Ambient Social TV (CHI 2008)

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Slides from CHI 2008 Presentation of the paper \"Ambient Social TV: Drawing People into a Shared Experience\" by Gunnar Harboe, Crysta Metcalf, Frank Bentley, Joe Tullio, Noel Massey and Guy Romano

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  • Ambient Social TV (CHI 2008)

    1. 1. Ambient Social TV Gunnar Harboe, Crysta Metcalf, Frank Bentley, Joe Tullio, Noel Massey, Guy Romano Drawing People into a Shared Experience
    2. 2. Introduction
    3. 3. Summary <ul><li>Social Television: creating a remote shared experience around watching TV </li></ul><ul><li>Ambient devices for social awareness </li></ul><ul><li>Two-week user-study in 2x5 households </li></ul><ul><li>Ambient devices helped put people in touch </li></ul><ul><li>Social TV demands interaction options for multiple levels of engagement </li></ul>
    4. 4. <ul><li>Remotely shared TV-watching experience </li></ul><ul><li>“Like watching TV together” </li></ul><ul><li>Presence + communication (+ sharing content) </li></ul>Social Television
    5. 5. <ul><li>Buddy list with channel/program context </li></ul><ul><li>Program recommendations </li></ul><ul><li>Text chats </li></ul><ul><li>Voice calls </li></ul><ul><li>Video chats </li></ul><ul><li>Emoticons </li></ul><ul><li>Multiplayer quiz games </li></ul>Social TV Features
    6. 6. Social TV Systems <ul><li>AmigoTV (Coppens et al. 2004) </li></ul><ul><li>Telebuddies (Luyten et al. 2006) </li></ul><ul><li>Media Center Buddies (Regan & Todd 2004) </li></ul><ul><li>PARC Social TV (Oehlberg et al. 2006) </li></ul><ul><li>Reflexion (Cullinan & Agamanolis 2006) </li></ul><ul><li>ConnecTV (Boertjes 2007) </li></ul><ul><li>CollaboraTV (Harrison & Amento 2007) </li></ul><ul><li>2BeOn (Abreu et al. 2001) </li></ul>
    7. 7. Motorola Labs’ Social TV Project
    8. 8. Social TV 1 <ul><li>Investigated live voice sessions </li></ul><ul><ul><li>Provided social and practical benefits </li></ul></ul><ul><ul><li>Some indications of potential problems </li></ul></ul>1 2 3 4 Harboe et al. (2008) “The Uses of Social Television” in ACM Computers in Entertainment
    9. 9. Social TV 2 <ul><li>Investigate naturally occurring instances of interaction, not-pre arranged sessions </li></ul><ul><li>Investigate behaviors leading up to a communication session </li></ul><ul><li>Introduce ambient displays as extension of presence </li></ul>
    10. 10. Social TV 2 <ul><li>Test an experience without freeform communication (no voice, just presence) </li></ul><ul><li>Primarily a research probe: design priority to gather data, not provide the best possible experience </li></ul>
    11. 11. System Description
    12. 12. System Components
    13. 13. System Components
    14. 14. Features <ul><li>Ambient devices </li></ul><ul><li>Presence </li></ul><ul><li>Communication </li></ul>
    15. 15. Ambient Devices <ul><li>Ambient Orb (Ambient Devices, Inc.) </li></ul><ul><li>Virtual Orb (Chumby) (www.chumby.com) </li></ul>
    16. 16. Ambient Devices <ul><li>Social Awareness (even when TV off) </li></ul><ul><ul><li>Changing colors </li></ul></ul><ul><ul><li>(Pulsing) </li></ul></ul><ul><li>Number of buddies watching Social TV: </li></ul><ul><ul><li>None One Multiple </li></ul></ul>
    17. 17. Presence
    18. 18. Presence <ul><li>Buddy list </li></ul>
    19. 19. Presence <ul><li>Buddy list </li></ul>
    20. 20. Presence <ul><li>Buddy list </li></ul>Channel banner
    21. 21. Presence <ul><li>Buddy list Channel banner </li></ul>
    22. 22. Presence <ul><li>Buddy list Channel banner </li></ul>Pop-ups
    23. 23. Presence <ul><li>Buddy list Channel banner Pop-ups </li></ul>
