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O Canada! Home Of Retail Innovation


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O Canada! Home Of Retail Innovation

  1. 1. O Canada Canada’s best retail formats
  2. 2. Canada has hot new retail formats <ul><li>Recession at the end of the 1980’s caused Canadian retailers to rethink their operations </li></ul><ul><li>New formats emerged – off-price centres, power centres, hypermarkets, and big box retail. </li></ul><ul><li>Canadian retailers continue to evolve and adapt to meet customers’ needs </li></ul><ul><li>Let’s meet some Canadian retailers! </li></ul>
  3. 3. Lululemon athletica, inc. <ul><li>Yoga-inspired shapewear for women </li></ul><ul><li>Clothing for running, cycling, hiking </li></ul><ul><li>Yoga-oriented props and accessories, such as </li></ul><ul><li>Customers also wear most </li></ul><ul><li>lululemon garments as casual and </li></ul><ul><li>fashion-wear outside of an athletic </li></ul><ul><li>context. </li></ul>
  4. 7. <ul><li>TORONTO -- Lululemon Athletica Inc. stock jumped more than 50% on Friday -- its first day of trading -- after the Vancouver-based yoga wear retailer raised US$327.6-million from Canada's largest initial public offering this year. </li></ul><ul><li>The shares priced at US$18, well above initial expectations. The stock closed Friday's session at $28.00, with a gain of US$10 or 55.6%. After opening at US$25 -- 39% above the offering price -- the stock has traded between US$24.92 and US$28. </li></ul>
  5. 10. <ul><li>Established in 1973 as a natural footwear company, Roots is today Canada’s leading lifestyle brand known around the world for its wide range of quality leather goods, clothing and accessories. </li></ul><ul><li>Starting as a tiny store in Toronto selling the Roots Negative Heel Shoe, Roots now has more than 110 stores in Canada and the United States along with more than 30 locations in Asia. In addition, Roots has a state-of-the art leather goods factory and design centre in Toronto. </li></ul>
  6. 11. Olympic gear
  7. 12. <ul><li>Roots is also a leader in the sports field and a supporter of amateur athletes. Since 1998, when Roots began its formal Olympic involvement, outfitting the Canadian team, Roots has had unprecedented success with its official Olympic merchandise. In 2008, Roots will be the official outfitter of the USA Olympic Team at the Summer Olympic Games in Beijing, China. </li></ul>
  8. 14. Roots heads to the US
  9. 16. Indigo Books & Music <ul><li>Indigo Books & Music Inc. is the largest book retailer in Canada operating bookstores in all 10 provinces under the names, Indigo, Chapters, World's Biggest Bookstore, and Coles. Indigo also operates an online retailer of books, music, movies, and more. A Canadian company based in Toronto, Ontario, Indigo provides consumers with inspiring retail and online environments for books and life enriching products & services. </li></ul>
  10. 18. <ul><li>As of December 29, 2007, Indigo operated 249 stores including 88 superstores under the banners Indigo, Chapters and the World's Biggest Bookstore, and 161 small format stores under the banners Coles, Indigo, Indigospirit, SmithBooks and The Book Company . Along with the online business of , Indigo has become Canada's ultimate booklover's destination. </li></ul>
  11. 21. Liquor Control Board of Ontario <ul><li>The LCBO’s mission is: “To be a socially responsible, performance-driven and profitable retailer, engaging our customers in a discovery of the world of beverage alcohol through enthusiastic, courteous and knowledgeable service.” </li></ul>
  12. 22. <ul><li>The LCBO is continually improving itself in every way possible – by offering Sunday shopping, AIR MILES® reward miles, credit and debit payment options, value-adds and Limited-Time-Offer discounts. </li></ul><ul><li>Since 1990, the LCBO has received some 200 awards for staff training and development, store design, marketing, innovative retailing, corporate communications and social responsibility. </li></ul>
  13. 25. Celebrity guests…
  14. 26. Prestige locations
  15. 27. LCBO’s magazine
  16. 29. Shoppers Drug Mart <ul><li>Shoppers Drug Mart Corporation (Shoppers) is one of the most recognized and trusted names in Canadian retailing. The company is the licensor of over 900 full-service retail drug stores operating under the name Shoppers Drug Mart, or Pharmaprix in Québec. </li></ul>
  17. 30. <ul><li>Built on a foundation of professional expertise and personal service, Shoppers Drug Mart has been meeting Canadians' health care needs for over 40 years. What was once a small pharmacy in Toronto has grown into an organization of over 1,055 stores from coast to coast, becoming an indelible part of the lives of Canadians, young and old. </li></ul><ul><li>We have always remained true to our belief that the personal satisfaction of each and every customer is at the root of our success - and it can only be ensured by the commitment of people who realize that success is built one customer at a time. </li></ul>
  18. 31. Shoppers Home Healthcare Shoppers HomeHealthCare is focused on providing Canadians with the most complete selection of specialty home health care products and services, tailored to meet specific needs for health recovery and maintenance. With over 50 plus locations, Shoppers HomeHealthCare is Canada's largest retailer of home health care products and services.
