Business Team 7 Power Point Presentation


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Business Team 7 Power Point Presentation

  1. 1. Case Analysis Christian Rivera Martin Robledo Cindy Vargas Erika Villarreal Connecting People and Business.
  2. 2. Our Mission To use innovative and creative technology offering excellent customer service with materials, and services needed to deliver superior products and services to the public. Connecting People and Business
  3. 3. Our Vision Vision 2013 1) Focus on what matters most to customers . 2) Leverage our strengths to create customer value and profits to invest in continued improvement. 3) Embrace change in the way we respond to emerging customer needs and a rapidly evolving business environment.
  4. 4. <ul><li>The way that we view mail today is for sure something envisioned by Benjamin Franklin, who in 1775 became the Postmaster General. </li></ul><ul><li>The Postal Service was created to bring together a separated nation. </li></ul><ul><li>The Postal Service has grown since its initial and humble beginnings. </li></ul>History
  5. 5. <ul><li>One of the major developments sought out by the Postal Service was the Stamp Program. </li></ul><ul><li>The USPS has grown to be the third-largest postal service in the United States. </li></ul><ul><li>It stands as the largest civilian operated fleet in the world with approximately 260,000 vehicles. </li></ul>Development & Growth
  6. 6. <ul><li>The USPS website is a great tool used by the public. Approximately 159 million visitors use this site annually. </li></ul><ul><li>These new advances have made the USPS more compatible with private mail operators such as the United Parcel Service (UPS) and FedEx. </li></ul>Development & Growth
  7. 7. <ul><li>Ineffective communication with their customers </li></ul>Communication Problems <ul><li>Implementing new operating procedures </li></ul><ul><li>Inadequate Training </li></ul>
  8. 8. <ul><li>Properly train employees to provide excellent customer service </li></ul>First Recommendation <ul><li>Advertise affordable and convenient services provided by the United States Postal Service </li></ul>
  9. 9. Second Recommendation <ul><li>Enhance Management Training </li></ul>
  10. 10. Third Recommendation <ul><li>Acquire Management Feedback on new Standardized Operating Procedures </li></ul>
  11. 11. <ul><li>FedEx </li></ul>Competition <ul><li>UPS </li></ul><ul><li>Internet </li></ul>
  12. 12. <ul><li>UPS & FedEx’s ability to efficiently deliver overnight letters as well as packages at reasonable prices. </li></ul><ul><li>On-line bill pay is causing a significant decrease in revenue for USPS. </li></ul><ul><li>With various websites offering free “e-cards”, this has also lead to a decrease as customers are finding cheaper alternatives to let loved ones know they are thought of on special occasions. </li></ul>Competition
  13. 13. Strengths Weaknesses <ul><li>USPS has a monopoly on most first class mail </li></ul><ul><li>Should they need it, they have the financial backing of the federal government. </li></ul><ul><li>USPS’ inability to communicate effectively with customers. </li></ul><ul><li>Their failure to recognize the lack of communication within their organization. </li></ul>
  14. 14. Opportunities Threats <ul><li>Up-sell additional services </li></ul><ul><li>Modify or extend hours of operation </li></ul><ul><li>Temporary holiday locations </li></ul><ul><li>The Internet </li></ul>
  15. 15. Conclusion <ul><li>USPS is a vital entity to many Americans. It is essential that they work on the communication issues discussed above to ensure they maintain their ability to provide services to their customers. In order to truly succeed as a company, USPS must also take corrective measures to improve communication from within. Should USPS take into account the recommendations above, they would be able to see revenues begin to increase as well solidify their unity as a company. </li></ul>