The Art of Netiquette<br />
Agenda<br /><ul><li>Introduction
Ten Commandments
Personal vs. Professional Profile
User Tips
Further Reading
Questions? </li></li></ul><li>What is your pet peeve?<br /><ul><li>Abusing the CC or BCC feature
No meeting invite description
No subject line or misleading subject line
Having your message forwarded without permission
People who use emoticons 
Large email attachments
Lengthy IM discussions
Spelling and/or grammar errors
Emailing or texting during meetings
Other? </li></li></ul><li>I Remember the Human<br />II Refrain from Flame<br />III Use Spell Checker<br />IV Do not Forwar...
Remember the Human<br />Would you say it to the person's face?<br />Writer and Macintosh evangelist Guy Kawasaki tells a s...
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The Art Of Netiquette

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The Art Of Netiquette

  1. 1. The Art of Netiquette<br />
  2. 2. Agenda<br /><ul><li>Introduction
  3. 3. Ten Commandments
  4. 4. Personal vs. Professional Profile
  5. 5. User Tips
  6. 6. Further Reading
  7. 7. Questions? </li></li></ul><li>What is your pet peeve?<br /><ul><li>Abusing the CC or BCC feature
  8. 8. No meeting invite description
  9. 9. No subject line or misleading subject line
  10. 10. Having your message forwarded without permission
  11. 11. People who use emoticons 
  12. 12. Large email attachments
  13. 13. Lengthy IM discussions
  14. 14. Spelling and/or grammar errors
  15. 15. Emailing or texting during meetings
  16. 16. Other? </li></li></ul><li>I Remember the Human<br />II Refrain from Flame<br />III Use Spell Checker<br />IV Do not Forward without Permission<br />V Refrain from CC and BCC<br />VI Be “Present” <br />VII Control Emoticons<br />VIII Control Attachments<br />IX Keep it Short<br />X Include Necessary Info<br />
  17. 17. Remember the Human<br />Would you say it to the person's face?<br />Writer and Macintosh evangelist Guy Kawasaki tells a story about getting email from some fellow he's never met. Online, this fellow tells Guy that he's a bad writer with nothing interesting to say. <br />Unbelievably rude? Yes, but unfortunately, it happens all the time in cyberspace. <br />Maybe it's the awesome power of being able to send mail directly to a well-known writer like Guy. Maybe it's the fact that you can't see his face crumple in misery as he reads your cruel words. Whatever the reason, it's incredibly common. <br />Guy proposes a useful test for anything you're about to post or mail: Ask yourself, "Would I say this to the person's face?" If the answer is no, rewrite and reread. Repeat the process till you feel sure that you'd feel as comfortable saying these words to the live person as you do sending them through cyberspace. <br />Of course, it's possible that you'd feel great about saying something extremely rude to the person's face. In that case, Netiquette can't help you. Go get a copy of Miss Manners' Guide to Excruciatingly Correct Behavior. <br />
  18. 18. Ode to the Spellchecker<br />
  19. 19. FWD:<br /><ul><li>Do not forward someone’s message without permission.
  20. 20. Do not alter someone’s message without permission. </li></li></ul><li>CC & BCC<br /><ul><li>Only include the necessary and appropriate individuals.
  21. 21. Use BCC when you must include a list of emails addresses.
  22. 22. Do not use BCC maliciously.
  23. 23. How BCC can be used for the for the wrong reasons:
  24. 24. Self Promotion – working hard or late
  25. 25. Manipulation – political or business reasons
  26. 26. Humiliation – criticize or discipline
  27. 27. Duplication – further document what was already clearly documented.</li></ul>From The Hamster Revolution<br />
  28. 28. Be Present at Meetings<br /><ul><li>Lead by example.
  29. 29. Turn phone ringers off.
  30. 30. Do not have your phone directly in front of you on the table and glancing at it often.
  31. 31. If you do need to answer the call, wait until you are out of the room to begin speaking.
  32. 32. Only bring your laptop if it is need for the meeting.
  33. 33. Show respect for the speaker/facilitator</li></li></ul><li>Texting and IM’ing<br /><ul><li>Meeting Etiquette:
  34. 34. Ringers – vibrate mode.
  35. 35. Place your phone out of site if possible.
  36. 36. If it is a lengthy message or something that will need details, use the phone, meet in person, or send an email instead.
  37. 37. Not everyone is familiar with text lingo.
  38. 38. It is meant to have a very informal tone and for quick communication. </li></li></ul><li>Control Attachments<br /><ul><li>Check with the recipient first if he/she can accept large files.
  39. 39. Use an ftp tool if available.
  40. 40. Copy and paste the information in the body of the email if applicable. </li></li></ul><li>Keep it Short<br /><ul><li>Get to the point quickly.
  41. 41. Answer all questions asked in a Reply message
  42. 42. Utilize lists and spacing.
  43. 43. Itemize if appropriate
  44. 44. Spilt into two emails if topics are not related.
  45. 45. Guy Kawasaki doesn’t recommend answering line by line. </li></li></ul><li>Include Information<br /><ul><li>Do not be misleading. The subject line should strive to reflect the main topic/point of the message.
  46. 46. Include an agenda or description in meeting invites.
  47. 47. Answer all questions…even if it is an I don’t know and I’ll get back to you… and then be sure to get back to the person!
  48. 48. Give directions where to find the information, but careful about hefty attachments and too many urls.
  49. 49. Quote the author
  50. 50. Remove Headers</li></li></ul><li>Personal vs. Professional Online Profile<br /><ul><li>User different User name handles for your business vs personal accounts.
  51. 51. Keep them separate as much as possible. For example, use Facebook for informal and personal and LinkedIn for business.
  52. 52. Twitter – can get referenced in other professional mediums </li></li></ul><li>Email Decision Matrix<br />Merlin Mann’s “Inbox Zero” <br />
  53. 53. Effective Emails<br /><ul><li>Write a great subject line
  54. 54. Brevity is best
  55. 55. Answer all questions
  56. 56. Review before sending
  57. 57. Avoid ALL CAPS
  58. 58. Quote Back
  59. 59. Control URL’s
  60. 60. Question attachments
  61. 61. “Chill Out”
  62. 62. Include a signature</li></li></ul><li>Further Reading<br />Beale, Abby Marks. (2008). Slaying the email dragon. The Corporate Educator, LLC.<br />Ferriss, Timothy. (2007). The 4-hour workweek: Escape 9-5, live anywhere, and join the new rich. New York:Crown Publishing Group.<br />Goodman, Katie. (2008, March). “The 30-day email detox.” Oprah, 203<br />Kawasaki, Guy. (2006). “The effective emailer.” Retrieved on December 15, 2007, from http://blog.guykawasaki.com/2006/02/the_effective_e.html<br />Kolin, Philip. (2007). Successful Writing at Work. Boston: Houghton Mifflin Company. <br />Mann, Merlin. (2005). “Writing sensible email messages.” 43 Folders. Retrieved on June 2, 2008, from http://www.43folders.com/2005/09/19/writing-sensible-email-messages<br />Shea, Virginia. (1997). Netiquette. San Francisco: Albion Books. Retrieved January 15, 2008, from http://www.albion.com/netiquette/<br />

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