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NYLA: De-mystifying 2.0 at the Metropolitan Museum of Art


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New York Library Association 2008 Annual Conference, President's Program.

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NYLA: De-mystifying 2.0 at the Metropolitan Museum of Art

  1. 1. Demystifying & Integrating Web 2.0 at the Metropolitan Museum of Art New York Library Association November 6, 2008 Jennie Pu , Senior Library Associate Deborah Vincelli , Electronic Resources & Instructional Services Librarian
  2. 3. The Thomas J. Watson Library is the central research library of The Metropolitan Museum of Art.
  3. 4. <ul><li>Our collection of books and periodicals relating to the history of art is one of the most comprehensive in the world. </li></ul>
  4. 5. The Library also has an extensive collection of subscription electronic resources.
  5. 6. Watson Library Patrons <ul><li>Our primary mission is to support the research needs of Metropolitan Museum staff. </li></ul>
  6. 7. The Library’s Instruction Program focuses on the Museum’s curatorial, conservation and research staff.
  7. 8. Patron Perceptions Art History is a discipline that has relied on more traditional print sources.
  8. 10. Suspicion of non-subscription online resources
  9. 11. Patron Research Needs Specific, idiosyncratic, and “point of need” Searching for the missing piece of an obscure research puzzle – e.g. provenance research
  10. 12. <ul><li>I need information regarding artists </li></ul><ul><li>marking their work with a cipher of </li></ul><ul><li>their initials. I am interested in a </li></ul><ul><li>habit of “puzzling” the letters by </li></ul><ul><li>nesting, overlapping with a </li></ul><ul><li>simultaneous mirroring, or perhaps </li></ul><ul><li>overlapping in a rotating sequence. I </li></ul><ul><li>would like to uncover something </li></ul><ul><li>treating 16 th -18 th century practices </li></ul><ul><li>- 16 th century Italian even better. </li></ul>Sample Curatorial Query
  11. 13. Library Staff Adopts Web 2.0 <ul><li>Watson Library staff began experimenting with Web 2.0 tools in September 2006. </li></ul><ul><li>Capitalizing on this buzz, a volunteer team of interested staff was formed to explore these new tools. </li></ul>
  12. 14. The Web 2.0 Team Circulation Serials ILL Electronic Resources CJK Acquisitions Library Systems Cataloging Reference Left to right: Lisa Beidel, Erika Hauser, Robyn Fleming, Deborah Vincelli, Renée Watson, Jennie Pu, Angela Washington, Dan Lipcan & John Lindaman.
  13. 15. A Few Things You Should Know About The Web 2.0 Team … <ul><li>Auto-didactic and experimental in nature </li></ul><ul><li>Had the support of the Chief Librarian </li></ul><ul><li>Used Web 2.0 tools to organize itself </li></ul>
  14. 17. <ul><li>The Web 2.0 Team </li></ul><ul><li>met to give informal </li></ul><ul><li>presentations to </li></ul><ul><li>team members on </li></ul><ul><li>different Web 2.0 </li></ul><ul><li>tools. </li></ul>
  15. 18. The team created a wiki to place our presentation notes.
  16. 19. Each team member worked on a tool.
  17. 20. <ul><li>LibraryThing Wikis Blogs Flickr Podcasts CiteULike Quintura PennTags RSS AquaBrowser Google Notebook Google Alerts Google Docs Google Scholar </li></ul><ul><li>Google Book Search </li></ul>
  18. 21. Demystifying Web 2.0 Class: Instructional Goals <ul><ul><li>Demystify the idea of Web 2.0 </li></ul></ul><ul><ul><li>Present Web 2.0 tools as relevant to the Museum environment </li></ul></ul><ul><ul><li>Address our patrons’ concern with privacy and quality </li></ul></ul>
  19. 22. How Did We Accomplish This? <ul><li>Selected seven Web 2.0 tools : </li></ul><ul><ul><ul><ul><ul><li>blogs </li></ul></ul></ul></ul></ul><ul><ul><ul><ul><ul><li>wikis </li></ul></ul></ul></ul></ul><ul><ul><ul><ul><ul><li> </li></ul></ul></ul></ul></ul><ul><ul><ul><ul><ul><li>Flickr </li></ul></ul></ul></ul></ul><ul><ul><ul><ul><ul><li>Google Notebook </li></ul></ul></ul></ul></ul><ul><ul><ul><ul><ul><li>RSS </li></ul></ul></ul></ul></ul><ul><ul><ul><ul><ul><li>podcasts </li></ul></ul></ul></ul></ul>
  20. 23. Lead By Example
  21. 24. Avoided “Tech Talk”
  22. 25. Used Relevant Examples
  23. 29.
  24. 39. Concern with Privacy and Quality
  25. 40. We developed a mantra for our class: “ Content can be public, completely private, or restricted to a select group of colleagues – you decide .” Concern with Privacy
  26. 41. We invited our patrons to evaluate information critically regardless of the container … Concern with Quality
  27. 42. “ Not all wikis are nightmarish, unvetted entities that exist in the wild … like any other online tool, wikis can be authoritative sources if authored and edited by experts.” (Quote from our class blog)
