ASQ Conference Dashboard Presentation 2008

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  • ASQ Conference Dashboard Presentation 2008

    1. 1. Building Real-Time Quality Dashboards Hertzler Systems Inc. presents increasing the visibility of critical performance metrics Tom Albrecht, VP of Business Development
    2. 2. Becoming Data Driven Copyright © 2004 by Hertzler Systems Inc.
    3. 3. Four Aspects of Data Value
    4. 4. Four Aspects of Data Cost
    5. 5. Becoming Data Driven
    6. 6. Copyright © 2004 by Hertzler Systems Inc. http://www.hertzler.com/php/portfolio/white.paper.detail.php?article=31
    7. 7. <ul><li>Help managers and staff make decisions </li></ul><ul><li>Reduce the time spent on retrievals/reports </li></ul><ul><li>Single tool to represent data from multiple sources </li></ul><ul><li>Reduce technical or IT resources </li></ul><ul><li>Real-time supply of data/information </li></ul><ul><li>Statistical criteria </li></ul><ul><li>Pathways to alert others - Easy sharing of information </li></ul><ul><li>Push dashboard transmission with timers </li></ul><ul><li>Immediate data analysis & drill down for sources of variation </li></ul><ul><li>The ability to add notes, events and corrective action </li></ul>Dashboards enablers Copyright © 2004 by Hertzler Systems Inc.
    8. 8. Successful Building Blocks <ul><li>Connect to any source including: </li></ul><ul><li>Keyboard </li></ul><ul><li>Gages </li></ul><ul><li>PDA </li></ul><ul><li>OPC/PLC </li></ul><ul><li>Sensors </li></ul><ul><li>RS-232 Devices </li></ul>Collect with or without human intervention. Alarm based on Vic or VoP including email, lights, red window, pager… Get more info from Process Owner if needed. Analysis Wizards automatically drill down to root cause of variation. Desktops and Dashboards roll up summary views of data – make it easy to see the top level or drill into the details. <ul><li>Text Files </li></ul><ul><li>Web Pages </li></ul><ul><li>Databases </li></ul>+Value -- Cost
    9. 9. Copyright © 2004 by Hertzler Systems Inc.
    10. 10. 2.0 Vis Board Overview 06/06/09 What does this screen show?
    11. 11. 2.0 Vis Board Overview 06/06/09 What does this screen show? SKU Hour by hour case production. . Hourly production % T-Max % T-Max for shift. Cases produced. Theoretical Max.
    12. 12. 2.0 Vis Board Overview 06/06/09 What does this screen show? . Colors are tied to financial standards. If we’re making money the data will be green. If we’re losing money the data will be red.
    13. 13. 2.0 Vis Board Overview 06/06/09 What does this screen show? . Hourly downtime information. Total downtime minutes for the hour. Individual downtime hits for the hour. This window will scroll all downtime for that hour.
    14. 14. 2.0 Vis Board Overview 06/06/09 What does this screen show? . A scrolling line showing lean terms. The time that the operator entered the case count data. A summary of the previous 2 shifts.
    15. 15. 3.0 Downtime Entry 06/06/09 You click here to enter downtime and case counts. 2 new buttons on the clock.
    16. 16. 3.0 Downtime Entry 06/06/09 All entered downtime for the hour will accumulate in a list here. The Vis Board is only updated once per hour when the case count is entered. At that time this list of downtime will move to the Vis Board.
    17. 17. 4.0 Case Count Entry 06/06/09 A big key-pad is used to enter the running case count. This is the same number that you would write down on your downtime sheet.
    18. 18. ‘ Big Screen Display’
    19. 19. Crown Audio Dashboard
    20. 20. Copyright © 2004 by Hertzler Systems Inc. HTML may be automated and pushed on a periodic basis, which allows remote corporate users to view KPI’s status remotely. Dashboard sample
    21. 21. Copyright © 2004 by Hertzler Systems Inc.
    22. 22. Copyright © 2004 by Hertzler Systems Inc.
    23. 23. Copyright © 2004 by Hertzler Systems Inc.
    24. 24. Copyright © 2004 by Hertzler Systems Inc. Dashboard’s deliver value three ways Impact Effect Activity Function Result Visibility (Tools) Monitor KPI’s Summarize & transmit information Report/gage/ graph status Alert stakeholders & Raise consciousness Data Driven (Culture) Analyze data Assess to real-time data part & process and transactional Locate variation & review process capability Apply statistics and gain process knowledge $$$ Savings &Compliance (Strategy) Management Drive process Improvement Immediate KPI updates Track actions taken, events & corrective -action Improve accountability and profitability