    24. 24. Communication
    25. 25. Communication Suggestions
    26. 26. Communication <ul><li>Suggestions </li></ul>
    27. 27. <ul><li>Suggestions </li></ul>Communication Emoticons
    28. 28. Communication <ul><li>Suggestions Emoticons </li></ul>
    29. 29. Communication <ul><li>Suggestions Emoticons </li></ul>Canned text messages
    30. 30. Communication <ul><li>Suggestions Emoticons Canned text messages </li></ul>Metcalf et al. (2008): “Examining Presence and Lightweight Messaging in a Social Television Experience” – forthcoming
    31. 31. Study Description
    32. 32. Study Design <ul><li>2 groups of 5 households </li></ul><ul><ul><li>1 system/household, all 5 connected </li></ul></ul><ul><ul><li>2 weeks per group </li></ul></ul>
    33. 33. Participants <ul><li>Group A </li></ul><ul><ul><li>Female (+families) </li></ul></ul><ul><ul><li>26-33 </li></ul></ul><ul><ul><li>4 married, 1 engaged </li></ul></ul><ul><ul><li>3 with (small) children </li></ul></ul><ul><ul><li>Friends and family members </li></ul></ul><ul><li>Group B </li></ul><ul><ul><li>Female (+families) </li></ul></ul><ul><ul><li>46-53 </li></ul></ul><ul><ul><li>4 married, 1 divorced </li></ul></ul><ul><ul><li>All with teenagers </li></ul></ul><ul><ul><li>Friends and family members </li></ul></ul>
    34. 34. Data and Analysis <ul><li>Interviews, voice mail diaries, system logs </li></ul><ul><li>Qualitative analysis: Affinity method </li></ul>
    35. 35. Usage
    36. 36. Measurable Use 185 N/A Canned text messages sent 120 59 Emoticons sent 160 62 Buddy’s show joined via buddy list 390 185 Buddy list views 181 154 Social TV watched (hrs) B A Activity
    37. 37. Reported Use <ul><li>“ Every time I walked back and forth, I’d see [the orb]” (B3) </li></ul><ul><li>“ Every time I passed by, a thousand times a day, I would look to see what color it was.” (B1) </li></ul>
    38. 38. Reported Use <ul><li>“ Every time I walked back and forth, I’d see [the orb]” (B3) </li></ul><ul><li>“ Every time I passed by, a thousand times a day, I would look to see what color it was.” (B1) </li></ul><ul><li>“ Just about every time I turned it on, if I saw someone was on, I called their house.” (B1) </li></ul>
    39. 39. Use-Cases <ul><li>“ The first thing I’ll do is I’ll look at the orb. […] Then I’ll turn on the TV.” (A2) </li></ul>
    40. 40. Use-Cases <ul><li>“ I’ll quickly turn it on and see who’s on and what they’re watching.” (A1) </li></ul>
    41. 41. Use-Cases <ul><li>“ Something they were watching might grab my attention more than what I thought I was going to watch.” (A3) </li></ul>
    42. 42. Use-Cases <ul><li>“ I’ll see what they are watching and I’ll usually send out shout-outs based on what they are watching, or the thumbs down or whatever.” (A2) </li></ul>
    43. 43. Use-Cases <ul><li>“ I do thumbs up [or] thumbs down, wait to see if there’s a reaction, and if there is I’ll send a message.” (B3) </li></ul>
    44. 44. Use-Cases <ul><li>“ I’ll say, ‘Who’s there?’ and if it comes back that it’s not one of their kids and it’s my girlfriend or something, then I’ll pick up the phone.” (B1) </li></ul>
    45. 45. Use-Cases <ul><li>“ I noticed the orb was blue, so I knew somebody had their television on, and sure enough, it was [B2’s household]. And I knew that her husband’s at work and her kids were at school, so I deduced it was [B2]. And so without even saying ‘Who’s there?’ I immediately went to her channel, which was Oprah , and I sent her a thumbs-up. And then she thumbs-upped me, and then two seconds later I said [to myself], ‘This is dumb!’ And then [I called her, and] we had a whole conversation.” (B1) </li></ul>
    46. 46. Findings
