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Frankfinn Hospitality Assessment

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Frankfinn Hospitality Assessment

  1. 2. <ul><li>Frankfinn Institute </li></ul><ul><li>of </li></ul><ul><li>Air Hostess Training </li></ul><ul><li>(Adyar) </li></ul><ul><li>Learner’s name: P. Jithendar Kumar. </li></ul><ul><li>Accessor’s name: J. Lalitha. </li></ul><ul><li>Date: 10/02/2010 </li></ul>
  2. 3. Different outlets in a Hotel <ul><li>The different outlets in a hotel are: </li></ul><ul><li>Coffee shops. </li></ul><ul><li>Banquets. </li></ul><ul><li>Room services. </li></ul><ul><li>Discotheque. </li></ul><ul><li>Bar. </li></ul><ul><li>Pub. </li></ul><ul><li>Restaurants (specialty and Multi-cuisine) </li></ul>
  3. 4. <ul><li>Definition of a Coffee shop….. </li></ul><ul><li>A coffee shop is a small restaurant where drinks (Hot and cold) and snacks are sold. </li></ul><ul><li>Definition of Banquet halls….. </li></ul><ul><li>A function hall or banquet hall is a room for the purpose of hosting a party, banquet, reception, or other social event. </li></ul><ul><li>Definition of Room services….. </li></ul><ul><li>A department of a hotel that provides service to a guest in his hotel room, by providing him foods and drinks. </li></ul><ul><li>Definition of Discotheque….. </li></ul><ul><li>A discotheque is a public dance hall, for dancing on a popular music. </li></ul>
  4. 5. <ul><li>Definition of Bar….. </li></ul><ul><li>A room or establishment where alcoholic drinks are served over a counter or a counter where you can obtain food or drink. </li></ul><ul><li>Definition of a pub….. </li></ul><ul><li>A Pub is a place of business where alcoholic beverages are sold and drunk. </li></ul><ul><li>Definition of Restaurants…..(specialty) </li></ul><ul><li>A specialty restaurant is a restaurant which sells only one kind of food to the customers. (E.g. South Indian specialty restaurants) </li></ul><ul><li>Definition of Restaurants…..(Multi- cuisine) </li></ul><ul><li>A Multi- cuisine restaurant is a restaurant which sells different kinds of foods to the customers. (E.g. Italian, French, Indian Multi- cuisine restaurants) </li></ul>
  5. 6. Outlets, where, project was done <ul><li>Self- service, </li></ul><ul><li>Coffee shop, and </li></ul><ul><li>Room service. </li></ul>
  6. 7. Self- service outlets <ul><li>Outlet 1. </li></ul><ul><li>KFC Restaurant. </li></ul><ul><li>Outlet 2. </li></ul><ul><li>Domino’s pizza. </li></ul><ul><li>Outlet 3. </li></ul><ul><li>Pizza Hut. </li></ul><ul><li>Outlet 4. </li></ul><ul><li>Marry Brown. </li></ul>
  7. 8. Feedback form of Kfc restaurant
  8. 9. Kfc restaurant – feedback form 1 Poor Average Good Excellent Service yes Hygiene yes Ambiance yes Quantity yes Quality yes
  9. 10. Kfc restaurant – feedback form 2 Poor Average Good Excellent Service yes Hygiene yes Ambiance yes Quantity yes Quality yes
  10. 11. Kfc restaurant – feedback form 3 Poor Average Good Excellent Service yes Hygiene yes Ambiance yes Quantity yes Quality yes
  11. 12. Kfc restaurant – feedback form 4 Poor Average Good Excellent Service yes Hygiene yes Ambiance yes Quantity yes Quality yes
  12. 13. Feedback form of Domino’s pizza
  13. 14. Domino’s pizza – feedback form 1 Poor Average Good Excellent Service yes Hygiene yes Ambiance yes Quantity yes Quality yes
  14. 15. Domino’s pizza – feedback form 2 Poor Average Good Excellent Service yes Hygiene yes Ambiance yes Quantity yes Quality yes
  15. 16. Domino’s pizza – feedback form 3 Poor Average Good Excellent Service yes Hygiene yes Ambiance yes Quantity yes Quality yes
  16. 17. Domino’s pizza -- feedback form 4 Poor Average Good Excellent Service yes Hygiene yes Ambiance yes Quantity yes Quality yes
  17. 18. <ul><li>Feedback form of pizza- hut </li></ul>
  18. 19. Pizza- hut – feedback form 1 Poor Average Good Excellent Service Yes Hygiene Yes Ambiance Yes Quantity Yes Quality Yes
  19. 20. Pizza- hut – feedback form 2 Poor Average Good Excellent Service Yes Hygiene Yes Ambiance Yes Quantity Yes Quality Yes
  20. 21. Pizza- hut – feedback form 3 Poor Average Good Excellent Service Yes Hygiene Yes Ambiance Yes Quantity Yes Quality Yes
  21. 22. Pizza0 hut – feedback form 4 Poor Average Good Excellent Service Yes Hygiene Yes Ambiance Yes Quantity Yes Quality Yes
  22. 23. <ul><li>Feedback form of marry brown </li></ul>
  23. 24. Marry brown – feedback form 1 Poor Average Good Excellent Service Yes Hygiene Yes Ambiance Yes Quantity Yes Quality Yes
  24. 25. Marry brown – feedback form 2 Poor Average Good Excellent Service Yes Hygiene Yes Ambiance Yes Quantity Yes Quality Yes
  25. 26. Marry brown – feedback form 3 Poor Average Good Excellent Service Yes Hygiene Yes Ambiance Yes Quantity Yes Quality Yes
