Nice Product Road Map May99

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Product Road Map

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Nice Product Road Map May99

  1. 1. Product Road Map 1999- 2000 Orlando Moreno omoreno@hotmail.com 408.656.2498
  2. 2. Product development strategy • Stabilize current offerings and new technologies. • Developing a system solution not individual products • Feature enhancement in target markets Orlando Moreno
  3. 3. Product development strategy • Customized integration with partners • Two versions per year (NiceUniverse delayed release) Orlando Moreno
  4. 4. AMLO System - Feb 98 • NiceLog 8.0 • Non commercial • NiceCLS 4.35 • In production • Unified Applications • Non commercial • NiceLog 8.0 • Beta Test Orlando Moreno
  5. 5. NiceCLS 4.35 • Resource management • Monitoring application • Lucent enhancements Orlando Moreno
  6. 6. NiceUniverse 4.2 - Sep 99 • Auto deletion • Monitor + ROD (voice and screen) • Stand alone evaluator • Mixed environment • Screen capture enhancements Orlando Moreno
  7. 7. NiceLog 8.1 system - Oct 99 • NiceLog 8.1 • NiceCLS 8.1 • Unified applications 8.1 Orlando Moreno
  8. 8. NiceLog 8.1 • More Input channels (up to 224 channels per unit) • New Archiving Design (+MO & AIT) and more disk space • Active E1/T1 playback • Passive Lucent Extension Recording • Talking Clock Orlando Moreno
  9. 9. NiceCLS 8.1 • Unified scheduling • Updated CAPI SDK • Additional environment support Orlando Moreno
  10. 10. Unified applications • One Application Suite of Systems with or without NiceCLS • New (Microsoft compliant) Look- and-Feel • Multi-CLS Query • Monitor Application • Send Voice Playbacks via Email • Better outputMoreno Orlando management
  11. 11. NiceUniverse 4.5 - Dec 99 • Call schedule per week/month • Scoring and reporting enhancments • Bulk time recording • Multi Screen Logger Support • Basic archiving • Win 98 Support Orlando Moreno
  12. 12. NiceLog 8.5 system - Q2 2000 • NiceLog 8.5 • NiceCLS 8.5 • Unified applications Orlando Moreno
  13. 13. NiceLog 8.5 • New Hardware Architecture • CTI based Selective Archiving • External Logging (EMC type solutions) • Maintenance and Installation Features • More Active/Passive digital set recording • Improved API • VoIP (H.323) Playback Orlando Moreno
  14. 14. NiceCLS 8.5 • Call path support • Audio tester • Additional CTI drivers • Scheduling enhancments • Cradel to grave • Media liabrary Orlando Moreno
  15. 15. Unified applications • MS-Outlook Integration • Web based Query • Enhanced reporting • Enhanced Installation tools • BIT and Reports via Email Orlando Moreno
  16. 16. NiceUniverse 5.0 - Q2 2000 • System Archiving • Internet applications • Single box system • Customer survey • WFM enhancments • Minimize SQL requirements Orlando Moreno
  17. 17. Nice products Release Forecast NU 5.0 NU 45 NU 42 NL 8.5 NU 4.1 NL 8.1 NL 80 AMLO Feb-99 May-99 Aug-99 Nov-99 Feb-00 May-00 Orlando Moreno
  18. 18. Questions Orlando Moreno omoreno@hotmail.com 408.656.2498 408.656.2498 omoreno@hotmail.com 18

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