Incorporating Technology into Customer Service

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Ali Asaria of Well.ca presents on Incorporating Technology into Customer Service.

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Incorporating Technology into Customer Service

  1. 1. Ali Asaria - CEO, Founder January 2010 Friday, January 22, 2010
  2. 2. Friday, January 22, 2010
  3. 3. (New design launching Jan 2010) Friday, January 22, 2010
  4. 4. Friday, January 22, 2010
  5. 5. Friday, January 22, 2010
  6. 6. Friday, January 22, 2010
  7. 7. Friday, January 22, 2010
  8. 8. Friday, January 22, 2010
  9. 9. Friday, January 22, 2010
  10. 10. Our Customers Friday, January 22, 2010
  11. 11. Friday, January 22, 2010
  12. 12. Friday, January 22, 2010
  13. 13. “Lots of products to choose from, easy navigation, fast easy checkout, and super-fast shipping!!! Fast, zippy, and totally un-hassley! Great customer service, and communication!!! Thanks!!! :)” Susan - Stella, Ontario Friday, January 22, 2010
  14. 14. Livechat from the other day: Friday, January 22, 2010
  15. 15. launch of free shipping Friday, January 22, 2010
  16. 16. A story about Turtles Friday, January 22, 2010
  17. 17. Customer Care • Is being nice good for business? • Things we try to do at Well.ca: • Hand written notes • Answer all questions • Easy returns • Do Recommend competition • Do apologize when we make mistakes • Don’t time calls Friday, January 22, 2010
  18. 18. Well.ca Ali Asaria ali@well.ca Friday, January 22, 2010

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