Mark's successes

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A short presentation on some of the successes Mark has achieved in various roles and industries using desensitised information.

Published in: Career, Business, Education
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Mark's successes

  1. 1. Mark Oldfield Improvements Designer Summary of Successes
  2. 2. Formalising the Transport Process <ul><li>Mark has brought a level of professionalism to the process by: </li></ul><ul><li>Conducting reviews of Transportation requirements </li></ul><ul><li>Requesting Formal Tenders from potential providers </li></ul><ul><li>Negotiating appropriate Contracts </li></ul><ul><li>Monitoring performance through document KPIs </li></ul><ul><li>Building amicable Company/Provider relationships </li></ul><ul><li>Typical results: </li></ul><ul><li>>10% reduction in transportation costs </li></ul><ul><li>Improved delivery performance </li></ul><ul><li>Reduction in Customer Complaints </li></ul>
  3. 3. Continuous improvements = improved efficiency For Customer Service Centre
  4. 4. Continuous improvements = decrease in errors For Customer Service Centre
  5. 5. Continuous improvements = no increase in wage costs
  6. 6. Environment, Health and Safety <ul><li>Mark has not only ensured the regulatory requirements towards EHS has been meet but also raised the level of safety awareness by publishing a comprehensive Emergency Manual incorporating training requirements, reviews and KPIs. </li></ul><ul><li>Staff now have a document they not only can refer to, but must also adhere to. </li></ul>
  7. 7. Project: Call Centre One of Mark’s projects was to set up a 12 seat call centre, including fully interactive conference room, ancillary offices and lunch room. A new IP communications system was included with full Computer-Telephony Integration
  8. 8. Project: Site Security Mark has also set up site security – site is now monitored 24/7 by a state of the art digital CCTV system, accessed via company VPN.
  9. 9. Morphing <ul><li>Mark has the ability to migrate (and/or morph) his skills across companies and industries – taking the best from the previous and enhancing the current. </li></ul>Industries Mark has worked in: Aerospace Medical Equipment White Goods Consumer Discretionary Cosmetics Industrial

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