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Customer Service is simply interpersonal communication in a professional setting.
Creating ... mov . inetloc
Listening •  Fully understanding your customer •  Review what you heard the  customer saying Non-verbal •  Smiling •  Nodd...
fast fun friendly ("Target: careers: culture," 2010)
We treat you right! ("History of dairy," 2010)
© alison welwood ("Nordstrom careers: our," 2010)
Inevitably,  there always is an unsatisfied customer.
C  – Control A  - Acknowledge R  - Refocus P  – Problem  Solve (Bacal, 2004)
Rewards & Benefits <ul><li>Financially </li></ul><ul><li>Professionally </li></ul><ul><li>Spiritually </li></ul>--HEALTH B...
Works Cited Target: careers: culture. (2010).  Retrieved from  http://sites.target.com/site/en/company/page.jsp?contentId=...
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Customer service(2)

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  • Just a quick note that page 10 mentions my CARP model, and just wanted to add that if you are interested in the complete method, drop into http://angrycustomer.org
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Customer service(2)

  1. 3. Customer Service is simply interpersonal communication in a professional setting.
  2. 4. Creating ... mov . inetloc
  3. 5. Listening • Fully understanding your customer • Review what you heard the customer saying Non-verbal • Smiling • Nodding • Eye Contact
  4. 6. fast fun friendly (&quot;Target: careers: culture,&quot; 2010)
  5. 7. We treat you right! (&quot;History of dairy,&quot; 2010)
  6. 8. © alison welwood (&quot;Nordstrom careers: our,&quot; 2010)
  7. 9. Inevitably, there always is an unsatisfied customer.
  8. 10. C – Control A - Acknowledge R - Refocus P – Problem Solve (Bacal, 2004)
  9. 11. Rewards & Benefits <ul><li>Financially </li></ul><ul><li>Professionally </li></ul><ul><li>Spiritually </li></ul>--HEALTH BENEFITS
  10. 12. Works Cited Target: careers: culture. (2010). Retrieved from http://sites.target.com/site/en/company/page.jsp?contentId=WCMP04-031452 Nordstrom careers: our culture. (2010). Retrieved from http://about.nordstrom.com/careers/company/our-culture.asp History of dairy queen, idq- dairy queen. (2010). Retrieved from http://www.dairyqueen.com/us-en/history/(&quot;History of dairy,&quot; 2010) Bacal, R. (2004). What is the Carp system for defusing angry customers?. Retrieved from http://customerservicezone.com/faq/angercarp.htm

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