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Employee As Customerv4

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Employee As Customerv4

  1. 1. My personal philosophy… <ul><li>Toss out what does not work in your life and keep what does </li></ul><ul><li>After a disappointment – take what you’ve learned and see how it can best be applied to your life </li></ul><ul><li>Surround yourself with people who share similar dreams and goals </li></ul><ul><li>Always be kind – and correct those who confuse kindness with weakness </li></ul>Next - are some beliefs on business from others that align with my own…
  2. 2. “ You have to treat your employees like customers.” —Herb Kelleher, complete answer, upon being asked his “secrets to success” Source: Joe Nocera, NYT , “Parting Words of an Airline Pioneer,” on the occasion of Herb Kelleher’s retirement after 37 years at Southwest Airlines (SWA’s pilots union took out a full-page ad in USA Today thanking HK for all he had done; across the way in Dallas American Airlines’ pilots were picketing the Annual Meeting)
  3. 3. The Customer Comes Second: Put Your People First and Watch ’Em deliver — Hal Rosenbluth and Diane McFerrin Peters
  4. 4. Organizations exist to serve . Period. Leaders live to serve . Period.
  5. 5. “ eighty percent of success is showing up.” — Woody Allen
  6. 6. “ You can make more friends in two months b y becomin g interested in other p eo p le than you can in two years by trying to get other people interested in you.” —Dale Carnegie
  7. 7. “ People want to be part of something larger than themselves . They want to be part of something they’re really proud of, that they’ll fight for , sacrifice for , trust .” — Howard Schultz, Starbucks ( IBD /09.05)
  8. 8. “ We are a ‘Life Success’ Company.” Dave Liniger, founder, RE/MAX
  9. 9. To summarize my career experience: <ul><li>Human Resources </li></ul><ul><li>Employee Relations </li></ul><ul><li>Customer Service </li></ul><ul><li>Facilities Management </li></ul><ul><li>Benefits Administration </li></ul><ul><li>Small Business Marketing and Operations </li></ul><ul><li>A previous business owner of 10 years with additional career experience working in positions of team, coaching and leadership roles. </li></ul><ul><li>Thank you for viewing my presentation. </li></ul><ul><li>Very truly yours, </li></ul><ul><li>Darryl Brooks </li></ul><ul><li>626-394-0703 </li></ul><ul><li>[email_address] </li></ul>

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