Human Resource Planning In Hotel Business


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Human Resource Planning In Hotel Business

  1. 1. Human Resource Planning of Hotel Blue Paradise Presented by:- Aditya Modani
  2. 2. About us….. <ul><li>The BLUE PARADISE GROUP OF HOTEL , a 5 - ssar deluxe business hotel, stands majestically amidst 12 acres of lush green gardens and a sparkling lagoon in the garden city of Bangalore. It's attributes of comfort, technology and design, along with the regal ambience, combines to provide outstanding service to the business traveler & the most impressive pool side restaurant. Situated 2.5 kilometers away from the International airport, it is in close proximity to the central business district and a stroll from the KGA golf course. </li></ul>
  3. 3. About Hotel………… <ul><li>125 elegantly furnished deluxe rooms & suites </li></ul><ul><li>Large business desk in all rooms </li></ul><ul><li>2 Line telephones in all rooms </li></ul><ul><li>100 channel cable TV </li></ul><ul><li>Broadband high speed internet access </li></ul><ul><li>Business Centre </li></ul><ul><li>Round the clock butler service </li></ul><ul><li>Laundry & Dry Cleaning </li></ul><ul><li>Board rooms & Meeting rooms </li></ul><ul><li>Outdoor Swimming Pool </li></ul><ul><li>World's Finest Club Floors </li></ul><ul><li>Electronic safe in all rooms </li></ul><ul><li>Single line telephone in all the bathrooms </li></ul><ul><li>Fully stocked mini-bar </li></ul><ul><li>Concierge Services </li></ul><ul><li>24 hr In-Room dining </li></ul><ul><li>Limousine Services </li></ul><ul><li>Asia's Premier Spa </li></ul><ul><li>WI-FI connectivity is available throughout the hotel. </li></ul>
  4. 4. What is Human Resource Management <ul><li>Human Resource Management field, including knowledge of job analysis, human resource planning, recruiting, employment selection, equal employment opportunity, performance appraisal, compensation, incentives, benefits, and labor relations. </li></ul>
  5. 6. Types of openings in the hospitality industry…….. <ul><li>Office of Finance </li></ul><ul><li>Office of Facilities Planning & Management (OFPM) </li></ul><ul><li>Office of Human Resources </li></ul><ul><li>Project Managers </li></ul><ul><li>Development Office </li></ul><ul><li>Food & Beverages Department </li></ul><ul><li>Laundry Services </li></ul><ul><li>Systems </li></ul><ul><li>Front Desk </li></ul>
  6. 7. Office of Finance Chief Accountant Credit Officer Account’s Officer System Coordinator Credit Supervisor Credit Assistants Internal Auditors Audit Assistants
  7. 8. Office of Facilities Planning & Maintenance (OFPM) Chief security Officer Duty manager Training Manager Supervisors Time keepers Assistant Training manager Security Personnel Chief Officer Maintenance Preventive Maintenance Manager Break down Maintenance Manager Predictive Maintenance Manager
  8. 9. Human Resource Department Senior Manager (HRM) Personal Officer Personal Supervisor Time keeper Personal Cafeteria Assistance Industrial & Cooperate Relation manager Assistant manager (HRM) Officer Recruitment Secretary
  9. 10. Front Desk Department Front Office manager Secretary Duty Manager Guest, Reservation Executive Front Office In charge Reservation Supervisor Bell Boys Airport Representative Telephone Operators
  10. 11. Food & Beverages Department F & B Manager Banquet Manager Restaurant manager Assistant restaurant manager Captain/hostess Senior steward Steward
  11. 12. Kitchen & Food production Chief Chef Junior chef Specialty Cook Utility Assistants Utility assistants Sous Chef
  12. 13. Marketing Department Chief Marketing Officer Public Relationship Officer Executive Marketing Officers
  13. 14. House Keeping & Laundry Department Executive Supervisor Floor Supervisor Asst. Executive House Keeper Room Attendants Laundry Manager Supervisor Laundry Attendants