    47. 47. Ambient Awareness <ul><li>Ambient orbs provided peripheral social awareness while not watching </li></ul><ul><li>“ Since I had [the Chumby] in the kitchen, it was just while I was cooking… it was like, ‘Oh, I wonder who’s on.’” (A1) </li></ul><ul><li>“ I notice when the color’s on, whether it’s purple or blue; I know that someone else is actually on the system.” (B3) </li></ul>
    48. 48. Feeling Connected <ul><li>This social awareness inspired a feeling of togetherness </li></ul><ul><li>“ I liked coming into the house and saying, ‘Oh, someone’s home watching TV too now.’ […] It was like a friendly feeling; like, ‘Someone else is home and I’m not the only one home tonight.’” (B1) </li></ul>
    49. 49. Motivation to Turn On <ul><li>Ambient orbs provided reasons to turn on the TV </li></ul><ul><li>“ The orb was purple, so I thought, ‘Wow, that’s a lot of people on!’ and so I turned it on.” (B1) </li></ul>
    50. 50. Providing Context <ul><li>Situating the ambient displays within a larger system enriched the ambient information </li></ul><ul><li>“ There’d be no reason to have an orb [if] I can’t turn it on and see who it’s connected to.” (B1) </li></ul><ul><li>“ As the two weeks progressed, I kinda had a feel [about who might be on].” (A1) </li></ul>
    51. 51. Increasing Engagement Full involvement Talking on the phone Exchanging lightweight messages Co-viewing program Viewing buddy list Peripheral awareness Noticing ambient display
    52. 52. Reactions <ul><li>“ A stupid toy” (B1) </li></ul><ul><li>“ Just kinda boring” (B5b) </li></ul><ul><li>“ I wouldn’t buy it” (A4) </li></ul><ul><li>“ It’s just no use” (B4) </li></ul><ul><li>“ So unnecessary” (B3b) </li></ul><ul><li>“ [Not] something that I would use” (A3) </li></ul>
    53. 53. Reactions <ul><li>“ A stupid toy” (B1) </li></ul><ul><li>“ Just kinda boring” (B5b) </li></ul><ul><li>“ I wouldn’t buy it” (A4) </li></ul><ul><li>“ It’s just no use” (B4) </li></ul><ul><li>“ So unnecessary” (B3b) </li></ul><ul><li>“ [Not] something that I would use” (A3) </li></ul><ul><li>Not their close friends </li></ul><ul><li>Not enough free communication </li></ul>
    54. 54. Reactions <ul><li>“ A stupid toy” (B1) </li></ul><ul><li>“ Just kinda boring” (B5b) </li></ul><ul><li>“ I wouldn’t buy it” (A4) </li></ul><ul><li>“ It’s just no use” (B4) </li></ul><ul><li>“ So unnecessary” (B3b) </li></ul><ul><li>“ [Not] something that I would use” (A3) </li></ul><ul><li>“ I love the orb” (A2, B5) </li></ul><ul><li>“ We liked the orb” (B1) </li></ul><ul><li>“ The coolest part” (A3) </li></ul><ul><li>“ Cool” (A2, A4) </li></ul><ul><li>“ That was neat” (A1b) </li></ul><ul><li>“ The orb is the interesting thing” (B4) </li></ul>
    55. 55. Conclusion
    56. 56. Takeaways: Ambient <ul><li>Television use can be a meaningful social signal, well suited to an ambient display </li></ul><ul><li>Ambient information becomes richer when it is part of a greater system </li></ul>
    57. 57. Takeaways: Social TV <ul><li>Social television systems benefit from an ambient mode of interaction </li></ul><ul><li>Need to support interactions at all different levels of engagement </li></ul>
    58. 58. Current/Future Work <ul><li>Study communicative Social TV systems </li></ul><ul><li>Further in-home testing, longer periods </li></ul><ul><li>Explore other ambient presence modes </li></ul><ul><li>Embed ambient devices in other systems </li></ul>
    59. 59. Thanks <ul><li>Larry Marturano </li></ul><ul><li>Elaine Huang </li></ul><ul><li>Seonyoung Park </li></ul><ul><li>Ambient Devices, Inc. </li></ul><ul><li>chumby.com </li></ul>
    60. 60. Questions? <ul><li>? </li></ul>

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