Virtual Library by Alison Stoddart


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In this presentation, Alison Stoddart, Library Development Officer for Edinburgh City Libraries, gives an overview of the on-line development and growth of the city's public library service. This talk was a contribution to the ELISA Open Forum 2009.

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  • Work in progress over the next 6-12 months we hope to move towards providing a branded Virtual Library Through our virtual Library we want to offer users an alternative 24/7 service Improve communication with users and potential users about our services and resources and therefore improve access Increase virtual use record that use for PI and link it to funding but also increase traditional use Improve choice to users
  • These will be the main strands in our virtual service Many are already in place others are under development Both established and new services become a branded service So we can look at each in turn There are 2 main service areas the Virtual Library and Capital Collections and digitisation Virtual library will be 24/7 It will broadly include Enquire and 24rh service staffed co-operatively by Librarians giving quality information Electronic Resources include huge number of online resources available on line including encyclopedias and dictionaries E-books customers download books onto their computer or MP£ player for a limited period Talis Engage is a flexible tool for delivering information. Initially we will use it for Community Information and local clubs and socieites Develop Web 2.0 technologies like Blogs Twitter and Facebook Continue the development of Capital Collections which will involve developing partnerships, successfully done with Museums and Galleries, Project to create the definitive RLS website and also community based projects.
  • Council website is key to success of the Virtual Library we want to develop this, make the content easier to find and use We have links for the council homepage but intend market library online services more effectively through the home page by featuring resources on a regular basis Use Intranet more effectively. Council has a huge staff captive audience for our online services Tales of One City web 2 marketing and communicating. Develop this as main area for news and encourage interaction with users RSS
  • Like many libraries we supply a wide range of electronic resources to Market and promote these more effectively catalogue entries accessible with Borrower no B398691 Enquire 24/7 service live chat or e-mail enquiries using OCLC’s Questionpoint software growing service Ask Scotland is a newly launched service using the e-mail aspect of the Questionpoint software to answer questions on Scotland 6,891 usage Jan – Mar 2009
  • Your Edinburgh will be delivered on Talis Engage Software. Local/ Community Information include local organisation information, documents, web resources and images Subject tags mean each record has easily searchable keywords Record owners, own, update and maintain records although staff will moderate community suggestions This has been developed in collaboration with councils. (Lancashire, Moray, N Yorkshire, Bolton and Wigan) Hosted by Talis Records are easy to create and maintain can be for local organisations, documents, web resources and images and can be linked and associated with other records Subject tags mean each record has easily searchable keywords Record owners, own, update and maintain records although staff will moderate community suggestions Information is relevant to Local Communities as community generated Work with Neighbourhoods to provide information for their communitiies N Yorks coventry lancs Coventry range of record types Calendar
  • E-books and downloadable audio books service introduce more choice to users Make MP3 players available to users E-book readers
  • Central Library has a fabulous collection of images. Over 100,000 Collection of early photography is of international importance Capital Collections website for these images 34,000
  • Make all online services available from one access point creating a brand that links all online services effectively for the customer to improve customer experience. Increase awareness to raise profile of the library and ultimately increase traditional and electronic use of services
  • Virtual Library by Alison Stoddart

    1. 1. Virtual Library Edinburgh City Libraries
    2. 2. Virtual Library <ul><li>Alternative 24/7 online service </li></ul><ul><li>Improve communication </li></ul><ul><li>Greater access to services </li></ul><ul><li>Give choice to users </li></ul><ul><li>Increase use virtually and in person </li></ul>
    3. 3. Virtual Library <ul><li>Council website </li></ul><ul><li>Social networking sites </li></ul><ul><li>Electronic resources </li></ul><ul><li>Enquire </li></ul><ul><li>Ask Scotland </li></ul><ul><li>Your Edinburgh </li></ul><ul><li>E-books </li></ul><ul><li>Capital Collections </li></ul>
    4. 4. Virtual Library <ul><li>Council Website </li></ul><ul><li>Tales of One City </li></ul>
    5. 5. Virtual Library – Electronic Resources <ul><li>Electronic Resources </li></ul><ul><li>Enquire </li></ul><ul><li>Ask Scotland </li></ul>
    6. 6. Virtual Library- Your Edinburgh <ul><li>North Yorkshire County Council </li></ul><ul><li>Coventry City Council </li></ul><ul><li>Lancashire County Council </li></ul>
    7. 7. Virtual Library – e-books <ul><li>Luton Libraries </li></ul>
    8. 8. Heritage Collections <ul><li>Capital Collections on Flickr </li></ul><ul><li>Capital Collections </li></ul>
    9. 9. Virtual Library <ul><li>Increase awareness </li></ul><ul><li>Audience Development </li></ul><ul><li>Increase use </li></ul>