  26. 27. Marry brown – feedback form 4 Poor Average Good Excellent Service Yes Hygiene Yes Ambiance Yes Quantity Yes Quality Yes
  27. 28. Self- service outlets – bar diagram
  28. 29. Coffee shop outlet <ul><li>Name of the outlet: </li></ul><ul><li>Mocha (Adyar), </li></ul><ul><li>Mocha (Nungambakkam), and </li></ul><ul><li>Mocha (Greams road). </li></ul>
  29. 30. Feedback form of mocha (Adyar)
  30. 31. Mocha (Adyar) -- feedback form 1 Poor Average Good Excellent Service Yes Hygiene Yes Ambiance Yes Quantity Yes Quality Yes
  31. 32. Mocha (Adyar) – feedback form 2 Poor Average Good Excellent Service Yes Hygiene Yes Ambiance Yes Quantity Yes Quality Yes
  32. 33. Mocha (Adyar) – feedback form 3 Poor Average Good Excellent Service Yes Hygiene Yes Ambiance Yes Quantity Yes Quality Yes
  33. 34. mocha (Adyar) – feedback form 4 Poor Average Good Excellent Service Yes Hygiene Yes Ambiance Yes Quantity Yes Quality Yes
  34. 35. Feedback form of mocha (Nungambakkam)
  35. 36. Mocha (Nungambakkam) – feedback form 1 Poor Average Good Excellent Service Yes Hygiene Yes Ambiance Yes Quantity Yes Quality Yes
  36. 37. Mocha (Nungambakkam) – feedback form 2 Poor Average Good Excellent Service Yes Hygiene Yes Ambiance Yes Quantity Yes Quality Yes
  37. 38. Mocha (Nungambakkam) – feedback form 3 Poor Average Good Excellent Service Yes Hygiene Yes Ambiance Yes Quantity Yes Quality Yes
  38. 39. Mocha (Nungambakkam) – feedback form 4 Poor Average Good Excellent Service Yes Hygiene yes Ambiance Yes Quantity Yes Quality Yes
  39. 40. Feedback form of mocha (Greams road)
  40. 41. Mocha (Greams road) – feedback form 1 Poor Average Good Excellent Service Yes Hygiene Yes Ambiance Yes Quantity Yes Quality Yes
  41. 42. Mocha (Greams road) – feedback form 2 Poor Average Good Excellent Service Yes Hygiene Yes Ambiance Yes Quantity Yes Quality Yes
  42. 43. Mocha (Greams road) – feedback form 3 Poor Average Good Excellent Service Yes Hygiene Yes Ambiance Yes Quantity Yes Quality Yes
  43. 44. Mocha (Greams road) – feedback form 4 Poor Average Good Excellent Service Yes Hygiene Yes Ambiance Yes Quantity Yes Quality Yes
  44. 45. Coffee shop outlets – bar diagram
  45. 46. Room service outlet <ul><li>Name of the hotel : </li></ul><ul><li>GRT Grand </li></ul><ul><li>savera </li></ul><ul><li>residency towers </li></ul>
  46. 47. <ul><li>Feedback form of Grt Grand Hotel </li></ul>
  47. 48. Grt grand – feedback form 1 Poor Average Good Excellent Service Yes Hygiene Yes Ambiance Yes Quantity Yes Quality Yes
  48. 49. Grt grand – feedback form 2 Poor Average Good Excellent Service Yes Hygiene Yes Ambiance Yes Quantity Yes Quality Yes
  49. 50. Grt grand – feedback form 3 Poor Average Good Excellent Service Yes Hygiene Yes Ambiance Yes Quantity Yes Quality Yes
  50. 51. Grt grand – feedback form 4 Poor Average Good Excellent Service Yes Hygiene Yes Ambiance Yes Quantity Yes Quality Yes
  51. 52. <ul><li>Feedback form of savera hotel </li></ul>
  52. 53. Savera hotel – feedback form 1 Poor Average Good Excellent Service Yes Hygiene Yes Ambiance Yes Quantity Yes Quality Yes
  53. 54. Savera hotel – feedback form 2 Poor Average Good Excellent Service Yes Hygiene Yes Ambiance Yes Quantity Yes Quality Yes
  54. 55. Savera hotel – feedback form 3 Poor Average Good Excellent Service Yes Hygiene Yes Ambiance Yes Quantity Yes Quality Yes
  55. 56. savera hotel – feedback form 4 Poor Average Good Excellent Service Yes Hygiene Yes Ambiance Yes Quantity Yes Quality Yes
  56. 57. <ul><li>Feedback form of residency towers </li></ul>
  57. 58. Residency towers – feedback form 1 Poor Average Good Excellent Service Yes Hygiene Yes Ambiance Yes Quantity Yes Quality Yes
  58. 59. Residency towers – feedback form 2 Poor Average Good Excellent Service Yes Hygiene Yes Ambiance Yes Quantity Yes Quality Yes
  59. 60. Residency towers – feedback form 3 Poor Average Good Excellent Service Yes Hygiene Yes Ambiance Yes Quantity Yes Quality Yes
  60. 61. Residency towers – feedback form 4 Poor Average Good Excellent Service Yes Hygiene Yes Ambiance Yes Quantity Yes Quality Yes
  61. 62. Room service outlets – bar diagram
  62. 63. Acknowledgement <ul><li>I would like to express my heart filled gratitude to all those who gave me </li></ul><ul><li>the possibility to complete this assignment. It includes: </li></ul><ul><li>Frankfinn Institute of Air Hostess Training. </li></ul><ul><li>Centre head: Mrs. Anne Dalal. </li></ul><ul><li>Our Faculty: Mrs. J. Lalitha. </li></ul><ul><li>My Family. </li></ul><ul><li>And at last all those who directly or indirectly helped me in completing this assignment. </li></ul>

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