  19. 32. <ul><li>September 15, 1922—The Beginning There are only 23,700 cars in Canada in 1913, but by 1922, the number jumps to 210,333 in Ontario alone. That year, two brothers, John W. and Alfred J. Billes, with a combined savings of $1,800, buy Hamilton Tire and Garage Ltd. in Toronto's east end. The brothers stock a small range of repair parts for the two most popular car makes, tires, batteries, and a home-made brand of anti-freeze—at a time when Toronto's 40,000 cars are being accepted as transportation. A big part of their early earnings come from renting out parking spaces in their heated garage—a necessity in those days if a car was to start on a cold morning. </li></ul>
  20. 33. <ul><li>Today, nine out of ten adult Canadians shop at Canadian Tire at least twice a year and 40% of Canadians shop at Canadian Tire every week. Eighty-five per cent of the Canadian population lives within a 15-minute drive of their local Canadian Tire store. Canadian Tire is three clearly defined, highly competitive, specialty stores under one roof—automotive, sports and leisure, and home products. The involvement of Canadian Tire Associate Dealers in the daily life of the communities they serve helps the retailer forge stronger links with its customers across Canada. The most extensive store renewal and redevelopment program in Canadian history is underway to ensure Canadian Tire continues to be the best at what customers value most. </li></ul>
  21. 34. Outside, and in
  22. 38. The year was 1945: the soldiers were coming home, Zoot Suits were in style and Bing Crosby and Frank Sinatra crooned over the radio waves. In this new era of hope and expectation, London Drugs was born. It was a humble, community drugstore-just 1000 square feet-but this little store on Main Street, Vancouver, was given a big name. The store was named after London, England, the home of Canada's King, George VI.
  23. 39. <ul><li>Today, London Drugs has stores in more than 35 major markets throughout British Columbia, Alberta, Saskatchewan, and Manitoba.  The pharmacy is still the heart of our business, but today we also offer a full service computer department, cosmetics ranging from lipgloss to high-end face creams, furniture, cameras, high quality photo finishing, cordless phones and plasma televisions. More people buy their small appliances in London Drugs than any other place in Western Canada. All told, we serve over 45 million customers each year, and we are still growing. </li></ul>
  24. 40. In May, 1670 the King of England granted the lands of the Hudson Bay watershed to &quot;the Governor and Company of Adventurers of England trading into Hudson Bay.&quot; In 1970, coincident with its 300th anniversary, Hbc became a Canadian corporation.
  25. 41. <ul><li>The 21st century finds Hbc well into its fourth century of retailing in Canada. Its major retail channels – the Bay, Zellers, Home Outfitters, and Fields – together provide more than two-thirds of the retail needs of Canadians. Proof positive, if any were needed, of the aptness of Hbc's proud claim: </li></ul><ul><li>Canada's Merchants Since 1670 . </li></ul>
  26. 44. <ul><li>In 1982, the first WINNERS store was opened in Toronto, Ontario, and for the first time in Canada, consumers were offered the winning combination of the latest brand name and designer women's and children's fashions for up to 60% less*. And with new items arriving fresh daily, style savvy shoppers got to experience the &quot;Thrill of the Find&quot;. In 1990 Winners was acquired by THE TJX COMPANIES INC. , </li></ul>
  27. 45. Fashion trends
  28. 46. 1919 - Theodore Pringle Loblaw and J. Milton Cork open the first Loblaw Groceterias in Toronto. They have a new concept in grocery retailing, combining self-serve and cash-and-carry. No longer will customers have to wait for a clerk to fetch items from behind store counters. Loblaw and Cork are told it will never work.
  29. 47. Progress! <ul><li>1949 - Loblaws again leads the way with the introduction of &quot;healthfully-cool equipped air-conditioning,&quot; in its new &quot;super markets.&quot; Other innovations include &quot;magic carpet&quot; doors that open automatically before shoppers. The post-war boom of the 1950s sees store sizes steadily expand, with larger and larger parking lots to accommodate an increasingly suburban class of consumers. </li></ul>
  30. 48. Green before it was cool <ul><li>1989 - Because &quot;Something Can Be Done!&quot; President's Choice Green Products are launched by Loblaws. More than 100 'environmentally friendly' and 'body friendly' items are featured, including &quot;100% Natural Source Lawn & Garden Fertilizer&quot; and &quot;Just Peanuts Old Fashioned Peanut Butter.&quot; </li></ul>
  31. 49. <ul><li>Today - Today's pace never seems to slow. With its &quot;market&quot; stores, Loblaws is making shopping more convenient, while still doing what it's always done best — offering great quality food, and innovative products, at a terrific price. One-stop convenience means Loblaws customers can pick-up dinner at the Meals To Go counter, buy a bottle of wine, order digital prints from the Photolab, do their banking at a PC Financial pavillion, get that prescription filled at the DRUGStore Pharmacy, even enroll for cooking classes &quot;Upstairs at Loblaws,&quot; all while checking-off their grocery list. </li></ul>
  32. 51. With more than 1,300 stores in 10 provinces and thousands of wholesale customers, Sobeys is a leading national grocery retailer and food distributor in Canada. It was founded in 1907, and is headquartered in Stellarton, Nova Scotia and has operations across the country. One thing doesn’t change - our time-tested approach to creating value for our customers and shareholders. Our success lies in 100 years of superior customer service.
  33. 52. Sobeys has an art collection
  34. 53. Countertop Buzz <ul><li>Two of Canada's top chefs have teamed up to bring you Countertop Buzz , a blog about great food, good fun, and inspirational meal ideas. </li></ul>
  35. 54. It’s CANADIAN retail <ul><li>Focus on innovation </li></ul><ul><li>Healthy and natural are big </li></ul><ul><li>Continual adaptation </li></ul><ul><li>Broad variety of formats and approaches </li></ul><ul><li>Come visit! </li></ul>
  36. 55. THANK YOU! <ul><li>Neil Maizen </li></ul><ul><li>VP, IT and COO </li></ul><ul><li>Canadian Tire Dealers Association </li></ul><ul><li>416-434-7551 </li></ul><ul><li>[email_address] </li></ul>