Arrows Group Healthcare


Published on

This gives a brief discription of the services Arrows Group Healthcare can supply, for further information please contact Lee McDonald

Published in: Economy & Finance, Business
  • Be the first to comment

  • Be the first to like this

No Downloads
Total views
On SlideShare
From Embeds
Number of Embeds
Embeds 0
No embeds

No notes for slide

Arrows Group Healthcare

  1. 1. ABOUT US Arrows Group Healthcare: specialists in recruiting fully complaint Nurses, Locums and Healthcare Workers throughout the UK. Arrows Group Healthcare has created a market leading, open system which provides high calibre staff and exceptional service 24/7, 365 days a year. Even at short notice. Arrows Group Healthcare has redefined bespoke healthcare recruitment with the development of their unique, dynamic model, the AG HIVE™, uniting the usually separate recruitment streams of Temporary, Contract, Permanent and Management. Established in 2003, Arrows Group has At the same time, we appreciate the quickly built an impressive reputation for importance of maintaining a happy and the consistent delivery of innovative, quality confident workforce, in order to deliver driven healthcare recruitment services that robust, efficient services to our clients. challenge the traditions and conventions of We ensure that our consultants maintain the industry. close relationships with our workforce and carefully look after their needs, so that they, Our core business focuses on providing in turn, can provide devoted care to the staff and services to specialist areas and service users with whom they work. secure environments, who benefit from the peace of mind that follows from our Arrows Group is fully compliant with the experience and in depth understanding of Care Quality Commission (CQC), and our these roles. Our clients include the NHS, service has been fully audited and passed Her Majesty’s Prisons (HMP), Mental Health with flying colours. Units and the Private Healthcare Sector. We focus specifically on the Service User, understanding that, in this sector, service users are often vulnerable and require a high level of care and attention. All of our Healthcare Consultants are fully trained and the service they provide is designed with the service users’ requirements in mind. 1
  2. 2. COmplIAnCE And VETTInG prOCEdUrES All Arrows Group healthcare staff are put through a rigorous vetting and registration process that adheres to Care Quality Commission (CQC) and industry standard regulations that are subject to external and internal audits. Vetting procedures check list: • Formal Interview and Clinical Assessment: This is conducted by our Nurse Manager, a qualified RGN • Enhanced Criminal Recrords Disclosure (CRB) Disclosure updated annually • CV detailing 5 yrs employment history • Valid Passport + Visa • Driving Licence • 2 x References • Proof of Address • NI Number and copy of Card • Immunisation details (Hep B, Rubella,Varicella, TB, HIV and HEP C, checks for EPP) • NMC card • Quarterly audit of NMC register In addition to this, registered midwives must produce the following: • In date CTG training • Intention to practice • Adult and Infant CPR training Training: The following training is offered to all Arrows Group Healthcare staff: Induction: Fire Safety, POVA, Food Hygiene, Infection Control, and Arrows Group Induction. Annual: Manual Handling and Basic Life Support/CPR training. Specialist training modules that include: PMVA, IV, Cannulation and Venepuncture. All our staff are supplied with an Arrows Group Healthcare Staff Book that contains detailed information on polices, procedures and general advice. 2
  3. 3. AG HIVE™ The AG HIVE™ represents Arrows Group Healthcare’s extensive services centre and how we deliver an exceptional, bespoke service to our clients. From 24/7 rapid response Temporary Bookings to longer term contracts and master vendor supplier management agreements, Arrows Group Healthcare combines cutting edge recruitment techniques within a single, flexible service offering. Entirely transparent, our unique AG HIVE™ approach allows our clients to engage just one layer of service or benefit from utilising a combination of service layers to ensure that complex recruitment requirements are fulfilled efficiently and effectively. Diverse techniques and wide ranging And no matter which service or combination candidate networks can be delivered by the of services our clients choose to receive, AG HIVE™, designed precisely for the needs they are always assured of our commitment of the client. to quality process and procedure. We define these needs, and establish the Every step of our recruitment lifecycle right conditions for a successful ongoing strictly adheres to our ISO 9001 Quality relationship, by always meeting our clients Management System, designed in line with face to face on site, prior to commencing our commitment to the APSCo and the any new client engagement. REC’s Code of Conduct along with strict adherence to the CQC Standards. 3