  28. 47. Marketing & Launch
  29. 50. Word of mouth Department liasons Committee meetings Emails Flyers Museum newsletter 2.0 marketing
  30. 51. Go to the customer
  31. 52. Customize content: show relevant examples
  32. 53. The Cloisters
  33. 54. We offered treats too.
  34. 55. All attendees were promptly followed-up with a short email and survey questions
  35. 56. Presenters shared their experience and tips with the rest of the team
  36. 57. The presentation blog was very much alive.
  37. 58. Results
  38. 59. High interest from staff Asian Art American Paintings Arts of Africa, Oceania Americas
  39. 60. Musical Instruments Medieval Modern Drawings and Prints
  40. 61. 4 months: 32 departments, 250+ attendees European Paintings
  41. 62. New York Historical Society New York Metropolitan Chapter of the Art Libraries Society of North America
  42. 63. Feedback
  43. 64. I had heard of some of these tools before but hadn't considered them in a research context. I was especially surprised to see that institutions have begun to start Flickr accounts and blogs.
  44. 65. Many of the tools presented could be useful for understanding digital imaging and licensing issues . Photo by Mary Harrsch
  45. 66. <ul><li>Flickr has proven very handy in sharing fieldwork photographs. </li></ul>
  46. 67. <ul><li>I was relieved to know that, even as a compulsive note taker, I didn’t need to take endless notes. </li></ul>
  47. 68. <ul><li>I love the way this is taking fire. </li></ul><ul><li>-Chief Librarian </li></ul>
  48. 69. Follow up: a year later
  49. 70. We surveyed Web 2.0 class attendees a year later
  50. 71. <ul><li>80% of respondents used at least one Web 2.0 tool </li></ul><ul><li>Over 50% used a Web 2.0 tool in the past week </li></ul><ul><li>The most popular tool is flick r </li></ul>
  51. 72. <ul><li>“ I have a delicious space for all the online manuscripts and library catalogues I need for my exhibition. My research assistant and I use it multiple times daily.” </li></ul><ul><li>“ I've used flickr to find architectural images for a timeline page.” </li></ul><ul><li>“ I use Google Notebook to maintain research documents and spreadsheets from work and home.” </li></ul><ul><li>“ I've used Wikis and RSS feeds to receive relevant information for any research we might be doing and to keep up to date with industry trends.” </li></ul><ul><li>“ I have created a wiki on the subject of book conservation.” </li></ul>Various ways of integrating Web 2.0 into work
  52. 73. Watson Library 2.0
  53. 74. New technology should always: <ul><li>Solve existing problems, or </li></ul><ul><li>Make work easier </li></ul>
  54. 75. There had to be a better way Problem: creep of the internal shared drive
  55. 76. Solution: WatsINFO
  56. 77. <ul><li>Meeting notes </li></ul><ul><li>Conference reports </li></ul><ul><li>Announcements </li></ul><ul><li>Projects </li></ul><ul><li>Changes/updates in workflow </li></ul><ul><li>News bites </li></ul><ul><li>And much more </li></ul>What goes on WatsINFO:
  57. 78. Comments invite participation by all and build community
  58. 80. The old library manual
  59. 81. The old library manual
  60. 82. Sustainable library IT <ul><li>Built on Wordpress </li></ul><ul><li>Many free plug-ins </li></ul><ul><li>no programming required </li></ul><ul><li>Multiple admins = no bottleneck </li></ul>
  61. 83. Google docs for reference desk schedules
  62. 84. Google Calendar to schedule swing work stations
  63. 85. Example of an area calendar Workstation, volunteer name & staff supervisor
  64. 86. Class registration sheets on Google Docs
  65. 87. Keeping track of who’s who in the library with flickr
  66. 89. New E-Resources Instruction Team (ERIT) -subscription -traditional -new 2.0 tools
  67. 92. Online class guides can be downloaded or printed
  68. 93. <ul><li>Library Units => Teams </li></ul><ul><li>Cross-functional </li></ul><ul><li>Teams are: </li></ul><ul><ul><li>voluntary </li></ul></ul><ul><ul><li>largely autonomous </li></ul></ul><ul><ul><li>free to experiment </li></ul></ul>
  69. 94. Ripple effects: Museum 2.0
  70. 95. Watson Library Open Houses
  71. 96. New monthly lunches with Information Technology Department
  72. 98.
  73. 99. The MMA official facebook page
  74. 101. Feeds to Museum podcasts Feeds to Medieval Garden (blog)
  75. 102. Links back to authoritative content on MMA website
  76. 103. Links to the Met on YouTube
  77. 104.
  78. 105.
  79. 107. Suffer In Advance ‘ Snap the whip’ and figure it out as you go
  80. 108. Support from the head is key.
  81. 109. Thank you! Please feel free to contact us at: [email_address] [email_address]