Other? </li></li></ul><li>I Remember the Human<br />II Refrain from Flame<br />III Use Spell Checker<br />IV Do not Forward without Permission<br />V Refrain from CC and BCC<br />VI Be “Present” <br />VII Control Emoticons<br />VIII Control Attachments<br />IX Keep it Short<br />X Include Necessary Info<br />
Remember the Human<br />Would you say it to the person's face?<br />Writer and Macintosh evangelist Guy Kawasaki tells a story about getting email from some fellow he's never met. Online, this fellow tells Guy that he's a bad writer with nothing interesting to say. <br />Unbelievably rude? Yes, but unfortunately, it happens all the time in cyberspace. <br />Maybe it's the awesome power of being able to send mail directly to a well-known writer like Guy. Maybe it's the fact that you can't see his face crumple in misery as he reads your cruel words. Whatever the reason, it's incredibly common. <br />Guy proposes a useful test for anything you're about to post or mail: Ask yourself, "Would I say this to the person's face?" If the answer is no, rewrite and reread. Repeat the process till you feel sure that you'd feel as comfortable saying these words to the live person as you do sending them through cyberspace. <br />Of course, it's possible that you'd feel great about saying something extremely rude to the person's face. In that case, Netiquette can't help you. Go get a copy of Miss Manners' Guide to Excruciatingly Correct Behavior. <br />
Spilt into two emails if topics are not related.
Guy Kawasaki doesn’t recommend answering line by line. </li></li></ul><li>Include Information<br /><ul><li>Do not be misleading. The subject line should strive to reflect the main topic/point of the message.
Include an agenda or description in meeting invites.
Answer all questions…even if it is an I don’t know and I’ll get back to you… and then be sure to get back to the person!
Give directions where to find the information, but careful about hefty attachments and too many urls.
Include a signature</li></li></ul><li>Further Reading<br />Beale, Abby Marks. (2008). Slaying the email dragon. The Corporate Educator, LLC.<br />Ferriss, Timothy. (2007). The 4-hour workweek: Escape 9-5, live anywhere, and join the new rich. New York:Crown Publishing Group.<br />Goodman, Katie. (2008, March). “The 30-day email detox.” Oprah, 203<br />Kawasaki, Guy. (2006). “The effective emailer.” Retrieved on December 15, 2007, from http://blog.guykawasaki.com/2006/02/the_effective_e.html<br />Kolin, Philip. (2007). Successful Writing at Work. Boston: Houghton Mifflin Company. <br />Mann, Merlin. (2005). “Writing sensible email messages.” 43 Folders. Retrieved on June 2, 2008, from http://www.43folders.com/2005/09/19/writing-sensible-email-messages<br />Shea, Virginia. (1997). Netiquette. San Francisco: Albion Books. Retrieved January 15, 2008, from http://www.albion.com/netiquette/<br />