  4. 4. RESOURCE Arrows Group Healthcare database Arrows Group Healthcare network Off-Shore recruitment capability Mobile teams STAFF SCREENING Formal screening Background check – proof of identity Bespoke screening Security checks: CRB, POVA Clinical nursing interview 24/7 TEMP STAFF CONTRACTS Our rapid response Our client management teams are available 24 teams provide our hours a day, 7 days a temporary staff on short SPECIALIST SKILLS week ready to supply our term contracts – anything Midwifery fully qualified healthcare from 2 weeks up to 6 Pediatric, A&E, ITU staff for our clients when months+ - to our clients in Theatre, ODP order to provide reliable, they need them. familiar and flexible support to the areas that need them. ACCOUNT MANAGEMENT Dedicated account managers per client Resource allocation HYBRID Ongoing appraisal of performance Detailed progress reports Hybrid Recruitment allows clients to benefit from a combination of 24/7 Temporary Staffing, Contracts, Primary Supplierand Master Vendor candidate generation techniques, all within a single service, allowing our clients to benefit from a truly bespoke service. PRIMARY SUPPLIER MASTER VENDOR Whilst taking responsibility Our client are able to for filling all of our clients outsource their entire temporary requirements recruitment process and we guarantee this through centralise key processes appointing and managing a and supplier management 2nd tier of suppliers to SLA through the Arrows Group ensure all requirements Permanent client engagement get filled. Healthcare Master Vendor Contractor SLA Management Structure. Temp framework agreements TRAINING Industry approved Annual CPR and manual handling Modular based specialist training Hospital specific induction training COMPLIANCE & REGULATIONS CQC approved ISO 9001 Clinical goverance
  5. 5. KEy SKIll SETS Our priority is to support our clients and enable them to maintain the highest levels, and continuity of care they are able to provide to their patients. Arrows Group Healthcare have a highly skilled, mobile workforce which enable us to work in partnership with our clients in supplying key staff on a 24/7 basis. We are very proud of our staff and the critical services they provide. RGN’s: Our teams of RGN’s are experienced Nurses who make up a highly flexible workforce that enables our NHS Trust Hospitals to bolster their existing staffing options. Specialist Nurses: (A&E, ITU, PICU, RSCN, HDU, CCU & THEATRE, OPD, ODA) Our Specialist Nurses are supported by our Clinical Nursing Team in order to make sure that they are fully equipped to fulfil their duties, and also to ensure they are supported both on and off site. Midwives: Our dedicated Midwifery Service specialises in providing high calibre, experienced midwives to the NHS. Our Midwives are available on a 24/7 basis and also for longer term contracts / lines of work. We benefit from a full time Clinical Midwifery Manager who is responsible for recruitment and training for all of our Midwives. Healthcare Assistants: All our HCA’s are NVQ2 qualified and available to place into last minute 24/7 shifts or on longer term contracts / lines of work. 6
  6. 6. TESTImOnIAlS 1 HMP Holloway has worked closely with Arrows Group Healthcare since October 2008. Arrows Group Healthcare constantly supply highly competent healthcare and nursing staff that are experienced, confident and very able and we are always satisfied with their work. We have a great relationship with Arrows Group Healthcare and they are proven to be able to meet our demanding requirements on a regular basis. We will continue to work closely with them for the foreseeable future. Nursing Lead for Mental Health HMP Holloway 2 Arrows Group Healthcare provides highly trained, reliable staff to the trust on a regular basis. We rate their service highly and they provide temp nurses of a variety of disciplines across the wards. They play an important part in our overall staffing strategy by providing a flexible, temporary work force that is available when we need to use it. HR Manager NHS Trust 3 Arrows Group Healthcare have looked after me for the past 3 years in providing me with regular shift work at a small number of NHS hospitals in the Thames Valley area. The Arrows Group Healthcare team are responsive and have taken the time to understand my skills and strengths and as a result have enabled me to work regularly in the same wards for the same hospitals which helps me do my job to best of my ability. I always recommend them for their professionalism and commitment to high standards. Monica RGN 7
  7. 7. COnTACT US lOndOn ASHLEY HOUSE 18-20 GEORGE ST RICHMOND SURREY | TW9 1HY T: +44 (0) 208 439 5860 F: +44 (0) 208 439 5820 ARROWSGROUP.COM/HEALTH REGISTERED IN ENGLAND | no 4715439 VAT: 810315089 RICHMOND TOWN CENTRE Arrows Group Healthcare are proud sponsors of the NSPCC and Childline. A proud member of :