of your communications and leadership ability, ability to work in teams and sometimes in terms of geographic specialty. </li></ul><ul><li>They have to think of this in the same sense they think about whether their energy supplies are going to be secure. </li></ul>
High Powered Ways to Develop Aviation Executives
Kristine Thompson, CEO, Patagonia (Apparel Industry) <ul><li>People who can manage "the tough decisions and incorporate" difficult issues into their lives, she said, "are the future leaders </li></ul><ul><li>CHANGING THE CRITERIA FOR SUCCESS – Short Brothers (UK) manufacturers of aircraft during the Great World Wars – benchmarking in a diversified industry to overcome quality problems. </li></ul>
Arabian Business Survey <ul><li>When asked what the biggest economic issues facing their businesses in 2008 would be, 56.7% of those polled claimed “attracting employees/labour as currencies depreciate/costs rise” as their biggest challenge. </li></ul>
Leadership Crises Boeing <ul><li>In December 2003 Boeing faced a leadership crisis. Phil Condit, the 62-year-old chairman and CEO, stepped down after a scandal in which Michael Sears, the company's former CFO, was accused of offering a job to a Pentagon official who was then head of procurement for the air force. </li></ul>
Leadership Style- Emirates Airline <ul><li>Flanagan talked about the reasons for Emirates' ascent, his own management style and the new Airbus A380 jetliners as part of a recent Wharton Leadership – “ it would be hard for any American airline to duplicate the success of the Dubai carrier”. </li></ul><ul><li>Flanagan is at the helm of Emirates management since 1985 – ( 23 years) </li></ul>
New Demands on Leadership for Aviation Challenges Adaptability Flexibility Understanding organizational and system dynamics Tolerance for ambiguity Creative Thinking Cross-cultural awareness Teamwork Courage Risk-taking
High Velocity Education <ul><li>Experiential Learning </li></ul><ul><li>Real Time Real World Links </li></ul><ul><li>Ongoing process in Executive Education </li></ul><ul><li>Personal Challenge </li></ul><ul><li>Alignment of knowledge and skills in specialization of the industry </li></ul>Leaders In Kuwait??
Harnessing the Trend & Leveraging the Technology <ul><li>Mergers and Acquisitions (M & A) </li></ul><ul><ul><li>Aiitalia Bid by BA, UA and AF </li></ul></ul><ul><ul><li>Bahrain Air and Gulf Air competition </li></ul></ul><ul><ul><li>JetBlue Airways and Lufthansa – 19% sake </li></ul></ul><ul><ul><li>Relocation of Jazeera Airways in the Air Hub of Middle East – Low Cost Option </li></ul></ul><ul><ul><li>Operational Management Strategy : Hub-and- Spoke Systems vs Point-to-Point configuration – Time Slot, Code Sharing and Transport Scheduling </li></ul></ul>
jetBlue on Fire at JFK N.Y . Crew Skills Training and Incident Management At JFK Airport N.Y. Airbus A320-232
Map Your Skills - Summary Fundamental Skills Communicate Manage Information Use Numbers Think & Solve Problems Personal Management Skills Demonstrate Positive Attitudes& Behaviours Be Responsible Be Adaptable Learn Continuously Work Safely Teamwork Skills Work with Others Participate in Projects & Tasks Focus Speed & Direction
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