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Small And Micro Business Systems Issues

Gradient Consulting have a wealth of experience in helping companies of all sizes, in a variety of sectors manage their system issues. They have written this short guide about computerised information systems, specifically with the owners and managers of micro and small businesses in mind.

For more information, please visit www.gradientconsulting.com or call 01706 212 992.

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Small And Micro Business Systems Issues

  1. 1. Systems Issues:Micro and Small Businesses<br />Cathie Metcalfe<br />Gradient Consulting<br />
  2. 2. Agenda<br />Common Issues<br />Selection Issues<br />Common Systems<br />Selection Process<br />Implementation & Review<br />
  3. 3. Common Issues<br />Company has grown up from “one man band”<br />What worked well for one person, doesn’t scale to two<br />Bespoke packages<br />What seemed like a cheap alternative at the time doesn’t have scope to mature as the business develops<br />No training<br />System has been implemented, but no procedures exist and no training was ever given<br />
  4. 4. Selection Issues<br />Micro and small businesses find it hard to know when to move to a more formal system<br />Documentation of requirements<br />Review of processes<br />Often vendor or software led<br />Poorly structured contracts<br />No expectation management<br />
  5. 5. Common Systems<br />Sage 50<br />Mamut<br />123 MRP<br />Pegasus Opera (Infor)<br />MS Dynamics<br />Niche players<br />
  6. 6. Selection Process – 5 days<br />User Interviews – 2 day<br />Generate SOUR – 1 day<br />Issue to 3 or 4 vendors<br />Analyse responses to documents – ½ day<br />View 2 demonstrations – 1 day<br />Review contracts, prepare team for implementation – ½ day<br />
  7. 7. Implementation & Review<br />Project management – 2 days<br />Key vendor contact<br />Support testing and training<br />Review – 1 day<br />Future enhancements<br />Reporting requirements<br />Plans to resolve outstanding issues<br />

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