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An overview of disasters and disaster response from 9/11 to Katrina fro a top national responder!

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  1. 1. Disaster!
  2. 2. Disaster! “The U.S. Department of Labor estimates over 40% of businesses never reopen following a disaster. Of the remaining companies, at least 25% will close within 2 years. Over 60% of businesses confronted by a major disaster close by two years, according to the Association of Records Managers and Administrators. “
  3. 3. Disaster! “Often disasters result in business disorientation and environmental detachment as revealed by the work of Thomas Powell, "Shaken, But Alive: Organizational Behavior in the Wake of Catastrophic Events." This psychological trauma of key decision-makers leads to company inflexibility to deal with the change required to move forward. “ - Disaster Recovery Decision Making for Small Business
  4. 4. September 11, 2001 7 World Trade Center, 6 World Trade Center 5 World Trade Center 4 World Trade Center Marriott World Trade Center St. Nicholas Greek Orthodox Church The Deutsche Bank Building 90 West Street Verizon Building World Financial Center buildings, One Liberty Plaza, Millenium Hilton, 90 Church Street Smoke plume of 9/11 on Doppler radar
  5. 5. September 11, 2001
  6. 6. September 11, 2001
  7. 7. September 11, 2001
  8. 8. September 11, 2001
  9. 9. September 11, 2001
  10. 10. September 11, 2001
  11. 11. September 11, 2001
  12. 12. September 11, 2001
  13. 13. September 11, 2001
  14. 14. September 11, 2001
  15. 15. Katrina!
  16. 16. Katrina!
  17. 17. Katrina! Katrina!
  18. 18. Katrina!
  19. 19. Katrina!
  20. 20. Katrina!
  21. 21. Katrina!
  22. 22. Katrina!
  23. 23. Katrina!
  24. 24. Katrina!
  25. 25. Katrina!
  26. 26. New Orleans
  27. 27. New Orleans
  28. 28. Can’t Keep NOLA Down!
  29. 29. Dauphin Island Gym
  30. 30. Gulf Coast- Ecological Nightmare
  31. 31. Gulf Coast - Small Business Nightmare
  32. 32. Forest Gump’s Shrimper Fleet
  33. 33. Now What?
  34. 34. TRIAGE: The First 48 Hours After a Disaster
  35. 35. Act Quickly Taking the right steps in the first 48 hours after a disaster can mean the difference between total recovery and catastrophic loss.
  36. 36. “First Aid” Before recovery personnel arrive: In a humid environment, turn off any electric or electronic equipment DO NOT TURN EQUIPMENT ON! If the equipment is smoky or sooty, avoid using it If possible, cut power to the premises
  37. 37. MITIGATION Mitigation: The use of various techniques to bring a business affected by fire, flood or other disaster back to the way it was (“pre-loss condition”).
  38. 38. Gaining Control The first step in the restoration effort is controlling the environment.
  39. 39. Managing the Site Emergency services performed at site Restoration personnel walk through the site, with facility management and insurance adjusters All parties discuss needs and priorities to guide recovery effort
  40. 40. Coordinated Effort Every contingency is different, based on the type of event, building structure and the contents inside. The efforts of all recovery teams (structure, contents and assets) must be coordinated.
  41. 41. Types of Damage The two most common causes of property damage: Water Fire
  42. 42. Water Damage Extracting the water Dehumidification Handling the property: Contents Documents Assets
  43. 43. Water Damage Dehumidification equipment on a large-scale loss
  44. 44. Fire Damage Smoke and soot debris permeate premises and equipment Recovery personnel remove contamination, deodorize Air handling system can re- contaminate everything if not properly cleaned
  45. 45. Asset Recovery ‘Assets’ include... Security systems Computers Switchgear Networks Machinery Office equipment Printing presses Phone systems Sound systems Environmental control systems Medical equipment ...and more
  46. 46. Importance of Asset Restoration Operating equipment that’s damp, or that’s sitting in a wet environment, can cause short circuits Rusting/corrosion causes failure in long term
  47. 47. Corrosion Corrosion on water-affected computers
  48. 48. Importance of Asset Restoration Most equipment contains cooling fans, which draw in moisture and contaminants, depositing a dangerous mixture that combines with dust already present and can cause failure.
  49. 49. Internal Dust Dust-contaminated computer components
  50. 50. Corrosion Risk Smoke and soot can mix with moisture to create a weak (but still devastating) form of hydrochloric acid.
  51. 51. Assessing the Damage Before attempting recovery, you first must determine if restoration of the equipment would be economically viable.
  52. 52. Assessing the Damage Simply looking at affected equipment is not accurate enough Chemical sampling can help assess damage Follow-up testing verifies that restoration is complete
  53. 53. Decontamination Sensitive electrical and electronic equipment must be cleaned with appropriate specialized cleaning solutions. Using the wrong chemicals could ruin equipment!
  54. 54. Benefits of Asset Restoration Minimizes business interruption In many cases, restoration is more cost-effective than outright replacement
  55. 55. Before/After Smoke-affected printer
  56. 56. Contact Us On call 24 hours a day, 365 days a year 1580 Louis Ave., Elk Grove Village, Illinois (800) 805-0644 www.disasterhelp.com