James L Roberts
27703 Coleridge St Harrison Twp., MI 48045 email@example.com
248.506.0119 (cell) 586.954.4733 (home)
Senior Level Leader
Participative management professional; results focused and progressive leadership experiences creating passion for
surpassing financial, service and operational goals. Multi-faceted in lean operating methods, world class customer
service, advanced training/presentation skills, premier account management and budget control. Derive genuine pleasure
from transforming high potential staff into outstanding leaders demonstrating the creativity critical to financial and
operational success. Available for 100% travel but no relocation at this time.
CORE COMPETENCIES INCLUDE:
• • •
multi-unit operations management project planning and development vendor sourcing and negotiations
• • •
multi-million dollar P&L management facility management customer relations and satisfaction
• • •
marketing and budget controls risk management team building and staff retention
• • •
sales, services, market analysis inventory control human resource management
Grand Canyon Railway, Williams, AZ (Home-based)
Regional Sales Manager (2005-2008)
Managed 35 state territory and expanded group business by 120%.
Negotiated pricing with business owners and key executives increasing total revenues by 26%.
Orchestrated, negotiated, selected and implemented web-based training programs to cover my 35 state territory
thus reducing travel budget by more than 42%. Selected as the trainer and support person for other regional
sales managers and company VP.
National representation of company resulting in NEW ACCOUNTS and pursuing tactical angels to build
relationships thus diversifying for additional revenue streams.
Achievements – Received 100% sales, service and product satisfaction scores in 2006 from key account
executives. Awarded “Employee of the Month” in November 2006 for outstanding sales and service.
Healthcare Parking Systems, Tampa, FL (Home-based)
Regional Vice President Operations – (2001 – 2005)
• Managed 22 Hospitals in six states with 700 diverse employees and 26 managers.
• Conceived and implemented a model training site to include development of an operational SOP, training
programs and career path incentives. Model training site included training of high-caliber employees to build
leadership and foundation of company’s future growth plans including grand opening of 10 accounts in 30 days.
• Assisted in increasing market share from $10 million to $85 million in 38 months.
• Dissected P&L to include operational costs, supplies, uniforms resulting in negotiations with new vendor
sources and management accountability resulting in 9% increase to territory bottom line.
• Volunteered and lead JCAHO and HIPPA training programs to augment awareness of hospital regulations.
Achievements – Progressive Promotions to Regional Manager in 6 months and Regional VP 12 months later.
Walgreen Corporation, Cincinnati, OH
Store Manager (2000 – 2001)
• Provided on-site and inside management of retail operations
• Responsible in hiring, merchandising, training and store operations
• Chosen by District Manager to assist in grand opening and setup of detailed planograms.
Achievements – Passed the demanding Certified Pharmacy Technician Test in initial attempt.
U.S. Government, Indianapolis, IN
Management (Trainer/Procurement Administrator) (1991 – 1999)
• Provided live retail operations presentations and assisted in rewriting of training curriculums to postal service
employees restructuring outdated service initiatives.
• Responsible for installation and training of NEW IBM POS systems to Headquarters and postal branches
throughout state of Indiana. Training included audiences of Postal Inspectors, Postmasters, Supervisors and
• Solely managed 6 million dollar budget for 4 U.S. Court Divisions and responsible for all purchasing of furniture,
computers, data lines, phone systems, services, contracts and consumables.
• Project Manager for $10 million Courthouse interior and courtrooms renovation projects.
Achievements – Saved over 10% on of total budget with a streamline RFP process and vendor selection without
reducing quality. Awarded Two Meritorious Service Awards for outstanding service.
U. S. Marine Corps, Various Duty Stations (1981 – 1991)
Additional Achievements – “1990 Marine of the Year”, Awarded 2 U.S. Navy Commendation Medals, and
Selected to President Reagan’s Elite Helicopter Squadron.
Secretary for Indianapolis, IN Chapter Employee Service Management (ESM), ESM Columbus, OH, Society of Human
Resources Management Member, Toastmasters (St. Clair County Chapter), National Tour Association (NTA), American Bus
Association (ABA), Michigan Professional Parking Association (MPPA), American Legion
Ashworth University – Online Courses – Property Management Certification
September 2008 Certified Property Manager Certificate
College of Automotive Management – Santa Ana, CA
August 2005 Diploma: Finished number 1 standing in class
Trinity University – Metairie, LA
April 2001 Bachelor of Science; Business Management
Indiana School of Real Estate – Indianapolis, IN
November 1988 Real Estate Sales License
American Red Cross First Aid, CPR and Disaster Readiness Training, Certified Pharmacy Technician (CPhT)
Certificate, JCAHO, HIPPA, Management Information Systems, Numerous Leadership Courses, Real Estate Sales,
Website Design, Retail Management, Military Leadership Training, Certified Facilitative Certificate, Certified
Procurement Manager (CPM),Train the Trainer IBM POS Systems and self-study SIX SIGMA Processes.
Web-Based Training Programs, P&L, Extensive Budget processes, AS400, Computerized Payroll Systems,
General Ledgers, SOP development. Advanced user of internet applications, email, Powerpoint, WebEx, Website
Design, Microsoft Office, POS Systems and other complex software programs.