Kelly IT Resources


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  • These pie charts represent the 3,500 KITR employees assigned last year. The eight categories used to breakdown the workforce are the same eight identified by the Northwest Center for Emerging Technologies ( and adopted by the Information Technology Association of America ( the KITR employee breakdown is very similar to the marketplace in general
  • Kelly Services won the Stevie Award TM from the American Business Awards for “Best Overall Web Site Design” for the temporary employees’ Web site. The award was presented on June 6, 2005 at the third annual American Business Awards, a national business award program recognizing exemplary workplace performance. Congratulations to the Kelly eBusiness team! About The Stevie Awards Hailed as “the business world’s own Oscars” by the New York Post (April 27, 2005), Stevie Awards are conferred in three programs: The American Business Awards, The International Business Awards, and The Stevie Awards for Women Entrepreneurs. Honoring companies of all types and sizes and the people behind them, the Stevies recognize outstanding performances in the workplace worldwide. Learn more about The Stevie Awards at .
  • Kelly has aggressively pursued external assessment and certification of our Quality system since 1994. The framework that provides a systematic approach to integrating and achieving customer, quality, and company performance objectives. The KQMS connects "why we do business" with "how we do business" to ensure we meet and exceed our customers’ needs. While everyone talks about quality, not everyone can measure and deliver it like we can. Our Kelly Quality Management System, or KQMS, is based on Malcolm Baldrige National Quality Award criteria, plus ISO 9000 and other customer-specific standards. The Kelly Quality Management System is an integral part of company operations at every level, from our corporate headquarters to branches to the individual employee. All of Kelly’s corporate and field operations participate in KQMS, ensuring that throughout our organization we deliver consistently superior service to our customers. We have an entire corporate department dedicated to developing and maintaining quality systems and standards. We set performance goals based on our customers’ stated priorities, then we let customers see exactly how well we are measuring up. Internally, quality results are carefully assessed during performance reviews.
  • Note: Customize to the clients needs - look to your Discovery Agreement for clues Long term view of our relationship with employees Zero debt - especially important in tight economic times Standardization in process and quality Successful tract record in taking over large programs - refer back to slide with accounts listed Over 800 on-site relationships to leverage knowledge and experience from Suppliers work well within the Kelly system; Activity Based Costing methods allow us to reduce the suppliers overall cost to prevent double billing to clients while maintaining profit margins for vendor community One-stop shop capabilities People, Process and Technology; one size does not fit all. Through analysis of existing tools and process we can map the right solution to each customer's needs
  • Kelly IT Resources

    1. 1. Kelly IT Resources 2009
    2. 2. Professional/Technical Resources Technical staffing since 1965 91% of the Information Week 500 Over 8,000 IT professionals
    3. 3. Key Service Offerings <ul><li>Contract, Contract to Hire and Direct Placement </li></ul><ul><li>Master Vendor and Managed Service Provider (MSP) programs </li></ul><ul><li>Project Solutions </li></ul><ul><ul><li>Help Desk (IT technical call centers) </li></ul></ul><ul><ul><li>Technology Deployments </li></ul></ul><ul><ul><li>Staff Augmentation (Support, Development) </li></ul></ul><ul><ul><li>Project Management </li></ul></ul>
    4. 4. Service Classifications <ul><li>Helpdesk and Desktop Support </li></ul><ul><li>Network Design and Administration </li></ul><ul><li>Programming and Software Development </li></ul><ul><li>Systems Analysis </li></ul><ul><li>Database Administration </li></ul><ul><li>Software Quality Assurance </li></ul><ul><li>eBusiness Implementation </li></ul><ul><li>ERP integration </li></ul><ul><li>Project Leadership and Management </li></ul>
    5. 5. ; Professional/Technical Resources Kelly IT Resources U.S. Offices West Region Central Region Southeast Region Northeast Region
    6. 6. Employee Retention/Attrition Rate Building an Online Community for Our Employees <ul><li>Kelly Career Network </li></ul><ul><li>Kelly Learning Center </li></ul><ul><li>my </li></ul><ul><li>Kudos! </li></ul>Kelly Services Wins Stevie Award TM for Best Web Site Design – Company’s Web Site for Temporary Employees Receives Highest Honor –
    7. 7. Customer Relationship Kelly Quality Management System <ul><li>The Kelly Quality Management System is a systematic approach to integrating customer, quality, and company performance objectives. </li></ul>KQMS Customer Quality Standards (Ford, Xerox, Intel) ISO 9001:2000* Baldrige National Quality Program COPC 2000 *Kelly is ISO 9001:2000 certified for all US Commercial branches, all US Automotive Services Group branches
    8. 8. Kelly Differentiators <ul><li>Understanding Customer’s Needs </li></ul><ul><li>Subject Matter Experts in each branch location </li></ul><ul><li>100% company-owned and operated </li></ul><ul><li>Contract or Permanent Hiring options </li></ul><ul><li>KITR Recruiting Center </li></ul><ul><li>National Database that can be accessed by any location </li></ul><ul><li>Diversity Hiring programs </li></ul><ul><li>Quality Programs </li></ul><ul><li>Formalized sub tier supplier process </li></ul><ul><li>Over 50 branch locations </li></ul><ul><li>E-Commerce and technology vision </li></ul>
    9. 9. CONTACT INFORMATION <ul><li>CONTACT INFORMATION </li></ul><ul><li>Jim Carter – Washington DC Metro Area District Manager </li></ul><ul><li>Phone – 703.917.0700 </li></ul><ul><li>FAX – 703.917.0772 </li></ul><ul><li>EMAIL – [email_address] </li></ul><ul><li>ADDRESS – 8133 Leesburg Pike #305, Vienna, VA 22182 </li></ul>