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Paetec Overview


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Paetec Overview

  1. 2. <ul><li>PAETEC’s mission is to be the most </li></ul><ul><li>customer and employee-oriented </li></ul><ul><li>communications provider. </li></ul><ul><li>“ PAETEC rises above the communications service provider pack.” </li></ul><ul><li>Forrester Research </li></ul>
  2. 3. Agenda <ul><li>Financial Highlights </li></ul><ul><li>Company Highlights </li></ul><ul><li>PAETEC’s Network </li></ul><ul><li>Industry Recognition </li></ul><ul><li>Caring Culture </li></ul><ul><li>Open Communication </li></ul><ul><li>Unmatched Service </li></ul><ul><li>Personalized Solutions </li></ul><ul><li>The PAETEC Difference </li></ul>
  3. 4. Financial Highlights <ul><li>NASDAQ: PAET </li></ul><ul><li>Revenue – $1.6B </li></ul><ul><li>Adjusted EBITDA – $238M </li></ul><ul><li>Free Cash Flow – $118M * </li></ul>* Adjusted EBITDA Less CAPEX
  4. 5. Company Highlights <ul><li>84 of the top 100 U.S. MSAs </li></ul><ul><li>5.7 million access line equivalents </li></ul><ul><li>Approximately 4,000 employees </li></ul><ul><li>ISO 9001:2000 certified </li></ul><ul><li>Headquartered in Rochester, NY </li></ul><ul><li>Employee-led “Green Team” </li></ul>Data Center – Conshohocken, PA 88 Voice Switches 32 Soft Switches 107 Backbone Routers 3 Network Operations Centers 2 Class-A Data Centers 19,113 Route Miles of Fiber
  5. 6. PAETEC’s Network
  6. 7. Industry Recognition <ul><li>2009: Ranked in Top 10 Best Large Companies to Work For in New York State NYS Society of Human Resource Management </li></ul><ul><li>2009: Ranked #45 of Top 125 International Training Organizations, marking third consecutive year in Top 125 </li></ul><ul><li>Training magazine </li></ul><ul><li>2009: NOC Named National Back-Office Customer Service Department of the Year </li></ul><ul><li>Stevie ® Awards </li></ul><ul><li>2008: Received Most Innovative Product Award for the Application of SIP Trunking </li></ul><ul><li>Telephony magazine </li></ul><ul><li>2008: Ranked #66 of Top 125 International Training Organizations Training magazine </li></ul><ul><li>2007: Named Most Innovative Competitive Carrier New Paradigm Resources Group </li></ul><ul><li>2007, 2006, 2005: Named Corporate Stewardship Finalist U.S. Chamber of Commerce Center for Corporate Citizenship </li></ul>
  7. 8. <ul><li>Number of States Served: </li></ul><ul><li>Qwest 14 States </li></ul><ul><li>AT&T 22 States </li></ul><ul><li>Verizon 25 States </li></ul><ul><li>PAETEC 45 States </li></ul><ul><li>*Business Local Service </li></ul>
  8. 9. Corporate Values <ul><li>Caring Culture </li></ul><ul><li>Open Communications </li></ul><ul><li>Unmatched Service </li></ul><ul><li>Personalized Solutions </li></ul>
  9. 10. Caring Culture
  10. 11. Community Connections <ul><li>PAETEC strives to live up to our </li></ul><ul><li>Corporate Value: Caring Culture </li></ul><ul><li>PAETEC offers select non-profit organizations up to 50% savings in telecommunications services through our Community Advantage program </li></ul><ul><li>All PAETEC senior officers serve on the board of a local charity, including: </li></ul><ul><ul><li>American Heart Association </li></ul></ul><ul><ul><li>American Red Cross </li></ul></ul><ul><ul><li>Habitat for Humanity </li></ul></ul><ul><ul><li>Make-A-Wish Foundation </li></ul></ul><ul><ul><li>United Way </li></ul></ul><ul><li>The majority of our employees are active board members or volunteers in more than 300 charities nationwide </li></ul>
  11. 12. Open Communication Customer Advisory Board Meeting
  12. 13. We Listen to Our Customers <ul><li>Discuss business challenges </li></ul><ul><li>Build the foundation for PAETEC’s product and service investments through customer feedback </li></ul><ul><li>Access PAETEC senior executives </li></ul><ul><li>Network with peers </li></ul>Customer Advisory Board Program Regional forums with over 950 active members for knowledge sharing and relationship building between PAETEC and our customers “ I have been a CAB member for the past three years and value the program completely. The LEGO Group truly benefits from the products, services, and actions that result from CABs.” Joanne Zanetti LEGO Systems, Inc.
  13. 14. Unmatched Service
  14. 15. Unmatched Customer Care <ul><li>65 dedicated Customer Care representatives </li></ul><ul><li>244 highly trained NOC technicians </li></ul><ul><li>PAETEC strives to answer incoming calls by a live person in 20 seconds or less </li></ul>Network Operations Center – Charlotte, NC Network Operations Center – Rochester, NY Network Operations Center – Cedar Rapids, IA
  15. 16. Personalized Solutions
  16. 17. Industry Focus Commonwealth of Massachusetts Miami Dade County State of New York State of South Carolina Government Bank of America Citigroup HSBC Bank Wachovia Securities Financial Services American Breast Cancer Foundation Dartmouth Hitchcock Medical Center Lifespan MedStar Health Healthcare Hyatt Starwood Hotels & Resorts Tempus Resorts The Palms South Beach Hotel Hospitality Boston University Cornell University Georgetown University Stanford University Higher Education
  17. 18. <ul><li>If budget wasn’t an issue, how much more equipment could you sale? </li></ul>
  18. 19. PAETEC Equipment for Services (EFS): <ul><li>Equipment for Services- program is a profit sharing mechanism that provides our customers with a unique method for acquiring what they need for their business, with minimal or no capital outlay, while recognizing a reduction in current network cost. </li></ul>
  19. 20. Overview: <ul><li>Over $70 million in equipment and software funded through our EFS program </li></ul><ul><li>70% monthly lease payments are subsidized </li></ul><ul><li>Average amount financed per customer is $16 thousand </li></ul><ul><li>PAETEC will perform the billing and collecting function of the lease on the customer’s PAETEC invoice </li></ul>
  20. 21. Why does PAETEC offer this program? <ul><li>Benefits to PAETEC </li></ul><ul><li>Market Differentiator </li></ul><ul><ul><li>EFS helps set PAETEC apart from competitors </li></ul></ul><ul><li>Customer Retention </li></ul><ul><ul><li>The program is designed to allow PAETEC to commit to additional equipment / software and extend the term of the customer’s contract </li></ul></ul><ul><li>Longer Contract Term </li></ul><ul><ul><li>With an extended contract term, the lease payment decreases. It also allows PAETEC to share more of its profit in the form of a credit towards the customer’s monthly lease </li></ul></ul>
  21. 22. The PAETEC Difference <ul><li>National network presence </li></ul><ul><li>Broad product portfolio </li></ul><ul><li>Personalized solutions </li></ul><ul><li>Trusted business partner </li></ul><ul><li>Unmatched customer service </li></ul>