    25. 25. Overview <ul><li>Research firm Forrester 1 estimates that 14% of Business Intelligence users consider themselves expert creators of reports and analysis </li></ul><ul><li>The remaining 86% are non-expert consumers. </li></ul><ul><li>1 Forrester, Tech Choices, Grading BI Reporting and Analysis Solutions, August 23, 2004. </li></ul>Copyright © 2004 by Hertzler Systems Inc.
    26. 26. Overview <ul><li>Most dashboard tools are time consuming, require a IT resource, are developed to serve a select audience. </li></ul><ul><li>The vast majority of persons that could benefit from dashboards are left out because of time resources and scope of the development effort. </li></ul>Copyright © 2004 by Hertzler Systems Inc.
    27. 27. Automated Quality Tools That Enable BIC Status (COQ) Cost of Quality Benchmark
    28. 28. BIC is X times more likely to use Specific Automated Quality Tools (COQ - Compared to Average Performers) The top contributor to BIC performance is Automated SPC. Cost of Quality Benchmark
    29. 29. Additional dashboard’s benefits <ul><li>Drive quality initiatives with visibility </li></ul><ul><li>Rapidly communicate KPI status </li></ul><ul><li>Deliver knowledge and understanding </li></ul><ul><li>Monitor execution </li></ul><ul><li>Immediate data access & drill down </li></ul><ul><li>Apply notation, actions, and set milestones </li></ul>
    30. 30. <ul><li>Easily share real-time KPI information across the Enterprise </li></ul><ul><li>Easy visualization – graphs, pie charts, bar charts </li></ul><ul><li>Images that show trends and relationships </li></ul>Dashboards Characteristics Copyright © 2004 by Hertzler Systems Inc.
    31. 31. Terminology <ul><li>Dashboards are utilized as part of a strategic tool set where techniques are used to make information actionable. </li></ul>Copyright © 2004 by Hertzler Systems Inc.
    32. 32. Weight Control Dashboard
    33. 33. OEE Dashboard
    34. 34. Key Metrics Dashboard
    35. 35. Dashboards Samples Copyright © 2004 by Hertzler Systems Inc. The dashboard lets you monitor and understand how your key metrics are performing. Packaging OEE Web view                                                                     Last updated 1/6/2007 21:17
    36. 36. Dashboard sample Copyright © 2004 by Hertzler Systems Inc. Real-time dashboards allow the user to see how variation is influencing the metrics that drive performance. The bar and dial gages provide scale, color coded indicators, dynamic and static text for labels and real-time statistics.
    37. 37. Dashboard sample Copyright © 2004 by Hertzler Systems Inc. Dashboard Monitors help you focus on key performance indicators. Colors help locate variation including specifications, targets, control limits, and defined business objectives.
    38. 38. Copyright © 2004 by Hertzler Systems Inc. Dashboard should monitor each measurement and drill to the data to understand the root-cause of process variation. Note – the events and causes above.
    39. 39. Dashboard sample Copyright © 2004 by Hertzler Systems Inc.
    40. 40. Dashboard sample Copyright © 2004 by Hertzler Systems Inc. You may receive email or text message alerts to notify you about the specific variation. You will be able to drill down on any metric to see how it is performing in real time. These alerts are real-time, based on standard SPC (Western Electric) rules.
    41. 41. Copyright © 2004 by Hertzler Systems Inc. Defect data drill down
    42. 42. Copyright © 2004 by Hertzler Systems Inc. Defect data analysis
    43. 43. Copyright © 2004 by Hertzler Systems Inc.
    44. 44. Copyright © 2004 by Hertzler Systems Inc. Defect data analysis
    45. 45. Copyright © 2004 by Hertzler Systems Inc.
    46. 46. Copyright © 2004 by Hertzler Systems Inc.
    47. 48. Copyright © 2004 by Hertzler Systems Inc.
    48. 49. Copyright © 2004 by Hertzler Systems Inc. Charting options
    49. 50. Copyright © 2004 by Hertzler Systems Inc.
    50. 51. Copyright © 2004 by Hertzler Systems Inc. Simple to use charting
    51. 52. Drill-down charting used as a dashboard Copyright © 2004 by Hertzler Systems Inc.
    52. 54. Copyright © 2004 by Hertzler Systems Inc.
    53. 55. Copyright © 2004 by Hertzler Systems Inc.
    54. 56. Data acquisition must be automated Copyright © 2004 by Hertzler Systems Inc.
    55. 57. Copyright © 2004 by Hertzler Systems Inc. Simple to use data entry
    56. 58. Building Real-Time Quality Dashboards For more information contact... Tom Albrecht VP of Business Development Hertzler Systems Inc. 2312 Eisenhower Dr N. Goshen IN 46526 www.hertzler.com Mobile 574-536-5410 Email [email_address]
    57. 59. Becoming Data Driven

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