presentation on rajasthan state cooperative bank ltd

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presentation on rajasthan state cooperative bank ltd

  1. 1. SUMMER TRAINING REPORT PRESENTATION AT Presented by: Vishal Khandelwal ISIM, Jaipur
  2. 2. TITLE OF THE PROJECT “ Comparison of Financial Products of Banks with The Rajasthan State Cooperative Bank Ltd.”
  3. 3. Flow of Presentation <ul><li>OVERVIEW - COOPERATIVE BANKS </li></ul><ul><li>OVERVIEW - RSCB </li></ul><ul><li>RSCB BANKING PRODUCTS </li></ul><ul><li>SUMMER INTERNSHIP PROJECT WORK </li></ul><ul><li>OBJECTIVE OF STUDY </li></ul><ul><li>RESEARCH & FINDINGS </li></ul><ul><li>RECOMMENDATIONS & SUGGESTIONS </li></ul><ul><li>ANNEXURE </li></ul><ul><li>BIBILOGRAPHY </li></ul>
  4. 4. OVERVIEW - COOPERATIVE BANKS <ul><li>Cooperative banking? </li></ul><ul><li>Features : </li></ul><ul><ul><li>Customer-owned entities </li></ul></ul><ul><ul><li>Democratic member control </li></ul></ul><ul><ul><li>Profit allocation </li></ul></ul><ul><li>Structure is divided into 5 categories </li></ul>
  5. 5. RSCB - AN OVERVIEW <ul><li>Established & registered under Rajasthan Cooperative Societies Act on 14 Oct,1953 </li></ul><ul><li>An Apex institution of the DCCBs </li></ul><ul><li>RSCB presence </li></ul><ul><ul><li>5 Regional and 8 local Branches </li></ul></ul><ul><ul><li>District level 29 DCCBs of the State having 398 Branches. </li></ul></ul><ul><ul><li>5255 PACS/LAMPS which covers 42955 villages . </li></ul></ul>
  6. 6. ACTIVITIES <ul><li>Creating innovative financial products for the poorest of the poor </li></ul><ul><li>Personal accidental insurance scheme </li></ul><ul><li>Crop insurance scheme </li></ul><ul><li>KISAN Credit card </li></ul><ul><li>Commercial loan scheme </li></ul><ul><li>NREGA </li></ul>
  7. 7. RSCB Loan Saving A/C Current A/C Sahakar Kar Bachat Yojana Sahakar Sugam Credit Cash Fix Deposit Regular Deposit RSCB BANKING PRODUCTS
  8. 8. DETAILS OF SUMMER INTERNSHIP <ul><li>SUMMER INTERNSHIP PROJECT WAS DIVIDED INTO TWO PHASES </li></ul><ul><li>1 st Phase </li></ul><ul><li>Comparative analysis of different Banking products </li></ul><ul><li>  2 nd phase </li></ul><ul><li>Consumer Feedback analysis </li></ul><ul><li>  </li></ul>
  9. 9. Objective <ul><li>The Study was conducted to get an insight about Financial Product Services offered by various banks and give an unbiased opinion about RSCB’s standing and suggest ways to improve the position. </li></ul>
  10. 10. COMPARATIVE DATA ANALYSIS OF BANKING PRODUCTS PHASE FIRST
  11. 11. <ul><li>Data collection: </li></ul><ul><li>  During my data collection, data was collected:- </li></ul><ul><li>From Banks </li></ul><ul><li>From Banks Website </li></ul><ul><li>Four Banks were selected SBI, SBBJ, BOB, </li></ul><ul><li>HDFC </li></ul>
  12. 12. LIST OF COMPETITORS <ul><li>BOB </li></ul><ul><li>SBI </li></ul><ul><li>SBBJ </li></ul><ul><li>HDFC BANK </li></ul><ul><li>IDBI </li></ul><ul><li>AXIS BANK </li></ul><ul><li>ICICI BANK </li></ul><ul><li>KOTAK MAHINDRA BANK </li></ul><ul><li>PNB </li></ul>