  14. 15. Job Description (HRM) <ul><li>He will manage the medium and long-term strategic planning of HR policies, initiatives and interventions relating to faculty management. He will analyse statistics, reports, trends and submit proposals to management to achieve overall HR objectives and goals. This portfolio includes the administration of academic headship appointments and managing programmes for faculty as well as participation in cross-functional projects. </li></ul><ul><li>He will be an important member of the HR team in partnering the senior management and line managers to develop and implement strategic human capital development initiatives such as talent management, succession planning, leadership development, manpower planning and organizational development which align people, systems, structures and work processes to the organisation’s overall mission and goals. </li></ul>
  15. 16. Job Description (Finance) <ul><li>He will be responsible for inventory management, taxation and property tax as well as treasury functions including cash flow management and credit facilities with banks. He will be a key member of the finance management team and will assist in systems implementation and enhancement as well as any other ad-hoc projects. Other responsibilities include liaison with bankers, lawyers and external parties. </li></ul><ul><li>He will be responsible for the budgeting, management reporting and analysis of Departments’ monthly financial & operating performance, highlighting of issues to management. </li></ul>
  16. 17. Job Description (Security & Maintenance ) <ul><li>He will assist the Head of Campus Security in restructuring the security workforce and revamp, plan, implement and manage a strategic security philosophy and blueprint including policy formulation, crisis management, audit and promotion of security awareness. </li></ul><ul><li>Maintenance Department : There are three types of maintenance department. </li></ul><ul><li>Preventive maintenance : This is done in order to maintain the items in the hotel at periodic levels . They will be knowing the shelf life of the instrument or the system and will be replaced periodically . </li></ul><ul><li>Breakdown maintenance : When any items fail this type of maintenance is done and they replace then when the system fails. </li></ul><ul><li>Predictive maintenance : In it the shelf life of the product or the system will be know and will be known and will be replaced then and there itself. </li></ul>
  17. 18. Human resource policies <ul><li>Attraction and Retention Strategies </li></ul><ul><li>Focus on Reward </li></ul><ul><li>Performance & Reward Model </li></ul><ul><li>Performance management systems/performance </li></ul>
  18. 20. Performance & Reward Model Rewards Expectation Rewards Expectation Contribution Contribution Extrinsic Rewards Intrinsic Rewards Organisational Learning Organisational Learning Personal Learning Personal Learning Organisational Context Resources/ Support Competencies/ Capability Performance Level of Satisfaction Level of Effort Perception of Equity
  19. 21. Provision of Remuneration Package Items for CEO/GM and Senior Executives <ul><li>Employee superannuation contributions </li></ul><ul><li>Council vehicle </li></ul><ul><li>Employer superannuation contributions </li></ul><ul><li>Professional association membership </li></ul><ul><li>Laptop </li></ul><ul><li>Mobile phone </li></ul><ul><li>Self education expenses </li></ul><ul><li>Uniforms </li></ul><ul><li>Salary continuance insurance </li></ul><ul><li>Child care </li></ul><ul><li>Financial planning </li></ul><ul><li>Annual leave loading </li></ul><ul><li>Second council vehicle </li></ul><ul><li>Health evaluation or medical checks </li></ul><ul><li>Total and permanent disablement insurance </li></ul><ul><li>Parking (liable to FBT) </li></ul><ul><li>Club or gym subscriptions </li></ul><ul><li>Vehicle allowance </li></ul><ul><li>Life insurance </li></ul><ul><li>Home, personal or investment loans </li></ul><ul><li>Payment of private telephone accounts </li></ul>
  20. 22. Conclusion <ul><li>All the above mentioned human resources policies of our organization will help us to retain the employees and will led to feeling of job satisfaction among the employees. </li></ul><ul><li>These policies also will help in new recruitments and will help in achieving the organizational goals. </li></ul>
  21. 23. Thank You