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Expecting the Unexpected: Managing IT Responsibilities in  Non-Disaster Situations Perry Bratcher Library Systems Manager ...
Disaster Recovery Planning Elements <ul><li>Computer Hardware </li></ul><ul><li>Computer Software </li></ul><ul><li>Networ...
Hang in there!
What is the missing element? <ul><li>People! </li></ul>
Why Neglect the Missing Element?  Necessary for: <ul><li>Bringing up systems </li></ul><ul><li>Making assessments </li></u...
Consider…… <ul><li>Think in terms of a backup, not a disaster </li></ul>
Types of “Non-disaster” Reasons for Personnel Backup: <ul><li>Sabbaticals </li></ul><ul><li>Retirement </li></ul><ul><li>D...
So What Do You Call This? <ul><li>Personnel </li></ul><ul><li>Succession </li></ul><ul><li>Planning </li></ul>
So What Does It Include? <ul><li>Mentoring </li></ul><ul><li>Cross-Training </li></ul><ul><li>Contingency Planning </li></ul>
Solutions for Successful Succession Planning <ul><li>Short-term </li></ul><ul><li>Mid-term </li></ul><ul><li>Long-term </l...
The Assessment “Grid” Unexpected Expected Long ( > 2 weeks) Med (4 days-2 wks) Short (1-3 days)
Elements for Review <ul><li>Documentation procedures (Ugh!) </li></ul><ul><li>Routine for reporting on projects </li></ul>...
Employee Involvement Critical <ul><li>Think about “terms” </li></ul><ul><li>Questions to consider </li></ul><ul><li>How to...
Putting it into Practice <ul><li>Known Extended Leave </li></ul><ul><li>Skill sets and keeping current </li></ul><ul><li>H...
Personal Examples <ul><li>Death of Long-time employee </li></ul><ul><li>Retirement of employee </li></ul><ul><li>Sabbatica...
Issues Relating to Death of Employee <ul><li>Cross-training </li></ul><ul><li>Passwords </li></ul><ul><li>Physical combina...
Issues Relating to Retired Employee <ul><li>Job Description evaluation </li></ul><ul><li>Procedures </li></ul><ul><li>Dist...
Issues Related to Sabbatical (Extended Leave) <ul><li>Job duties and procedures </li></ul><ul><li>Some duties left for ret...
In Summary <ul><li>Think about your situation and apply what will work for you </li></ul><ul><li>Be Prepared! </li></ul>
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Expecting the Unexpected: Managing IT Responsibilities in Non-Disaster Situations

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Expecting the Unexpected: Managing IT Responsibilities in Non-Disaster Situations

  1. 1. Expecting the Unexpected: Managing IT Responsibilities in Non-Disaster Situations Perry Bratcher Library Systems Manager Northern Kentucky University Right Click Version 3.0 8/22/07
  2. 2. Disaster Recovery Planning Elements <ul><li>Computer Hardware </li></ul><ul><li>Computer Software </li></ul><ul><li>Networking Equipment </li></ul><ul><li>Peripheral Equipment </li></ul>
  3. 3. Hang in there!
  4. 4. What is the missing element? <ul><li>People! </li></ul>
  5. 5. Why Neglect the Missing Element? Necessary for: <ul><li>Bringing up systems </li></ul><ul><li>Making assessments </li></ul><ul><li>Moving equipment </li></ul><ul><li>What happens if staff are unavailable? </li></ul>
  6. 6. Consider…… <ul><li>Think in terms of a backup, not a disaster </li></ul>
  7. 7. Types of “Non-disaster” Reasons for Personnel Backup: <ul><li>Sabbaticals </li></ul><ul><li>Retirement </li></ul><ul><li>Death </li></ul><ul><li>Medical Leaves </li></ul><ul><li>Sickness </li></ul><ul><li>Vacation </li></ul><ul><li>Etc. </li></ul>
  8. 8. So What Do You Call This? <ul><li>Personnel </li></ul><ul><li>Succession </li></ul><ul><li>Planning </li></ul>
  9. 9. So What Does It Include? <ul><li>Mentoring </li></ul><ul><li>Cross-Training </li></ul><ul><li>Contingency Planning </li></ul>
  10. 10. Solutions for Successful Succession Planning <ul><li>Short-term </li></ul><ul><li>Mid-term </li></ul><ul><li>Long-term </li></ul>
  11. 11. The Assessment “Grid” Unexpected Expected Long ( > 2 weeks) Med (4 days-2 wks) Short (1-3 days)
  12. 12. Elements for Review <ul><li>Documentation procedures (Ugh!) </li></ul><ul><li>Routine for reporting on projects </li></ul><ul><li>Up-to-date job description </li></ul><ul><li>Performance review </li></ul><ul><li>Shared database of notes/history (yeah, right!) </li></ul>
  13. 13. Employee Involvement Critical <ul><li>Think about “terms” </li></ul><ul><li>Questions to consider </li></ul><ul><li>How to handle resistance </li></ul><ul><li>Be An Example! </li></ul>
  14. 14. Putting it into Practice <ul><li>Known Extended Leave </li></ul><ul><li>Skill sets and keeping current </li></ul><ul><li>Have employees look at scenarios </li></ul>
  15. 15. Personal Examples <ul><li>Death of Long-time employee </li></ul><ul><li>Retirement of employee </li></ul><ul><li>Sabbatical </li></ul>
  16. 16. Issues Relating to Death of Employee <ul><li>Cross-training </li></ul><ul><li>Passwords </li></ul><ul><li>Physical combinations </li></ul><ul><li>Contacts </li></ul><ul><li>Project statuses </li></ul><ul><li>Email monitoring </li></ul>
  17. 17. Issues Relating to Retired Employee <ul><li>Job Description evaluation </li></ul><ul><li>Procedures </li></ul><ul><li>Distribution of duties </li></ul><ul><li>Review of Procedures </li></ul><ul><li>Application </li></ul>
  18. 18. Issues Related to Sabbatical (Extended Leave) <ul><li>Job duties and procedures </li></ul><ul><li>Some duties left for return? </li></ul><ul><li>Some duties left undone? </li></ul>
  19. 19. In Summary <ul><li>Think about your situation and apply what will work for you </li></ul><ul><li>Be Prepared! </li></ul>

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