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NSW DPI Intranet Redesign


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Outlines the process of creating a single intranet following the merger of four government agencies.

Published in: Economy & Finance, Education

NSW DPI Intranet Redesign

  1. 1. Redesigning the NSW DPI intranet
  2. 2. About us <ul><li>Formed on 1 July 2004 following the merger of NSW Agriculture, NSW Fisheries, NSW Department of Mineral Resources and State Forests of NSW </li></ul><ul><li>3,500+ staff at 130+ locations </li></ul><ul><li>Provide advisory, education, research and regulation services to agriculture, mining, forestry and aquaculture industries </li></ul><ul><li>Act in partnership with industry and other public sector organisations to foster the profitable and sustainable development of primary industries in New South Wales </li></ul><ul><li>Intranet managed by Internal Communications Unit, which is part of the Communications Branch </li></ul>
  3. 7. Legacy CMSs About 20 other small websites, extranets and portals – combination of flat file sites and ancient CMSs. None MySource Classic None Webwise Public site Intranet Agency None State Forests of NSW None NSW Department of Mineral Resources Intralogic NSW Fisheries Webwise NSW Agriculture
  4. 8. Timeline July 2004 August 2004 September 2004 October 2004 November 2004 December 2004 January 2005 February 2005 March 2005 April 2005 May 2005 June 2005 July 2005 August 2005 September 2005 October 2005 November 2005 December 2005 January 2006 February 2006 March 2006 April 2006 May 2006 June 2006 July 2006 August 2006 September 2006 October 2006 November 2006 December 2006 January 2007 February 2007 March 2007 April 2007 May 2007 June 2007 July 2007 July 2004 Merger Launch interim intranet September 2004 New CMS – MySource Matrix January 2005 Launch intranet Start migration January 2006 Form intranet reference group February - April 2006 Research & review Continue content migration June 2006 – June 2007 Design Testing More content migration July 2007 Launch
  5. 10. Goals of redesign <ul><li>Address fundamental issues with the navigation </li></ul><ul><li>Provide more consistent page layouts </li></ul><ul><li>Provide a flexible IA that will grow with the site </li></ul><ul><li>Improve search </li></ul><ul><li>Improve access to content </li></ul>
  6. 11. Research methods <ul><li>Analysis of usage statistics and search logs </li></ul><ul><li>Feedback from internal communications audit </li></ul><ul><li>Content audit </li></ul><ul><li>Intranet Reference Group (volunteers) </li></ul><ul><li>‘ Virtual’ focus group </li></ul><ul><li>Card sorting </li></ul><ul><li>Wireframes </li></ul><ul><li>User testing (using scenarios and task analysis) of proposed navigation and IA </li></ul><ul><li>User testing of prototypes </li></ul>
  7. 12. ‘ Virtual’ focus groups
  8. 20. ‘ Virtual’ focus groups Pros and cons
  9. 22. Lessons learnt <ul><li>Seek executive support early </li></ul><ul><li>Involve as many people as you can as early as you can – seek balance to keep things objective </li></ul><ul><li>Test as many design decisions as you can </li></ul><ul><li>Keep stakeholders informed of major decisions </li></ul><ul><li>Be ready to defend your decisions </li></ul><ul><li>Collect metrics to measure impact of changes </li></ul><ul><li>Think outside the square when it comes to research, especially where time or money is limited </li></ul><ul><li>Manage expectations of project sponsor and users </li></ul><ul><li>Break the redesign into phases – concentrate on the most valuable (most used/visible) content first </li></ul><ul><li>Prepare the users for change before it happens </li></ul>
  10. 23. Site tour
  11. 24. Useful resources <ul><li>Nielsen Norman Group intranet annuals </li></ul><ul><li>Intranet Peers </li></ul><ul><li>Intranet Leadership Forum </li></ul>
  12. 25. Thank you <ul><li>Kate Needham </li></ul><ul><li>Manager, Internal Communications </li></ul><ul><li>NSW Department of Primary Industries </li></ul><ul><li>Locked Bag 21, Orange NSW 2800 </li></ul><ul><li>t (02) 6391 3353 </li></ul><ul><li>e </li></ul>