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Vyom Labs Bmc Packaged Services

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BMC Remedy Upgrade, ITIL Consultancy & BMC Remedy ITSM 7 Implementation Roadmap, Custom Trainings

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Vyom Labs Bmc Packaged Services

  1. 1. Packaged Services for BMC Solutions
  2. 2. Packaged Services <ul><li>ITIL Gap Analysis and BMC Remedy Service Desk Implementation Roadmap </li></ul><ul><li>ITIL Gap Analysis and BMC Remedy ITSM 7 Implementation Roadmap </li></ul><ul><li>BMC Remedy ITSM 7 Upgrade Services - Minimal Customizations </li></ul><ul><li>Custom BMC Remedy workshops / User adoption trainings </li></ul>
  3. 3. ITIL Gap Analysis and BMC Remedy Service Desk Implementation Roadmap
  4. 4. Benefits <ul><li>Project Blueprint for BMC Remedy Service Desk Implementation documented </li></ul><ul><li>Reduced risk by phased approach </li></ul><ul><li>IT Team buy-in through training, workshops, gap presentation </li></ul><ul><li>Fixed cost service </li></ul><ul><li>ITIL awareness, ITSM 7 awareness and ITSM 7 Project Roadmap at one go </li></ul><ul><li>ITIL and BMC Remedy ITSM 7 consultants together complete this phase </li></ul>
  5. 5. Scope <ul><li>ITIL Foundation Training </li></ul><ul><li>Remedy ITSM 7 Service Desk walkthrough </li></ul><ul><li>Gap Analysis (ITIL, ITSM 7 and Current Processes) </li></ul><ul><li>Blueprint for Implementation of BMC Remedy Service Desk </li></ul><ul><ul><li>Process changes and customization needs documented </li></ul></ul><ul><ul><li>Project Plan for Service Desk Implementation </li></ul></ul>
  6. 6. Timelines <ul><li>Man Days: 14 </li></ul><ul><li>Number of Consultants: 2 </li></ul><ul><li>Calendar Days: 14 </li></ul>
  7. 7. ITIL Gap Analysis and BMC Remedy ITSM 7 Implementation Roadmap
  8. 8. Benefits <ul><li>Project Blueprint for BMC Remedy ITSM 7 (IM, PM, CM, SLM) Implementation documented </li></ul><ul><li>Reduced risk by phased approach </li></ul><ul><li>IT Team buy-in through training, workshops, gap presentation </li></ul><ul><li>Fixed cost service </li></ul><ul><li>ITIL awareness, ITSM 7 awareness and ITSM 7 Project Roadmap at one go </li></ul><ul><li>ITIL and BMC Remedy ITSM 7 consultants together complete this phase </li></ul>
  9. 9. Scope <ul><li>ITIL Foundation Training </li></ul><ul><li>Remedy ITSM 7 Service Desk walkthrough </li></ul><ul><li>Gap Analysis (ITIL, ITSM 7 and Current Processes) </li></ul><ul><li>Blueprint for Implementation of BMC Remedy ITSM 7 </li></ul><ul><ul><li>Process changes and customization needs documented </li></ul></ul><ul><ul><li>Project Plan for BMC Remedy ITSM 7 (IM, PM, CM, SLM, AM) Implementation </li></ul></ul>
  10. 10. Timelines <ul><li>Man Days: 35 </li></ul><ul><li>Number of Consultants: 2 </li></ul><ul><li>Calendar Days: 35 </li></ul>
  11. 11. BMC Remedy ITSM 7.x Upgrade Services - Minimal Customizations
  12. 12. Benefits <ul><li>‘ Quick win’ upgrade to latest BMC Remedy ITSM 7.x release </li></ul><ul><li>Fixed costs and fixed deliverables for better budgeting </li></ul><ul><li>Reduced downtime and overall project time </li></ul><ul><li>Lower costs and therefore lower TCO </li></ul><ul><li>Training from Vyom Labs experts to in-house staff </li></ul>
  13. 13. Scope <ul><li>Workshops for Process Walkthrough, Foundation Data </li></ul><ul><li>Installation and configuration on Development machine, UAT machine and Production machine </li></ul><ul><li>Minor Customizations </li></ul><ul><li>Data (tickets) from old version to new version </li></ul><ul><li>Train the trainer for end users and administrators </li></ul><ul><li>Documentation </li></ul>
  14. 14. Timelines <ul><li>Man Days </li></ul><ul><ul><li>Upgrade along with data (e.g. tickets) from old to ITSM 7.x system </li></ul></ul><ul><ul><ul><li>Onsite(59 days) & Offshore( 63 days) </li></ul></ul></ul><ul><ul><ul><li>Total: 122 </li></ul></ul></ul><ul><li>Number of Consultants : 2 </li></ul><ul><li>Calendar Days : 4 months </li></ul>
  15. 15. Custom BMC Remedy workshops / User adoption trainings
  16. 16. Benefits <ul><li>Trainers available on Demand on various BMC Technologies </li></ul><ul><li>Custom courseware and training delivery </li></ul>
  17. 17. Scope <ul><li>Training Delivery OnDemand </li></ul><ul><li>Custom courseware Development </li></ul><ul><li>Custom courseware development from offshore </li></ul><ul><li>Courseware delivery onsite or online (webex) </li></ul>
  18. 18. Timelines <ul><li>Fixed per day charges for BMC courses </li></ul><ul><li>Training duration as per the topic of course and client requirements </li></ul>
  19. 19. Thank You www.VyomLabs.com [email_address] +91-2066321000 (India) +1-408-416-3793 (USA)

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