  13. 13. COMPARISION OF SAVING ACCOUNT <ul><li>RSCB </li></ul><ul><li>Single type of saving a/c </li></ul><ul><li>Low opening charge </li></ul><ul><li>Various Banking facilities like ATM, FD Sweep, Accidental coverage are not available </li></ul><ul><li>COMPETIVE BANK </li></ul><ul><li>Various type of saving a/c like Silver, Saving plus, Super saving a/c </li></ul><ul><li>High opening charge </li></ul><ul><li>Various Banking facilities like ATM, FD Sweep, Accidental coverage are available </li></ul>
  14. 14. COMPARISON OF CURRENT ACCOUNT <ul><li>RSCB </li></ul><ul><li>Low opening </li></ul><ul><li>charge-3000 </li></ul><ul><li>Only local cheque book are given </li></ul><ul><li>Stop payment charges applicable </li></ul><ul><li>COMPETIVE BANK </li></ul><ul><li>High opening </li></ul><ul><li>charge -10000 </li></ul><ul><li>Local cheque book & multi-city cheque book ate given </li></ul><ul><li>Have stop payment charges but it’s free for Net Banking </li></ul>
  15. 15. COMPARISION OF BANKING FACILITIES <ul><li>RSCB </li></ul><ul><li>Various banking facilities not available like </li></ul><ul><li>ATM </li></ul><ul><li>Debit & Credit card </li></ul><ul><li>Net Banking </li></ul><ul><li>Phone Banking </li></ul><ul><li>Check balance through SMS </li></ul><ul><li>Sweep in facility </li></ul><ul><li>COMPETIVE BANK </li></ul><ul><li>Various banking facilities available like </li></ul><ul><li>ATM </li></ul><ul><li>Debit & Credit card </li></ul><ul><li>Net Banking </li></ul><ul><li>Phone Banking </li></ul><ul><li>Check balance through SMS </li></ul><ul><li>Sweep in facility </li></ul>
  16. 16. COMPARISON OF LOAN <ul><li>RSCB </li></ul><ul><li>Low limit of Loan amount for e.g. </li></ul><ul><li>Personal loan 1 lack or 8 times of monthly salary </li></ul><ul><li>COMPETIVE BANK </li></ul><ul><li>High limit of loan amount for e.g. Personal loan </li></ul><ul><li>SBI Bank- 12 time of monthly income </li></ul><ul><li>SBBJ Bank- 18 time of monthly Income </li></ul><ul><li>HDFC Bank - Rs.15,00,000 for any purpose </li></ul>
  17. 17. Cont…. <ul><li>Low interest Rate then any other bank generally it is 0.50 or 1 % approx. low </li></ul><ul><li>In some loan low processing fees like </li></ul><ul><li>Home loan Rs.100(fixed) </li></ul><ul><li>Mortgage Loan 0.50% of loan amount </li></ul><ul><li>High interest rate </li></ul><ul><li>SBI - 13.25% </li></ul><ul><li>HDFC Bank- 14% </li></ul><ul><li>BOB -13.25% </li></ul><ul><li>In some loan high processing fees comparison RSCB bank </li></ul><ul><li>Home Loan </li></ul><ul><li>SBBJ Bank- 0.60% of loan amount </li></ul><ul><li>Mortgage Loan </li></ul><ul><li>SBBJ and HDFC Bank-1.15% & 2 % respectively on loan amount. </li></ul>
  18. 18. PHASE SECOND CONSUMER FEEDBACK ANALYSIS
  19. 19. <ul><li>Data collection: </li></ul><ul><li>  During my data collection, data was collected from:- </li></ul><ul><li>Visitor </li></ul><ul><li>Bank customer </li></ul><ul><li>Shopkeeper </li></ul><ul><li>Sample size was 150. </li></ul>
  20. 20. Q. Do you have any bank account?
