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Midwest Technology Resources


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Helping Utilities and ISPs be more profitable

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Midwest Technology Resources

  1. 1. Midwest Technology Resources Assisting Utilities with Implementing Profitable Broadband Internet Strategies
  2. 2. Areas of Focus <ul><li>Broadband Technology Selections </li></ul><ul><li>Project Management of Infrastructure Implementation </li></ul><ul><li>Marketing and Sales Strategy </li></ul><ul><li>Provisioning and Installation Systems </li></ul><ul><li>Back-End Infrastructure and Monitoring </li></ul><ul><li>Cost modeling, ROI, and Pricing </li></ul><ul><li>Billing and Customer Support Systems </li></ul>
  3. 3. Broadband Technology Selections <ul><li>Addressable Market Demographic Analysis </li></ul><ul><li>Competition, Alternatives and Sourcing Assessment </li></ul><ul><li>Technology and Brand Comparisons </li></ul><ul><ul><li>Wireless </li></ul></ul><ul><ul><li>Broadband over Power Line (BPL) </li></ul></ul><ul><ul><li>Satellite </li></ul></ul><ul><ul><li>Cable and DSL </li></ul></ul><ul><li>Specifications for RFPs Sourcing and Installation </li></ul><ul><li>Obsolescence Planning and Upgrade Management </li></ul><ul><li>Customer Premise Equipment Requirements </li></ul>
  4. 4. Project Management of Infrastructure Implementation <ul><li>Site acquisition and planning </li></ul><ul><li>Site Agreements, Terms and Contracts </li></ul><ul><li>Network Architecture and Topology </li></ul><ul><li>Infrastructure testing and certification </li></ul><ul><li>Roll out Plan and Management </li></ul><ul><li>Resource Allocation and Management </li></ul>
  5. 5. Marketing and Sales Strategy <ul><li>Marketing Plan to Existing Customer Base </li></ul><ul><li>Inside Sales Resource Requirements </li></ul><ul><li>Sales Strategy </li></ul><ul><li>Indirect Sales Channel Development </li></ul>
  6. 6. Provisioning and Installation Systems <ul><li>Customer Qualification Approaches </li></ul><ul><li>Customer Premise Equipment Provisioning </li></ul><ul><li>Installation Resource Scheduling </li></ul><ul><li>Installation Procedures and Checklists </li></ul><ul><li>Installation Supplies and Tools </li></ul><ul><li>Customer Satisfaction Surveys </li></ul>
  7. 7. Back-End Infrastructure and Monitoring <ul><li>Back-end Resource Requirements </li></ul><ul><li>Server Resources </li></ul><ul><ul><li>Authentification and Security </li></ul></ul><ul><ul><li>E-mail, DNS, Internal and External Websites </li></ul></ul><ul><ul><li>Customer, Equipment, Service Databases </li></ul></ul><ul><ul><li>Billing and Customer Support Systems </li></ul></ul><ul><ul><li>Monitoring, Measurement and Alarm </li></ul></ul><ul><li>In-house vs Service Provider </li></ul><ul><li>Manpower Expertise and Requirements </li></ul>
  8. 8. Cost modeling, ROI, and Pricing <ul><li>Accurate Model of Service Costs </li></ul><ul><li>Customer Acquisition Projections </li></ul><ul><li>Revenue Modeling and Price Impacts </li></ul><ul><li>ROI Models, Lease vs. Buy, Capitalization </li></ul><ul><li>Broadband Alternatives Assessment </li></ul><ul><li>Premium Service Offerings and Tier Pricing </li></ul><ul><li>Bundled Service Discounts and Incentives </li></ul>
  9. 9. Billing and Customer Support Systems <ul><li>Billing System Assessment </li></ul><ul><li>Billing System Integration and Modification </li></ul><ul><li>Marketing Existing Customers Through Bills </li></ul><ul><li>Customer Relationship Management </li></ul><ul><li>CRM and Customer Support Systems </li></ul><ul><li>Trouble Ticketing and Tier 2 Support Plan </li></ul><ul><li>Customer Service Rep Training </li></ul><ul><li>CSR Tools and Customer Tracking </li></ul>
  10. 10. Experience to Lead the Way <ul><li>Midwest Technology Resources was founded by John K McNichols to assist ISPs and Utilities in evaluating, implementing and assessing Broadband Internet as a profitable service offering. Mr. McNichols has had over 15 years of Telecommunications Technology experience in the development, implementation and business operations in telecommunications and the Internet business segment. John has a degree in Electrical Engineering and Engineering Management and can assist in technology and business assessments, avoiding the pitfalls and providing documented results, findings, recommendations and systems. John led the transition of a successful Broadband ISP that was purchased in part by a Midwestern Utility. John has developed a team of industry experts and can bring that extensive experience to bare on your unique situation. Our experience in Broadband ISP provisioning, implementation and operations can put your organization on the right foundation and implement processes and systems to make it profitable without major trial and error costing you both valuable time and customers. </li></ul>
  11. 11. Contact us Today to Get Started on Improved Broadband Service Profitability Sales: John McNichols Phone: 317 536-9300 Video Phone: 317 348-1326 Email: FREE - No Obligation Assessment Consultation