  21. 21. Q. In which bank do you maintain your bank account? RSCB SBI HDFC ICICI bank SBBJ AXIS BANK 0 20 40 60 80 100 Bank name No. of person RSCB SBI SBBJ HDFC BOB ICICI bank RSCB 50 SBI 79 SBBJ 49 HDFC 20 BOB 5 ICICI bank 36 1
  22. 22. Q. Which type of account (s) you hold?
  23. 23. Q. What all benefits and services are you getting from your bank? Type of account SERVISE 0 20 40 60 80 100 120 140 Sweep-in a/c Super saver a/c Demat service 24-hours ATM Net Banking Safe deposit locker International debit card loan Overdraft against securities Payment of bills Sweep-in a/c 96 Super saver a/c 78 Demat service 45 24-hours ATM 132 Net Banking 3 Safe deposit locker 13 International debit card 0 loan 56 Overdraft against securities 79 Payment of bills 3 1
  24. 24. Q. Are you satisfied with the services of your bank?
  25. 25. Q. Do you want to switch your bank to the new one?
  26. 26. Q. What more facilities/services do you expect from a bank?
  27. 27. Q. Do your favor with the implementation of the computerization and core banking solution?
  28. 28. MAJOR FINDING OF THE PROJECT <ul><li>It was found that the banks with most ATMs have gained priorities in the minds of the customers. </li></ul><ul><li>Different bank have different schemes for different age groups. Some banks are giving privilege to senior citizens, while others to child group etc. But RSCB have not any such schemes targeted to different age group . </li></ul><ul><li>The study has shown that the customers want better branch network so that they can operate their account from different city also. </li></ul>
  29. 29. Cont… <ul><li>The study has shown that since different bank are providing different facilities to different type of retail banking products so in lieu of better facilities customer have different account in different banks. </li></ul><ul><li>The study has shown that many people don’t want to open account in Rajasthan State Cooperative bank because they think that the services like ATMs, Phone- banking, internet banking etc. not provided by these banks. </li></ul><ul><li>The study has shown that there is a growing concern among the customers about the attitude of bank employees towards them. </li></ul>
  30. 30. RECOMMENDATIONS & SUGGESTIONS <ul><li>Advertising is not appropriate, as many people are not aware of Rajasthan State Cooperative Bank. Therefore Hoarding and Boards should be displayed at various prime location in the city. </li></ul><ul><li>Timely payment of salary and Promotion of employees will boost their morale. </li></ul><ul><li>All the complaints of Customer should be deal in proper manner because it is the customer who will give good or bad mouth about bank services. </li></ul><ul><li>Non maintenance & other charges which are very high as compared to other Banks should be reduced. </li></ul><ul><li>Existing customer should always be informed about the new product . </li></ul>
  31. 31. Cont… <ul><li>Regular connected with customer. </li></ul><ul><li>Problem faced by account manager during opening the account should be forwarded to deputy manager by branch manager. This will help to sort out all the problems. </li></ul><ul><li>Proper training of Bank staff to give impressive presentation. </li></ul><ul><li>Proper Co ordination between Marketing and Operation need to be developed. </li></ul><ul><li>promotion of various scheme by Rajasthan State Cooperative Bank. </li></ul>
  32. 32. BIBLIOGRAPHY <ul><li>BOOKS </li></ul><ul><li>KOTHARI C.R., RESEARCH METHODOLOGY MANAGEMENT, New Age Publisher, 7th Edition, 2005 </li></ul><ul><li>PHILIP KOTLER, MANAGEMENT, TATA McGraw Hill, 5th Edition </li></ul><ul><li>Dr. S. SHAHJAHAN, RESEARCH METHOD FOR MANAGEMENT </li></ul><ul><li>NEWSPAPERS </li></ul><ul><li>The Economic times </li></ul><ul><li>Times of India </li></ul><ul><li>WEB </li></ul><ul><li>www.rscb.org </li></ul><ul><li>www.hdfcbank.org </li></ul><ul><li>www.bankofbaroda.com </li></ul><ul><li>www.statebankofindia.com </li></ul><ul><li>www.sbbjbank.com </li></ul><ul><li>www.asiatradehub.com/india/banks.asp </li></ul>

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